Stayed here 3 nights in room 14 in late November. My 2 stars come directly from my bad bug experience.
Pros:
* Excellent location, under 3 minute walk to the Cathedral and Royal Palace
* Friendly staff
* 24 hour reception
* Very basic morning breakfast (consisting of juice, muffins, cake slices, toast and coffee) on the roof.
* Besides the bug bites, we did like our room. The bed was big and sheets and pillows "seemed" clean and comfortable.
Cons:
* Beware of bugs! Immediately after the first night's sleep I got bitten on my arm and eyes. My eyelids and arm bite became hot, red, sensitive, and very swollen. I tend to sleep to the right, and on the subsequent nights I got itchy red bites on the right side of my face, shoulders, hand and right pinky finger. Over 3 nights' stay, I got bitten 11X over my face, hands, arms, and shoulders. On the last day, we found a small dead insect strongly resembling a bed bug inside the newly changed sheets! I regret not showing management this bug we found and my bites because we only connected the dots after we left for the next city. I hope management looks into this, as it's a very serious problem!
* Bad shower design: The outside tiles got drenched during showers because the glass wasn't look enough to keep the water in. read more