I received a response from the manager of the Premium Finance Department from my review of GoAuto…read moreInsurance and was advised to call her back to discuss my policy. I did as instructed and called the Manager at the number listed in her response to my original review The customer service rep was rude, then put me on hold for a rather long period and then said the Manager was not available. I left my phone number with the rep and was advised that I would get a call back from the Manager. It has been 3 days and still no call back from the Manager. Again terrible customer service. I deserved a call back within 24 hours. Kyle Ray

Located next to rouses in Covington La. My car was totaled by a friend that borrowed it and they…read moreresponded quickly.

They keep calling my daughter to tell her to make a payment. WE DON'T HAVE GO AUTO as our insurer -…read morewe have another company!! When I tried to call to tell them to stop calling, they wanted her social security number!! As if I am going to give them that. SCAMMERS!! If they call again, the next phone call will be from our attorney!!

I applied online and tried getting a decent insurance rate on an old pickup truck and considering…read moreI'm almost forty years old with a perfect driving record and stating that I was only going to drive 4,000 miles annually and was only getting liability i was first thinking that i should get a normal cheap estimate for the insurance I was requesting. Once my policy quote for liability was reading that it was going to be a $209 down payment with $239 for the next five months I was astonished. I don't know if there are laws in place for maximum limitation on a liability auto insurance policy quote but I am going to investigate. There are such things as restrictions on such cases. For instance in every state their is a state law that limits interest rates at loan companies.

Will never buy any insurance from this company again. Reason I went there first because it's…read moresupposed to be a Louisiana company with the cheapest auto insurance. Wrong, their commercials are a bunch of nonsense. Not only did they charge me times times more for the same insurance as other companies but tried to charge me a late fee and cancellation fee when my payment was not even late, not my fault the u s mail is slow. And tried calling them to talk to someone and the first two times was put on hold for over twenty five minutes and when I finally did get someone (took 45 minutes) not only did their customer service representative give me sh#t, but before i was finished explaining the problem, she hung up on me. Just another ahole company that don't care about their customers, just the customers money. Would never recommend this company to anyone looking for insurance ever

From the owner: We believe everyone who needs automobile insurance should be able to have access to it at an…read moreaffordable price. Many insurance companies use commissioned agents, but at GoAuto Insurance you buy direct and that saves you money. We'll help you decide what coverage you want and need without trying to sell you expensive add-ons. We only sell auto insurance and that makes us the best in the business.

lady was very rude! they opened 20 minutes later then they were supposed to and a line of ppl just…read morewaiting outside and this isn't the first time