The trainer never came! Was visiting Hamburg for a few days with my girlfriend and made an…read moreappointment to learn how to use the the Segway machines. After traveling almost an hour to get there, we waited around for twenty minutes at the site and no ever came or even called to tell us they weren't coming. After sending an email to request our money back, the man replied, admitting he missed our appointment but did not even apologize and was quite rude. What a great business....