I had a local shop in Southern California that I used once before I relocated to the Jersey Shore…read morein 2023. Ay first impression (2 person shop run out of their 2 car garage), but once a saw inside, I was impressed. That garage was packed to the roof with equipment, abiet previously owned by pro ships. Where had equipment for formats that nobody else supported. Work was done in a timely manner, and the results were acceptable. I am embarking on concerting about 45 years of negatives, going back to the original instamatic 126 negatives, thru 110 and 35mm, 2 VHS tapes created by a shop my father used to convert 16mm, 8mm, super 8 and maybe others to tape (still searching for the 200+ hours of film used to create the 60 minute tape, ot seeing if a better digital copy can be made), plus photos since the early 1950s, about a bankers box full). I selected EverPresent based on multiple factors after reading the info on their web site for a few hours. Pros were: 1) a local company 2) clean facilities, modern equipment 3) a reasonable sized team 4) no TV ads (typically raises cost and cookie cutter approaches) 5) assessment before pricing, with options I can select as/where justified 6) discount on larger orders 7) taking time to educate me (I received a callback and we discussed scanning resolution for photos and negatives. I learned their default is 2,000dpi for negatives with an upcharge to 4,000 dpi, and photos at either 700 or 800dpu, I can ot find my notes of that call. Thinking that my older originals were analog (chemistry) probably done in Kodak labs, film and paper. Wanting to preserve the best image, I took on an experiment, and scanned it using a home flatbed scanner. Thue the higher dpi scans took way more disk, I recall going to 36,000dpi, upon close examination, it hit me that due to grain size on the negative (I used anywhere from ASA 100 to 1600) that those negatives were sort of digital at that point. That consultant knew what he was talking about about. That was the clincher. Now the cons: 1) I failed to read reviews. It looks like this will be their 2nd one. 2) it is almost impossible to call and get routed to a human. It always goes to voicemail, with a call back that I may not be able to drop everything to take (hint may be photos from the 1950s, so answering a cell phone on the first ring is not my default. I wait for it to announce who is calling based on the entry in contacts, then if I can talk, find the phone, by then the notification is gone from the screen (android), so I have to get that back just to answer the call. By then it had gone to voicemail where an useful message may be there. So, now I am starting to get concerned. I am unable to find out where I am in the assessment queue, whether it is days or weeks or months deep (if ever). With so few reviews, will their business model be viable? If not, what are the chances of ever getting back my originals? IMHO, once there is an order number (which I got when dropping off, I should be able to track online with having to connect with a human. Such as Received, waiting assment, expected wait time is xx days; accounting items, creating assessment and cost, should be ready in yy days; Waiting for customer to select options and confirm order; Order all approved, aiting to be scanned , expected start time in zz days and finished in another as days; Order completed on mmddyyyy. These are just my suggestions for a minimal set of statuses we should be able to see in the app without talking to a human. As you can probably tell, I am starting to get nervous.

If you are looking for professional grade telecine services...this isn't the place. If you want to…read moreget that cartrige of Super 8 decaying in the attic scanned, this is probably the way to go. I had a brand new roll of Kodak Vision 3 scanned and the result was less than stellar. However, they provided excellent customer service after the fact.

Wonderful service and fabulous family friendly feel. Wish more shops were like this one!read more

I needed help with my old Nikon because of an error code I couldn't clear. It was urgent as I…read moreneeded my camera for that afternoon. Nick not only fixed me up but went above and beyond cleaning my lens and educating me on other ways I can maintain my camera. I hope this camera shop lives forever.

Mack Camera is the best place to go for your camera gear and if you like to take classes on…read morelearning how to use your camera gear Mack Camera is a great place to go. Also it's a great place to get photos restored and photos printed out after you have taken the photos. It is your store for everything you need. I love it.

Cool store. I visited there since I was getting fingerprints for my employer as employment…read moreverification. The staff was accommodating. Also, I asked about some photography-related things, and he was very knowledgeable. I would stop by next time I need photography, like renting equipment and developing prints. I recommend this store to anyone needing anything for Union/Springfield area photography.

The owners are very friendly and gracious. I needed a digital photo for a travel visa application…read moreand they helped me quickly and with a smile. Really cute shop with some small gift items and greeting cards available in addition to stunning displays of their photography work. A great addition to the community.

I went out of my way to use the services of Austriya and I am glad I did. Once again, they went…read moreabove and beyond which is what everyone can expect from the proprietors. Not only are they caring, they are talented and priced very fairly.

Safe to say I won't be going to this Walmart Photo center again. Ordered a photo canvas for same…read moreday pick up and got an email a couple hours later that it was ready for pick up. When I went to the store to get it I was told it wasn't actually ready because they were out of canvas paper and to call the next day to see if they had it. This went on for about three days. Eventually I said to just print it on whatever paper they had because it was for a Mother's Day gift and I was running out of time to get anything else. So they charged me to have it printed on different paper, but also still charged my credit card for the canvas paper print. And I've been told on the phone it's my responsibility to go in to the store in person if I want to have the charge for the non-existent canvas refunded. Not to mention, you'll be put on hold for at least fifteen minutes every time you try to call the photo center. Awful experience overall.

Very professional. Knows how to make all look relaxed and natural in their photos. Well worth your…read moretime.

Professional and high quality head shots. I was pleased with Cathy's business style and the output…read moreof the photos. Highly recommended.