I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I hired Rescue Air & Plumbing in 2023 for routine maintenance on the original AC in our home. What…read moreshould have been a simple visit turned into high pressure sales tactics. They claimed safety issues, pushed contracts in front of me, and scheduled installation for the next day. I tried to cancel but was told I was locked in. I ended up spending around $30,000. After the installation, every maintenance visit came with aggressive attempts to sell me more services I did not need. Then the new system failed in 106 degree heat. The compressor failed at only 16 months old. Communication was poor, and I was left without AC for about seven days. I had to repeatedly chase them for updates. They did not have the part, did not follow up, and someone finally arrived at 10:30 PM after days of waiting. They gave me a two year complimentary membership as compensation. I assumed the membership would end after the two free years. My card on file had expired, yet in May and June 2026 the company suddenly began charging me again. This suggests someone manually updated my card information without my permission. I never authorized a renewal, never received a renewal notice, and never received invoices for any charges. They refunded the charges I caught, but then claimed I owed $95.80 for four months of fees that were never billed and never agreed to. I asked for written confirmation of a zero balance and never received a direct response. They only responded to the BBB and stated the account was at zero. Based on my experience with both service and billing, I strongly recommend being cautious before using this company.

Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

Good service is expected Above and Beyond is unexpected ,trust is earned not given. Had 5 Ac…read morecompanies come out for diagnostic and quotes for a New AC system none took the time to give a detailed response and educate me except Cool Experts. Seer levels , Ac ton size impact had no idea about this until I met with them. Signed off on the system during after hours on a weekend and 8 am next morning they arrived and finished same day and refused to take my payment from me until they come back to do a QA check. Wow! Thank you @Coolexperts -sincerely customer for life

Dragan and his team were very professional. He we went through the house and attic and offered…read morerecommendations for the heater install - no sales pressure. The quote arrived later that day and was very competitive. The installation took place a few days later - the team was done in a few hours, and were meticulous about cleaning up what little mess had been made. We're very satisfied with the result and would happily use them again.

Ethan came out to visit me at 5 a.m. in an early AM emergency when my condenser was not working and…read moreour house got really hot following a 105-degree day. He was very prompt and found the problem was an expired capacitor and had it fixed within 30 minutes of arriving. I will definitely use them for future help.

Clay did a great job performing a pre-summer tune-up maintenance service on my two home A/C units…read more He arrived on time with all the proper tools and equipment. Clay was very knowledgeable about A/C systems and took the time to explain what he was doing and why it's important to service your A/C system regularly. I highly recommend Clay and will certainly call him again the next time I need service or repair done to my home A/C system.

From the owner: Enjoy an effortlessly comfortable home atmosphere with our skilled repair and maintenance of…read moreclimate systems.

Chances are if you live in an older home not built up to today's building codes, and even if you…read moredo, the insulation & ventilation in your attic may not be up to par with the current standards. My home was built in the late '70s, and the previous homeowners did nothing to rid the home of its original rockwhool insulation. The minuscule 6-8" of insulation that was once in my attic was ridden with rodent feces/urine, turning to dust, and wasn't as effective as it once was. This not only caused my home to have imbalanced heating/cooling, but also strained my HVAC system, making it work significantly harder than it otherwise would. Combine the lack of insulation with improper ventilation, and you set yourself up for a home that's not comfortable to live in, while in the process of taking precious dollars away from your pocket, all due to increased electric/gas bills. I called Energy Attic back in 2019 to see what they had to say about my attic, and they came out to do an energy audit. They filled me in on everything that was wrong, and what I could do to fix it. The estimate they provided was very insightful, breaking down the cost of every service, and allowing you as a homeowner to do what's best for your house and pocketbook. At the time I was unable to afford the job, so I decided to hold off on the project. Fast forward to early 2022, I gave them yet another call, and due to a mishap in getting the square footage of my home incorrect (was overestimated due to some vaulted ceilings), we decided to have them come back out to my house to give things a look. I spoke with their sales representative Mike for a decent amount of time, making sure I understood what was best. Mike's insight was incredibly valuable, and I ended up going with a whole host of things to improve my attic space: - Removing all old insulation - Sealing any air gaps - Spraying in fiberglass insulation to R49 (16") - Installing a radiant barrier - Upgrading existing fan with a solar fan Energy Attic ended up scheduling the job for the next week, and three of their employees ended up working for nine hours, knocking everything out of the park the same day. I've had a lot of contractors & such work on my home, and these gentlemen treated my home with dignity, cleaning up after themselves, and ensuring the job is done perfectly. Almost immediately I was able to notice the consistency in temperature throughout the home, and not just that, but also my HVAC system kicking on less. I'm stoked that the days of dealing with certain rooms being colder/hotter than others are gone, and my attic space can properly reflect any heat thrown at it away with the radiant barrier, and push any heat out that did get in with the solar fan, regardless of wind conditions outside. While a job like this is costly, making your home comfortable to live in year-round is very much worth it. I wouldn't hesitate to contact Energy Attic for any of your attic or HVAC needs. I'm pleased with what they have done, and I can't lie, my attic space sure does look better than ever!

I should go edit my Google review. I'm very irritated and…read moreeven after days of giving myself to calm down, I'm still angry. I know for a fact that I asked if the quote and payment we gave for attic insulation, included over the garage. I was told yes, and I know I asked at least three times, and was told yes. The two other people in the home, heard it as well. The over the garage was not insulated. Now I understand, that I should have checked before I left the other review. That's on me. I shouldn't have taken anyone else's word, and I should have gotten the ladder and looked. When I texted the man who came here, I was told yes "no, it only includes over living space". The insulation over the living space is nicely done. I am very pleased with that. Just very irritated that, what I was told was going to happen, and included, turns out it's not.

Repairs and does not just try to sell you another unit. Been doing business with him for 30 years…read moreand gives the best prices.

Awesome service by Premier AC and Ron today. Within a 24 hour period, we had both sets of parents…read morehomes have failures with their AC. Reached out to Ron and with 4 hours this morning, he had both back running and cooling off the homes. Wonderful response and excellent service. I highly recommend Premier AC and Ron. Make sure you consider them the next time you have an HVAC issues.