Words truly cannot express how grateful I am for Pet Suite Retreat (PSR). I've trusted them with my…read morefur babies in Inkster for years, and they have never let me down. Recently, my mother was hospitalized and needed time to recover in a skilled nursing facility. She boarded her dog, Niko, at a place in Troy close to her home. Niko has a history of seizures, and he had a small episode while he was there. The facility called to say they were not comfortable keeping him and that she needed to find alternate arrangements. My mother was already overwhelmed with her own health issues, and the added stress of finding a safe place for Niko was heartbreaking. I immediately called PSR, and they were just as incredible as I remembered. I spoke with Lace--who also worked at the Inkster location and even remembered my long‑lost baby Bella. She went out of her way to pick up Niko herself and made sure he had a safe, secure, loving place to stay. My gratitude for PSR runs deeper than words. They have always been the place I call "home" for my babies, and they proved once again why. "Thank you" will never feel like enough.

Pet Suite Retreat in Troy goes out of their way to make sure Pets and their owners are given the…read morebest care possible. Lace is remarkable and I will always remember how she took Niko under her wings. Thank you to you and the whole staff.

Bottom line - not clean and said they use force ("corrections") with your dog…read more We had an appointment for an evaluation of our dog's temperament. This was around 9am and we were the only people there other than the staff - which we only saw 2 people. While our dog was getting evaluated and we filled out paperwork, I was observing the dog play area. There were 2 piles of poop in there when we arrived. I don't know how long they'd been there already. But 20 minutes later as we were getting ready to leave, those 2 piles had turned into at least 4 piles (that I could see). Nobody appeared to been observing the dogs let alone cleaning up after them. I asked the person at the front desk (asst. mgr?) about cleanup and he didn't seem at all concerned. He basically said someone comes around once in a while to clean up. Thankfully, my dog is not a poop eater - although I've had dogs in the past that were - and I can understand sometimes it may take a few minutes to get to cleanup. But this was just nasty. I wanted to like this place because our dog loves to play and is very spirited with other dogs. This chain seems to have a philosophy of letting dogs be dogs and regulate their own play unless things get out of hand. I think that's ideal as long as the dogs are screened first and are being monitored so someone can step in quickly if needed. I was just not confident that would happen here. The last straw for me was when my dog passed the evaluation but the staff member talked about sometimes using "corrections" with dogs. I am a believer in force-free training (positive reinforcement), and I understand there might need to be exceptions needed for emergencies when dogs must be separated quickly, but I'm just not ok with strange men giving my 16 pound dog a "correction" of any kind. Google the term if you want to know what it might mean, or better yet ask Hounds Town and make sure you're comfortable with it. They don't have live camera feeds available like some other places, so you are putting your trust in them, and if this was how things when down when they had a first time potential client, I can't imagine how much worse things might be at other times. We have tried 4 local places and still feel I haven't found the ideal doggie day care / boarding place. There have been a couple of acceptable ones, but this one would be a last resort for us.

We (and our pup!) love Houndstown! They treat our girl like family! We love the convenience of not…read moreneeding to call ahead before dropping her off! We have used the grooming services yet but plan on soon! Their staff is super friendly and welcoming as well. Fairly priced for great service!

I just want to say that Eve and Shiloh were amazing! They were a huge weight off my mind about…read moreleaving my cat, Butters, while we were away on vacation. They have the cat mojo in them for sure! My cat is very sweet, but is very shy and when new people come to visit she always runs to the basement to hide, but when Eve came to do a walk through Butters was still around upstairs wanting to inspect the newcomer. After leaving for our vacation Eve sent me a text everyday and a couple of adorable pictures! It assured me that my house and cat were safe. Butters enjoyed their company so much that when we came home Butters was even cuddlier than she was before Eve and Shiloh gave her their love and attention. Thank you so much for bringing out the best in our cat!

I recently boarded my kittens at Eve's house for a week while on vacation. It was such a great…read moreexperience! The room has tons of options for cats to play, even four month old energetic kittens, and many places to curl up and sleep. There's a web cam in the room so I could check on them whenever I wanted, and they always looked content. They got plenty of attention and the price is extremely reasonable -- much cheaper than boarding services where they'd be stuck in a cage all day. Eve also used to do home visits with my previous cat and did a great job with him. She is very trustworthy and reliable, with good communication. Highly recommended!

