I had been a customer of Dogtopia for quite a while, and we had been satisfied with our experience…read more That all changed a couple of weeks ago when my dog (who does not go to Dogtopia as often as my other one) was kicked out of boarding. While I understand the reasons for them not keeping him, I find it totally unacceptable that the decision was made after 14 minutes of him being at the facility. I would have assumed that a little more time and effort would have been put into making sure he felt comfortable in his surroundings since the staff is supposed to be PROFESSIONALS. What I take greater issue with is the fact that I was never contacted. After confirming with the woman at the front desk that I was the main contact for the stay and providing my phone number, my partner was still the one who was contacted. Given that he was in the process of planning his brother's funeral and in PA, he didn't pick up the call. Luckily, he saw the missed called and asked me to reach out to you. I am unclear as to why I was never contacted, and I don't know what I would have done if I had already gotten on the road. When I did finally talk to the front desk and informed the woman that I was driving to a funeral, she informed me that "there was nothing that could be done". As others have said, the general lack on empathy and customer service is concerning, and I would look for other options before boarding here. I emailed the facility about my experience and got a generic response that they would "look into my concerns". Given that they didn't reach out to understand what happened, I canceled our daycare membership.

I strongly suggest you to look for a different option if you are thinking about boarding…read more They dont respond to calls or voice mails while you have your dogs at their care. I called because I saw an issue to be addressed from their webcam. But regular call, regular voicemail, urgent voice mail option, private voice mail option, email, text. NOTHING for hours. I want to add that I had no problem with other dogtopia places. In fact, I loved my previous experience with a different branch so I actively sought a dogtopia place when I moved to this area. But now I dont think I will ever use a dogtopia place thanks to my experience with this branch.

I recently brought my dog, Fred, to FurgetMeNot for an evaluation and a half-day of daycare, and I…read morewant to share my experience to help other pet parents make informed decisions. The evaluation fee was $25 (nonrefundable after online registration), and while the staff member who conducted it was polite, I left with the impression that she didn't particularly enjoy working with dogs. Fred is a very social, playful, and well-adjusted dog--he has attended daycare regularly since 4 months, plays comfortably with dogs of all sizes and ages, and has never been described as anxious. Despite that, I was told during the evaluation that he seemed nervous, though he was ultimately "cleared" for daycare. For his first half-day (about $36), I was told again that he was nervous and might only be suited for weekends. This didn't match the written "report card," which described him as social, well-behaved, and playing well with others. When I asked for clarification, the explanation shifted back to him being "anxious." Given Fred's long history of thriving in daycare environments, this inconsistency raised red flags. What concerns me most is not the evaluation itself, but the communication and transparency. Before the evaluation, I called to confirm whether there was weekday availability (since that's when I need care). I made it clear that if there wasn't space, I didn't want to waste time or money. Unfortunately, no one followed up, and after investing both time and nearly $60, I was told that Fred should only come on weekends. I was being "encouraged" to bring Fred only on weekends--something that doesn't meet my needs, but still generates revenue for the business. The manager would not speak to me when I came to pick up my dog and did not follow up with a phone call (I shouldn't be surprised no one ever returned a live call or voicemail before my visit....I should have stayed away). The facility itself is small, with play areas that appeared quite limited (approximately 10-15 feet across, divided into small sections with several dogs in each). While that setup may work well for some pets, it isn't what I would call spacious or enriching. It was very clean. That is the one bright spot. In short, I wish FurgetMeNot had simply been upfront about their capacity constraints. I can respect a business being full; what I can't respect is unclear communication and the suggestion that my dog's behavior was the issue when the real problem seemed to be limited weekday availability. Pet parents: if you are looking for consistent weekday daycare, I would recommend asking very directly about space before investing in their evaluation process. I personally won't be returning, as I value honesty and clear communication in any service that involves my dog. I wasted 2 days and $60 dollars on this place. Don't get scammed like me.

