Ok, maybe the franchise is better than this store at the mall but the flavor of the coffee wasn't…read moreimpressive. The cappuccino Italiano had a light sprinkling of chocolate and a few flakes but not very chocolate tasting. The cookie coffee milkshake was very milky, but not much of a coffee flavor and wasn't blended well. There were ice chunks at the bottom. The presentation was nice and the service was fine, although you must order and pay at the counter first before sitting down. It's a nice space and a good stop if you're shopping at the mall but the coffee lack something satisfying.