I have been staying at HIE for nearly 25 years and have been all across the country on trips with…read morethis chain. This location in Gillette is one of the top 3 if not the best HIE I have stayed out of hundreds. The amenities are modern and immaculate. The hotel staff is friendly, knowledgeable and professional. Whatever the management/owner is doing here needs to be replicated to other locations!

We stayed here two nights on a trip to visit Devils Tower. We had a pleasant stay. The hotel is…read moreconveniently located near the local town and close to restaurants and shops. The place is still quite new and the rooms are clean and comfortable. They have a pool, heated spa, and a small gym. The staff are all polite and helpful. We were delighted to find gluten free bagels at the breakfast buffet. Thank you! But we'd appreciate more gluten free, dairy free and vegetarian/vegan options.

None of the "accessible" rooms have ADA height toilets…read more People that worked there are wonderful!

Not so clean around general area. I needed a couple dollars to tip the house keepers. Asked to…read morebreak $5 to $1 bill to the front desk, she said manager doesn't allow to change unless I buy something from the store, like a coke. My over 30 years of traveling over 150 days per year, never heard this. I checked out two days earlier than scheduled.

Our stay at the Arbuckle Lodge was wonderful! The rooms were exceptionally clean, comfortable, and…read morewell maintained, which made for a very relaxing stay. What truly stood out, though, was the staff. Everyone we encountered was incredibly friendly, welcoming, and accommodating. Their outstanding customer service made us feel valued from check-in to check-out. The complimentary breakfast offered the standard selection of items, but what impressed us most was the staff's willingness to accommodate special dietary needs. Their kindness and attentiveness went above and beyond, ensuring everyone could enjoy breakfast. If you're looking for a clean, comfortable place to stay with exceptional hospitality, I highly recommend the Arbuckle Lodge. We would gladly stay here again!

Typically, I never write reviews, but this experience deserves one…read more My boyfriend and I reserved the King Suite with the whirlpool tub and were looking forward to a relaxing stay. Unfortunately, from the moment we arrived, it was clear the room had not been properly cleaned. We found hair in the shower and bathroom sink, which was unpleasant, but we initially tried to give housekeeping the benefit of the doubt. As we looked around the room, it became obvious that the previous guests had stayed in the room with a romance package. There were rose petals under the bed, bobby pins left on the floor, and rose petals still scattered around the jetted tub. The worst part was finding hair in the filter of the whirlpool tub and on it. It was honestly disgusting and made us question whether the room had been cleaned at all before our arrival. To the staff's credit, they did move us to a different room. While the second room was cleaner, it still had cleanliness issues that should not have been overlooked. We found a hair in the bed, hair in the shower, and trash that had not been taken out from the previous guest. At that point, it was clear that housekeeping standards were a recurring problem rather than a mistake. The staff's willingness to move us was appreciated, but the overall experience was disappointing. Cleanliness is one of the most basic expectations when staying at a hotel, especially when paying for a premium suite. I hope management takes a serious look at housekeeping procedures and room inspections so future guests do not have the same experience.

Huge huge thank you to the amazing lady that helped us today at Crazy Daisy Floral. My sister and I…read moremade a 12 hour drive to Gillette for a funeral, and realized the day before we hadn't gotten flowers ordered. We popped in last minute and she put together two large arrangements, set up delivery to the services for us, made everything so simple for us. Other than having to do a little shopping because everything in there is just too cute not too, we were in and out so quickly!

I never do reviews anywhere but I owe it to Janelle at crazy daisy they really put the time in and…read morehave Awesome selections any time I've got any one flowers in the last four years they are blown away by the flowers I promise you will not be disappointed Great flowers and great service

This hotel is adequate. The rooms are decent in size and clean for the most part, although some…read morecorners of our room needed an addition pass with a vacuum. The room key reader is a bit wonky (rm 319) and we had trouble getting in after several tries. We're also missing bath soap and a bathroom floor mat .

gross, hasn't been renovated in forever. Dirty furniture, sticky everything. pool didn't workread more