I have received the worst service and customer service at their auto department that I have never seen in my whole entire life. I was constantly told lies by the mechanics and the front desk personnel since I stepped into the store to get my car fixed. In addition, I was sold unnecessary parts and overcharged for service as well. My mistake is that I did not believe all those reviews posted online that the auto department in Bolton, Ontario are overcharging customers, selling unnecessary parts and services to their customers. Some reviews went further to accuse them of scamming customers. Now, I am a new victim of the auto service and I realized I should have believed those reviews because they were based on true stories.
Three days ago I took my car for repair because it wouldn't start. I was told that the mechanic had gone out of the store would be back in an hour or two. I decided to wait for him. However, after twenty minutes the same person who told me that the mechanic is away, came back to tell me that the problem was that the battery needed replacement. Although I had no issues with my battery, I agreed because I was in a rush. the part was $157 and labour was another $150. Then, he came to me and said that the problem wasn't the battery and we still had to wait for the mechanic. The question was who decided then that the battery was the problem? After an hour the mechanic showed up and did some test and told me that it was a soft ware problem, and they had to reprogram the car computer. I asked how much would that cost. The answer was about $175. In the following morning, I stopped by the store to inquire. I was surprisingly told that they decided not to reprogram my computer but to replace it. I was shocked and asked why. They told me that reprogramming was not an option. I argued that the mechanic had told me the opposite. I asked them whether they called the dealer and the answer was no. Then, why the mechanic told me that my computer would be reprogrammed? Who decided to change plans? Why did not they call the dealer? Then, in a few minutes, they came up with another story that they just called the dealer whom confirmed that the computer could not be reprogrammed and should be replaced. I had no choice but to agree because I needed my car as soon as possible if though I was certain that they weren't telling me the truth. I asked specifically, how much would my bill would go up to, putting in mind that my bill was at $619 at that time. They told me that my bill would go up to $1600. I asked for a break down of the expenses. They answered $ 560 for the computer and around $175 for the new keys and the rest for labor and transportation. Again, I had no choice but to agree, especially that they told me that my car might be ready in the afternoon of the same day or the following morning at the most. I called around 5 pm to see if the car was ready. The attendant told me the car was still at the shop and he had no idea. After I argued with him, he put me on hold 10 minutes and came back to tell me that he was sorry and the car would be sent to the dealer the following morning. I called today around 10 am and they told me that car was sent to the dealer and I can pick it up in the afternoon. So, I called at 5.15 pm, the person who answered the phone told me that my car was ready but I could not pick it up because every one left and there was no one to do my bill. That meant that my car arrived no one in the store cared to call me or even to do the bill? Anyways, I just asked out of curiosity if he could see on the store computer to how much was bill. I was Shooooocked and extremely mad when he told me that my bill is $2309. I could wait and I walked 4 KM to the store to see why I am being charged another $700 without asking for my approval. Why did not they tell me the truth at the beginning that my bill would be that high. They kept draining my money little by little by telling false stories, and or hiding the truth. I asked to speak to the General manager but I was told that he is on vacation; I asked about the store owner, he is on vacation; asked about a service manager but I was told they all gone. Then, my question who is managing the store at that moment. Finally, they got me a supervisor whom was nice and decent but with no authorities or power to make any decision or to resolve a problem. Now , my car is hostage at the auto department. Either I submit to their tricky ways and pay the unjustifiable bill of $2309 or I can't take my car. When I asked yesterday about the old battery because I am sure it was fine, they said that they threw it away. However, when, i went today they showed me one of some old batteries lying by the front desk and said that was mine and it was bad. Also, when I asked about the old computer because I need to see if it was really defected, they said they got rid of it.
I am sure when I go tomorrow to speak with one of thee managers whom d read more