Yeah, it's a no for me, dawg…read more I took my dog to Fur-Get Me Not on Monday, December 9 at 3:15 PM for a daycare evaluation. Upon entry, I wasn't greeted particularly warmly by the front desk staff, but they did direct me to the person who would be completing my dog's evaluation. As the staff member, Christopher, who was actually completing my dog's evaluation was friendly and inviting, I did not think too much about the front desk staff. The evaluation cost $25 and it took about 20 minutes. Christopher took my dog to the back and had her meet other dogs and staff members. When the evaluation was over, he informed me that she had passed and answered most of my questions. I asked him what the pricing was for daycare, because it was not listed on the FAQ page that he provided me. He told me he didn't know, but that the front desk staff would be able to answer my question. After wrapping up to the evaluation, I walked over to the front desk to inquire about pricing for daycare. Keep in mind that while this is a full-service dog care facility, it seems that the main service-- or at least one of the most popular services-- that this facility provides is dog daycare. I asked the woman sitting at the desk about pricing. She told me something along the lines of, "we don't have the pricing listed on the brochure, but it is online." I then asked if she could just tell me the pricing. (I'm literally standing at the front desk at this point where they are supposed to answer questions about their services-- wouldn't you just tell me the price instead of directing me to go look it up for myself?!) She then responds "for what?!" with an unmistakable air of annoyance. Now, I would expect a front desk staff member to say something like, "sure, for which service?" The way she phrased her question seems like I was bothering her. I responded "for daycare" and then, she said "well let me just pull up the website and look..." The entire interaction was odd, like she was doing me a favor by providing pertinent info about the business at which she works. Also, why there isn't signage with the pricing for daycare at the front desk, who knows? I do know one thing though: if you act like I'm bothering you by asking you to do things within the scope of your job, I won't bother to spend my coins.

Having someone take care of your beloved peya while you are away can be a nerve wracking situation…read more With passionately pets no more nerves. They are reliable, efficient, and actually care about your dogs or cats. They have taken care of my two dogs for a while now while we travel and I always come home knowing the pups were well taken care of. Passionately Pets does its job and I will always use them.

It was my first time getting a pet sitter ever for my two adult cats a few months ago, and the…read moreservice was absolutely outstanding. Super thorough, professional, and kind! They left me report cards and photos daily to view in the app, so I was updated the whole time. Absolutely would recommend to anyone who is new to petsitting and might be nervous about having a stranger come over while you're gone. They made me feel so comfortable and confident! And of course they took great care of the cats :)

We can't explain how professional and compassionate this company and their services are. Always…read moreprompt and going the extra mile, not only keeping us smiling but the whole family (our pup). Great communication, very fair rates, willingness to help, genuine care for our pet, our schedule and our home. The owner can read our dogs mind. It's very clear how much our pet loves LBD, and is sad when she doesn't get the time with them because we are around. Sometimes your kids just like their cool babysitters more! We've also been taught things by the company owner to help better train our dog and make our lives easier. I can't say enough good things but just know you can't go wrong!

Our pets won the lottery twice! Once when they negotiated their way to full-fledged family…read moremembers, and again when we met Adelaide - the professional, competent, charming, loving, and all around most awesome animal concierge and human. At one point, our pets spent a week every month in her care while we cared for a sick relative. Every time we came home, our pets were better behaved than we'd left them and certainly well cared for. We cannot say enough good things about Adelaide or the way she runs her business. She is worth every penny and more. But beware, your dogs will end up loving her more than you. Just be glad she returns them when it's time.

After an unplanned adoption, having stumbled on an adoption event, I was in need of a dog walker…read moreASAP for the new puppy. Arlington Dog Walkers has been a godsend. They were able to get us in for puppy potty breaks and are incredibly accommodating of changing schedules and needs. Our normal dog walker, Ana, is the kindest woman you could ask for. She came over before the first walk for a meet and greet and I had no concerns at all about handing over the keys and entrusting the puppy to her care. She gives the puppy lots of love and attention in addition to the potty breaks she needs and always leaves detailed notes for us, mentions any concerns or questions, and sometimes sends pictures of her happy charge. Rates are competitive in this area, and both Lali and Ana are incredibly responsive. Couldn't be happier and would recommend without hesitation.

