Incompetence at every turn. The office staff can't do basic skills like checking appointment times…read more They never answer or return phone calls. Drive all the way from Visalia only to be told at check in that the X-ray department isn't open today. They should have checked that at the time they made the appointment. Not the first time this office has screwed up one of my appointments.

Best Dr Minor I have ever met but worst office!! If you need to change an appt it is the ACT OF…read moreGOD!!! I get tired of the excuses. And if you need a good doctor these days you have to understand that it will try your patience. At this point I have no options. Health care is what will kills us!! I have waited 4 days and did get a call back but they couldn't help me. Joke.

Dr. Nadeem Rahman is a great doctor, but I had to fire him due to him having the worst medical…read morefront office that I have ever interacted with. I tried to schedule an appointment with Dr. Rahman as an existing patient for weeks and left messages with his staff to call me almost every other day for weeks. I finally told my GP that I had to fire him due to non responsiveness from his staff and that I needed a referral to another specialist.

At first, I had good things to say about this doctor in a staff when you're located in Fresno. I…read moredidn't treat myself well for the most part; the service was spot on. As soon as they move to Clovis, things changed. When I moved over behind Clovis community hospital, they changed insurance policies because they moved to a new group, and working with them was impossible. I got so bad I was told that my insurance is no longer taking, and he basically told me they couldn't help me and go outside. This is not how you treat a patient who has been with the doctor for over ten years and relies on him for advice. The sad part is I was not the only one; there were at least 2 to 3 other people in the waiting room and also left, and we talked outside by the elevators; one of them mentioned a lawsuit. I didn't jump into that conversation, but yes, we were all disappointed with the treatment from the staff and the no communication from the doctor. Now let's add salt to the wound I returned to Dr. Rainwater, and when I asked her all my files, they refused to give them to me. Here we are almost eight or nine months later, and I'm still waiting and have called regularly, and this offer should be ashamed of yourself the way to treat customers and patients I can recommend Dr. Rainwater in Valley urologist; they were inviting and took me back in in a heartbeat; they do a great job.

Been seeing Dr. Grewal for a while. Great doctor. Can't imagine seeing another person ever. Very…read moreapproachable, and detailed.

OFFICE STAFF I have been wrestling with the thought of…read moreleaving a review for quite some time. I have been a patient here for 15 years or better. First and formost i want to say that the medical care i have received from the doctors has been great. They are caring physicians that strive to give the best care. The office staff on the other hand leave alot to be desired. Over the last few years it has deteriated to horrible experiences . There has been several incidents that could be reported, but i am going to focus on this one incident that happened on this last Thursday. I phoned into the office with a medical issue. I did receive a call back from a back office staff in a few hours. She assured me that she would talk to the doctor and get right back to me. I have had enough UTI's over the years to know that is what i was having. I never received a call back. Im still waiting. By 6pm on Thursday evening i realized that i was not going to get a call back. I had been in pain all day. Thank God Fresno has several walk in medical facilites and i took myself to one. I received the medical care i needed. The doctor there phoned in a prescription. I began feeling better the next day. It is obvious that the staff member at Urology Associates never spoke to my doctor. I have never experienced anything like this before from any medical facility. I can only hope that the administration reads these reviews and considers evaluating their staff and hopefully make changes.

I've been trying for days now to schedule an appointment. Wait on hold for 30 minutes to leave a…read moreyour call back information. I get a call back 3 days later but missed the call. They left no voicemail. I call back and press scheduling. I get someone on the phone finally. She asked her office has anyone called me. They say no. She couldn't transfer me. Even though she could have easily did so. Especially after telling her what it was for. She told me to try again tomorrow. It's 2:06 pm. They close at 5. Horrible front desk people. Your problem will worsen like mine have waiting.

I want to share what my family experienced with my dad's urology followup at Valley Urology with…read moreDr. Greg Rainwater, to raise awareness about how vulnerable patients, especially seniors on Medicare/Medicare Advantage can be treated in the system. My dad (73) recently had a urinary retention emergency. He couldn't pee, ended up in the ER, got a catheter, and went through days of severe pain and fear. His primary doctor submitted a referral marked "urgent" to Valley Urology, and the insurance processed that referral within 24 hours so he could be seen sooner. Even with the urgent referral, Valley Urology scheduled his appointment for February 18, more than a month after his ER visit despite us explaining that he was in what felt like a life‑or‑death situation and in tremendous pain. They refused to offer an earlier date. Because he was still in tremendous pain and could not safely wait that long, we paid out‑of‑pocket to see a Bay Area urologist (El Camino Health Urology) who removed the catheter, started medication, and helped stabilize him (worth every penny and the drive). February 18 was the first followup with his insurance‑assigned urologist, Dr. Greg Rainwater at Valley Urology. -We arrived at 9:00 AM for a 9:30 AM appointment. -We watched other patients who arrived later get called back and seen before my dad. -We were kept waiting about an hour in the waiting room and then another hour in the exam room before Dr. Rainwater walked in. When he finally came in, his tone was, in our view, cold and condescending from the start. He openly dismissed the previous urologist we had seen (without knowing his background), and when I brought up our long wait and the impact on my dad, his response included statements like: "I don't care. You were lucky to get an appointment." "If I'm running two hours behind, go to the ER." "If you don't like it, find another doctor or get him another insurance." These comments were made in front of my dad, who has already been through a traumatic ER experience, language barriers, and weeks of pain. As a family, we are left feeling disrespected, minimized, and discriminated against because of his insurance, his age, and possibly our race and situation. Are we supposed to just accept any treatment we get and be "grateful"? Absolutely not. Medically, my dad is currently urinating better on his medications, and we're thankful his immediate condition is stable. But how patients and families are treated matters just as much as the clinical plan. Being one of the only urologists accepting certain insurances in the region does not, in our opinion, excuse dismissive communication or a lack of basic empathy or refusal to accommodate an urgent referral for a patient in severe pain. I'm sharing this because: -Yes, there is a shortage of doctors, especially in urology, and yes, wait times can be long. But basic respect and empathy are not optional. -Seniors, and people with limited English are especially vulnerable in these settings. They may not feel safe speaking up when they're rushed, talked down to, or made to feel like a burden. -Patients and families have rights. You can: *Ask questions and expect clear, non‑condescending answers. *Seek second and third opinions when doctors disagree or you don't feel heard. *Request a different doctor within your plan when the relationship and trust are broken. *Document what happens (dates, times, specific quotes) and file complaints with the clinic, the health system, and the insurance plan when treatment feels disrespectful or discriminatory. If you have older parents or loved ones navigating the system, go with them when you can. Take notes. Don't be afraid to advocate. And don't let anyone make you feel that expecting humane, professional care is "too much." Our next steps will be to keep my dad safe medically (staying on his meds, monitoring his symptoms) and to look for a urologist who can offer not just clinical competence, but basic dignity and respect in how they treat him and our family. If sharing this helps even one family feel less alone or more empowered to speak up, it will be worth it.