My hubby and I travel a lot, and we don't have anyone who we can trust to care for our four kitties…read more(at least not anyone who lives close by). Thankfully, there's PetCare AuPair! We have been using their cat sitting services for about two years now, and we are so happy that we found them. PCAP is composed of a staff of friendly, real people who really love animals. Each and every visit is carefully documented and they always leave cute comments about how the cats are doing and what they're up to. Upon request, the staff is even accommodating about sending pictures to keep us updated. We love receiving the pictures while we're away! We feel we've really built a trusting bond with this company, and we will continue to use their services for years to come. When you're away from home, you don't want feel stressed about whether your furry family members are okay... with PCAP, we always feel very assured that the kitties are in good hands, so we can relax and have a good time on vacation. I can't recommend them enough!

This company was a God-send!…read more Over the holidays, I was in need of some one to watch my Lab mix doggie for 10 days. I absolutely did NOT want to put her in a kennel. I wanted to her to be in her own environment (I'm one of those people that view their dogs as part of the family and my husband and I like to refer to her as our "fur-baby", so yes, we are over protective dog-parents). All my friends who normally would have watched her- couldn't, due to the fact it was over Christmas and New Years- Panicking, I did a quick search on Yelp and found this place. I saw they have good reviews, so I emailed the owner, Meghan Gilliatt, and she emailed me back right away (um, amazing service!) She was able to answer all my questions and concerns. We set up a free consultation with the manager, Laurie. She came over to our house and right away we knew that the people who work here, love pets! Our dog immediately loved Laurie (after all dogs know right away if some one is a doggie-lover) We set up our doggies visits while we were away. While we were gone, the employees sent me text updates with pictures every day! They also fill out a daily visit "report card" so you know everything that went on for each visit. I loved that even though we were far away, our dog was happy in her own home and getting so much love! This is a fabulous company and they have so many options and services that really cater to your needs. I will be using them again! :D

My dog really enjoyed her visits here! They treated her with such care. If she was nervous about…read moreplay, they took time to keep an extra eye on her. Love that they have cameras so you can watch their play time. They recognize birthdays in such a fun way. Plenty of staff taking care of the dogs. She was always just as happy leaving as she was when I dropped her off which is a sign of a good time. Seamless pick up and drop off process and fairly easy to book online for day daycare - that's all we ever did. We aren't in the area anymore so she doesn't go often but would still use this place when we're back.

Staff is friendly and nice. Facility is super clean and neat…read more Just not a good fit for my 5 month old puppy. Watching the web cams there seemed to always be one overly aggressive dog going after my pup. Always a different dog. Only been there around 4 times. We have been to other day cares (this one was closer) and did not have this problem. Needless to say - we will not go back.

Chelsey's the best. My cats love her, and it's a comfort for me to know I am leaving them in good…read morehands. I'm. a foster cat mom, so Chelsey never knows what to expect. She's patient and caring when she cuts nails or socializes or gives medication. One of my foster cats is an 18 year old who needs coaxing to eat. Chelsey is great with 18 year old Willow and all my other cats.

Chelsey always takes great care of my animals. Her availability & flexibility is a plus. Very…read morefriendly & compassionate. You can tell she really loves animals & is love her job. During Christmas, I got a homemade dog "cupcake" for my pitbull Bella. She really goes above & beyond.

Rex Pointe is a great place, they take great care of our boys. Our malamute loves the group play…read moreand all the space to run. They even board cats upstairs in their own cat area too!

They do a great job with my dog who gets aggressive with strangers. They are a very trusting place…read moreto board pets.

I was very happy with the trainers and the owner of Tip Top K9 in Troy. The trainer came to my…read morehouse for all the training sessions and I took Elvis my 90 pound Airedale in for the last one. He did very well in the classes. Very professional group who seem to really care about the dogs as well as the clients needs. I highly recommend. Kathy Krajewski Waterford Mi

They take on far too many clients and cannot keep up with their own training programs that they…read moresell you on. Every single appointment resulted in several reschedules and we were promised 4 lessons within 10 days, we got 2. My dog jumped on a trainer and scratched her at which point he was deemed aggressive and I was forced to put him in a muzzle. When I requested a refund they did not begin processing it until 2 weeks later when I called and complained that I had not yet received it.