Max and McGee LOVE Ana and Arlinton Dog Walkers. We found ourselves in a tough spot. Had an out…read moreof town emergency and needed a mid-day walker for a few weeks on very short notice. Being new to the area I contacted many highly rated dog walking services on Yelp with no luck. Lali (Owner A.D.W.) not only contacted me within minutes but sent us the nicest, kindness, most professional dog loving walker, Ana. Words cannot express the loving care she gave to our dogs. Even though it wasn't required she sent daily messages and pictures. We feel very comforted knowing that all future dog care services are only a phone call away. I highly encourage all pet owners needing ANY services do not hesitate to contact Arlington Dog Walkers.

Chris and Elise combined to take care of Riley while we were away for a couple of nights. They were…read moreterrific in caring for Riley and always super responsive. I am very particular in who stays at our house and cares for Riley. I can highly recommend Posh Pets. We will definitely be using them again in the future.

Janice is an absolute sweetheart and my Poppy fell in love with her…read more She was professional and definitely a dog person as my pup is very leary of new people, but Janice won her over right away. She also sent me photos and details of each visit. She made my time away from my pup stress free for both is us and fun for Poppy. I will definitely be using Posh Pets again.

Jude at Metropawlitan was amazing! I was out of town and needed an emergency transport for my dog…read moreto the hospital. She worked with me and was able to help me in a very difficult time. I cannot thank her enough!!!

I cannot say enough about Metropawlitan and their staff! This is the first puppy I have needed a…read morewalking service for and reviewing several options. I took a leap of faith with this team. They have exceeded my expectations with professionalism, reliability and care for my puppy. Whenever I have a question, I am responded to quickly. My puppy was sick, they rushed her to my vet for me to meet them. I needed Someone to come and sit with her when she couldn't go out, not a problem! Isabelle has been our caretaker (walker is not a proper description, she does so much) My puppy is so excited to see her, will wait by the door for her if I am teleworking, and loves up on Isabelle upon her arrival. I know she is loved and in good hands. I only rate 5 stars because there is not a 6th, 7th or 8th!

I always feel totally at ease when Adrian is watching my pup! It was hard transitioning back to…read morework travel after the pandemic, but I'm so glad to have found Lucky Paws. They are so responsive and accommodating and great with all of my dog's quirks! They send detailed updates and lots of photos, which is my favorite thing! Couldn't recommend more highly.

From the owner: Lucky Paws is locally owned and operated by a vet tech and Marine Corps veteran duo. They are…read morelocated right outside of Washington DC and provide pet sitting and dog walking services in the Arlington and Alexandria areas.

Love our dog walker! My pup is so excited to see him each day and get out. Always comes back…read morehappy and well cared for.

From the owner: Waggy Tails Pet Services specializes in:…read more - In-Home Pet Sitting - Dog Walking - Overnight Visits - Pet Taxi

LOVE using iDog for doggy daycare. Laura and Karen are so nice and it makes me not feel bad about…read moreleaving my puppy home alone when both my partner and I are working. He is also slow to trust but fell in love with them right away. He doesn't even really care when I leave him for the day anymore. I love that they send pictures and tell you a little about the dogs' day. The small group in a home setting also gives me a lot more peace of mind. My guy really likes to nap on a couch after playing with his buddies and he is welcome to do so there. Highly recommend!

Andrea & Javier are - bar none - the best. I don't just say that, I'm actually comparing to several…read moreothers in the area. Last Friday we had a cat-sitting emergency. Problem: The company we originally hired had not properly set the cat-feeder so our cat had not eaten for the whole day, and possibly for the three days prior. She's a geriatric cat who needs to eat every six hours. By the time we identified this problem it was late at night on a Friday, the other company had closed (basically 9-5 hours) and could not be reached. Solution: Andrea & Javier. They were the only ones to reach out to me within the 20-30 minutes that some other companies here are on Yelp are apt to respond to (Yelp has this information) AND were able to take on the emergency. I had sent a batch message to pet-sitting companies in the area and within 20 minutes Andrea called me on my cell phone. By this time it was close to midnight. I told her the situation and she was very sympathetic and agreed to go in, fix the feeder and feed the cat that night. They were very communicative during the process. After they fed her, we contracted them for the remainder of our trip. Conclusion: Andrea & Javier really are the best of the best. Their sympathy, availability, & work ethic are impeccable and you want someone like them to take care of your pet while you're away.