Staff is professional and Dr Schiff is genuinely concerned for your health. I would recommend him…read moreas a go to urologist.

What a rude, jerk, who thinks that he's God or something! He was rude to me, my 82 year old father,…read moreand my mother on several occasions. I kept going back because I thought it would be hard to switch. It wasn't!!! My new urologist is a nice guy!!! Switching my parents next! Get the heck otta there! No one should be treated the way Dr. Schiff treats people! If you need a urologist.....DO NOT CHOOSE THIS ONE!

Surgery is a stressful experience under the best of circumstances and surgeons can be a stoic lot…read more I know because I have had a few surgeries in my time. My recent surgery to repair an inguinal hernia was performed by Dr. Russel Martin, and I can tell you with absolute confidence that it was the easiest surgical experience of my life. Dr. Martin is a very good-natured man who exudes and inspires confidence that clearly comes, not from arrogance, but from experience, genuine skill, and dedication to his profession. All of my questions were answered ... all of my concerns were addressed. Dr. Martin was both patient and articulate. His team in the office and at the hospital (St. Agnes) were top-flight and made me feel very well cared for the entire time. My anesthesiologists were flawless. On a scale of 1-10 my post-op pain level never got past a 4 and my recovery has been rapid (two weeks later I am in the pool swimming laps and feeling fine) I feel none of the common post-op discomfort sometimes caused by the injection of CO2. I am 78 and Dr. Martin, made sure that I was ok for the procedure by sending me to Dr. Khoi Le (also an excellent doctor) for a cardiac clearance. As I said, surgery is stressful, but I can honestly say that Dr. Martin is the best I could hope for, and I remain very satisfied and grateful for his help in improving the quality of my life. If I could award him more stars I certainly would.

Dr. Martin is a kind and caring doctor. He will answer your questions without being in a rush. He…read moreremoved my gallbladder and repaired two hernias and I feel great. His office even called the next day to see how I was doing. I would highly recommend Dr. Martin.

Not only is doctor Nguyen the best endocrinologist, but the best doctor PERIOD. She has been my…read moreendo since I was 15 and is still today, at 24. She has guided me through so many eras of my health. She's caring, direct, and honestly very funny. She will tell you exactly what you need to hear and doesn't mince her words. Do not Miss too many of your appts because you'll have to pay for the whole appt out of pocket (they warned me) lol!

We couldn't have been more of an inconvenience for Dr Nyugen. We were on time and when her empty…read moreoffice had us waiting over an hour for our appointment I inquired about the wait. When she entered the room she asked if I was "in a hurry or something." I politely reminded her that our appointment was over an hour prior to her entering our room. The remainder of the appointment was met with rude remarks and heavy sighs. Because she is the only endocrinologist we opted to give her and her office another chance. The second appointment again had us well behind schedule without anyone else in the office. The receptionist was taking a break of some kind when we arrived and I had to cautiously walk balk into the office to find her so we could be checked in. We never received follow up phone calls with lab results or to make follow up appointments. The office is adamant about their no show policy, which I had no intention of violating, however it proved next to impossible to continue making appointments with any kind of ease. Our last communication was my child having blood work and was told I would hear from Dr Nyugen. Almost a year later I'm still awaiting that call.

STAY AWAY- Unfortunately my father changed doctors to Dr Ambat since his previous urologist moved…read moreoffices. Apparently they ask for a credit card on file. He asked the front desk if they automatically charge or get authorization before charging which they explained they do not automatically charge without his consent. The doctor had also informed him the shots that he was getting at his previous Urologist is not offered and what is offered is not covered by insurance. On his own he asked his pharmacist and they said it's around $500 per week. $2000 for a retiree is expensive. Without the doctor informing him,my father got a call from a company stating they wanted to confirm his information for the new product (seems the first few were going to be free but then he would end up paying out pocket for the rest). Therefore my father called the office asking if they were aware of such request by the office to this company which they said it was probably done by the doctor. When he went in to get some test results, doctor entered the room, told him the results and then brings all of these incidents up stating why are you asking the front desk about your credit card or why are you calling the office asking about the call you got. And that he was doing him a favor. And then ends with I'm no longer going to accept you in this office and your file is going to be sent back. WOW. I'm just baffled at how some doctors think they can just take advantage of ppl. You can't ask any questions? Extremely rude!