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    Canada Auto Loan

    1.0 (1 review)

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    14 years ago

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    CIBC - Ground floor

    CIBC

    (7 reviews)

    Queen Street West, Downtown Core

    This is really a review directed at CIBC corporate, but since reviews apparently needed to be…read morelocalized, this CIBC address will have to serve as proxy. Got a letter in the mail that a CD had matured a few weeks prior and had already renewed for another 13 months at 3.63% APY. This was the first notification I had gotten, and therefore I had missed the standard 10 days to decide if I wanted to redirect that money. Obviously, I would have. At a minimum, I could've bought a 1-year CD at CIBC for 4.0% APY, but I also could have gotten 4%+ at Vanguard or Raisin. The difference in interest would've been ~$760. A critic might say I should have been proactive in tracking the CD's maturation date. However, anybody who buys CD's regularly tend to expect proper notifications. Anything else would not be competent, and CIBC is a very big company. Also, I knew CIBC's 1-year rate was 4.0%, which I was fine with. I had forgotten my CD was technically 13 months. Why would anyone want their CD renewed 13 months at 3.63% when they could get 12 months for 4.00%? I complain immediately. CIBC refuses to do anything. I respond with a long email detailing all the things that I was prepared to do, i.e. permanently exile all my money from CIBC (3.5x the amount of the CD) as well as review on Trustpilot, Yelp, Smart Customer. CIBC then responds with a message that was, word for word, the exact same nondescript message that I had just responded to. CIBC's response was written in such a generic fashion that it reeked of some AI slop response. If it was written by a human, they've become a soulless bureaucrat. If CIBC thinks I will not act on my threats because they have some sort of leverage with their interest rates or they think I will be too lazy, they are in for a rude surprise. I am above the FDIC insurance limits, and I can get a better rate at Raisin or Vanguard. Also, I always follow up on my reviews. There are other reasons to avoid CIBC. Their messaging system is buggy. Seems like anytime you use any special character, even a common one, or any of a gazillion reserved words, the system will spit out some ridiculous, vague Java Script error like {Result #0002} with inadequate diagnostics. Also, look at the other reviews. I am hardly the only one who couldn't get an ounce of useful help from a human being on an important situation. I wrote a review on Trustpilot, and they did not bother to respond. Instead, a month later, I find a FedEx on my side steps (which I rarely use) which had inside a divestiture letter and $560,382 in cashier's checks. It had been sitting there for days. CIBC hadn't bothered to utter one sentence that they had done such a thing. The divestiture letter stated no reason for the action and provided one avenue for communication - an invalid email address. CIBC provided none of my account information and had locked off access to my online account. Historically, CIBC rendered interest payments only once a month. CIBC never stated whether my balances were properly updated with interest at the date of divestiture and never confirmed my CD APY's so I could tell if I was getting screwed on interest rate fluctuations. Immediately, I send a detailed email and call in. I get told the email was flagged as high priority. Two days later and no response. Call again and get told a response was imminent. A day later I get an email that addressed nothing. Didn't get a negative answer - just nothing. Contact back and three days later - still nothing. All this time I had not cashed the checks, because the issue was still under dispute. Once it was clear CIBC was going to string me along indefinitely, I cash them. 7-day hold because of the size... something that could've been avoided with a common-sense ACH or wire. 18 days of lost interest on $560,382 at 4% is $1105. Screwed $1105 plus hours of fighting, a needless trip to the bank, and the amount from my original complaint. How does this bank stay in business? I issued a complaint at the CFPB. That process has been completed, and the situation seems destined to remain unresolved indefinitely. CIBC did respond but showed a continued pattern of giving distorted information and/or completely not responding to critical components of the complaint. There was no response to my response. Sensing, I suspect, that any observer of the situation would see CIBC's culpability, they sent me a token and unsolicited check (wasting more money via FedEx) as a "goodwill gesture". That is code for the fact that they knew they were culpable and were making a settlement offer without bothering to check if I was interested. The check they sent was an insult. It will remain forever uncashed. I will seek prosecution of my complaint elsewhere.

    This is really a review directed at CIBC corporate, but since reviews apparently needed to be…read morelocalized, this CIBC address will have to serve as proxy. CIBC wasted 6 weeks of my time with a false mortgage pre approval. they gave me and my wife false hope on what we could afford, and when it came time that we made an offer on a house and it was accepted, it turned out cibc had not factored in any debts that we currently had and we were significantly short on what we could actually afford. we lost the house that we were going to buy because we could absolutely not afford it. it was an extremely embarrassing situation that cibc "client care" said they were going to make right. first off they took their sweet time to look into the situation and then they refused to tell me what they were offering to "make it right". they made me tell them what i wanted, then when i told them what i wanted they "reviewed" it for over a week then without discussion, or notification they deposited 1/27th of what i asked for into my account. it was insulting, and then i missed one phone call from them and it took over a day to get a response back when i tried calling 10 minutes after my missed call. the phone call that i had was insulting as well regarding the compensation. i can not believe that after 18 years banking with cibc this is the treatment i get.

     Dilawri Group of Companies - Dilawri is Canada's largest automotive group.

    Dilawri Group of Companies

    (9 reviews)

    St. Lawrence, Downtown Core

    very unpleasant experience during the service of my 2024 cadillac lyric with frost gm cadillac. the…read morelyric was with the dealership for more than a month of july 2025 for the battery replacement and we were given a rental from enterprise which was supposed to be paid by cadillac as told to us by nilesh malkan the service advisor. bill for enterprise has not been paid by frost gm and has gone to collection as we are receiving letter from them. called and talk to umesh mahajan my then sales person and the service adisor, he assured me the bill was paid and he will call enterprise to clear it, no one has got back to me so far. i am calling the dealership no one is responding to my call or messages. on top of that the irony is that the 2024 cadillac lyric that i leased has been returned back since october 2025. this is by far the worst experience i had with a high end dealership ever. would never recommend dilawari group to anyone of my friends or family to buy the car from. bobby bhuie

    claim to be a Canadian compagny, and claim to have the best of the best, not Canadian, and to add…read moresalt to Injury it's been some years and now we see more and more car that is defective come out of this place, they are being sued because they didn't respect the consumer's right of a good service (including refund, exchange and repair, wich they never did) all that to say don't waste your money here you are better buying cars from marketplace, they probably comme from there anyway

    Canada Auto Loan - autoloanproviders - Updated September 2026

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