compromised company with false descriptions of its services and policies. avoid if possible as $$$ will go missing from your account. aurora colorado quincy location should be investigated! I'm Updating this Review because of AMY MCDONAUGH. I Spoke with Amy about my issues with this office and she proceeded to refund me my cash they took away. I've given another star because of her efforts. That office has Issues and that won't be fixed I Doubt but this step helped perhaps.. read more

Denise was beyond patient, extremely professional and very helpful. I honestly have been a public service credit union account holder since 2015 and do not wish Norwill I change to another credit union even though they change their name and logo to campus they still uphold the perfect quality and service that they always have. Taylor was the first lady to signed me up at the Centennial location, ever since then I've been loyal to them. read more

I wish I could give ZERO stars. They don't care about their customers. I hope they go out of business

This is the WORST BANK EVER!!!! I've been with them for probably a little over 10 years now. It was a bit better when it was PSCU but now is a s***t show. From their local branch rep to phone rep. Thursday March 2nd, 2023 went into this branch to reapply for a line of credit since I closed it out in 2013. Gisele at this branch, applied my app, was judgmental with an attitude of disgust like "why are you banking with us?" Her attitude and emotion was written on her face and response. After all the standard questionnaire, she and another guy didn't bother to give me a time frame. I had to ask them when and how will they reach out to me. She stated that I will hear from them after 24 hours. Next day no call or email, so I waited for 1 week and still no respond. Called their customer service, they said that my app was not submitted for review. They had to resubmit my app and told me to call back after 2 hours, however, this time they were nice enough to call back and approved my app same day. Afterward, the rep told me there would be some electronic docs to sign and I should receive it next hour. Didn't see any docs so I waited patiently for another 24 hours. Next day called their unprofessional and negligence customer service line again. Finally, received those docs but stupid thing couldn't ID me because of previous living that I don't remember the address to. And so this is the last time I called and for Heather to just tell me to go into my local branch, bring proof of ID and sign those docs. I was beyond upset, so I told her that I longer want to bank with them. And I'm not kidding, she said "I can close your account for you over the phone." Amazing that I don't need to ID myself to closed my account over the phone. I'm not being dramatic or anything but every single staff from Canvas CU is absolutely unprofessional, judgmental, unreliable, and negligent. Please everyone take your business and money somewhere else. read more

Average Credit Union with an average workforce. A member of this Credit Union for 3 to four years, I cannot say that i'm really impressed, but I also cannot say that i'm really disappointed either. It has been an average-at-best location. I had one car loan brought over from another credit union, and that process was relatively smooth. I took out a couple loans, the process also being smooth. Contact has not ever been a deal with this credit union, they do what they do, and they only do it average. The main concern with this Public Service Branch is how they work in-store. The employees at the front counters were often in a rush, rude, and sometimes even did not make eye contact! So Public Service Credit Union is a decent company, just do not go inside to the front counter, and you will not have any problems. read more

February 9, 2019. Five months after the wrongful repossession of my vehicle, this account is still showing up on my credit file as an open account. I was only give 10 days and I have been advised by a lawyer that this institution has the same amount of time to close the account. My vehicle should have never been repossessed in the first place. I know the account was past due, but I was dealing with my brother suddenly becoming sick and eventual death. When I finally spoke to someone at this bank on October 4, 2018, I was never informed that my checking and savings account were or even could be frozen, or that I could not make a payment online. I was only told that since the account was past due, a check would not be accepted ; I said that was okay because i didn't have checks. On October 5,2018, as promised, I called to make a payment and had to leave a message. That evening my daughter and I went to the grocery store and I could not use my debit card. I simply thought something was wrong with my card. We had to put the groceries back. I waited until October 6, 2018 Saturday morning to try again to make my payment and to see why my card wouldn't work. I spoke to your customer service department, who could not even find my accounts. The customer service rep asked for my social security number and was able to see I had some kind of accounts and then said I could only make a payment with the Loss Mitigation Department, something I was never told. The customer service department told me to call on Monday October 8, 2018 to make a payment. October 8th was Columbus Day and the bank was closed. My vehicle was repossessed on October 9th. I had the money to make the payment but because my account was blocked from even making a payment, I could not. Every email I have states that I can make a payment online by pressing the blue button. This bank kept taking money from my savings account and caused it to be over drawn because only the bank could take my money out of my account to put towards the loan as they saw fit, which is why I stopped using this bank for my direct deposit. I have been informed that this bank had no right to take my money out of my account without my permission or block my account since I didn't open the loan with the credit union, but opened it through the car dealership, they are separate entities. I can prove I had the money through my bank statement at the time my Jeep was repossessed. Because this bank handled my loan in the manner in which it was handled by blocking my bank accounts, taking money out of my account, and not allowing me to make the late payment I am seeking legal consultation. And I have also forward this email to the president Todd Marksberry. This loan was my fresh start and now I am not able to get a loan anywhere. My daughter has just started college and she has a car but we cannot share it because she works two jobs and is in school full time. I know I had late payments, I also suffered the loss of my father and brother in a span of 9 months of each other. My father lived in NY and I needed to go there to say good bye to him in January 2018,I reached out to this back for help and was only given misinformation every time I spoke to someone, I only wanted to move the date, nothing more. Then my brother, who lived in Florida became ill and I was flying back and forth to see him. He died October 3rd, and on Oct 4th is when I was told my Jeep was up for repossession. I told this bank I would have the money on the 5th and I did, but could not make the payment. Since my Jeep has been repossessed, this bank needs to report it as such. My Jeep has been gone since October, it should not still be showing up on my report as an open loan. This is an unfeeling, uncaring bank. I had extenuating circumstances and this bank didn't try to help me at all. I didn't need an extension, just a little bit of consideration for what I was going through and a payment date change; that would have made all the difference. read more

While I have nothing but good things to say about this branch. The banks phone customer service is terrible. You have to hold a minimum of 30 minutes to get an agent and then get hung up on and have to call back again and wait again. They do offer the option to hold your place in line and receive a call back but that option has never worked for me so have to call and hold again. I had to call today about a debit card I had reordered and never received. I was promised by the rep that I waited 20 minutes for and was supposed to call me back within 15 minutes. I waited for 1 and one half hours and had to call back and wait another 20 minutes. Issue was never resolved. If I did not have direct deposit and so many accounts tied to this account I would gladly close account. WOULD NEVER RECOMMEND THAT ANYONE USE THIS BANK. read more

I'm a shared branch member and stopped by to make a deposit into my account. Laura was very nice and quick & I got in and out in a timely fashion! Thank you! read more

The list of reasons to NOT use canvas, so I'll mention my most recent. After having both my CC and debit card disabled due to a 'compromise' of my CC on Saturday afternoon, I called their helpdesk to which I was told "I don't have access to the system I need to help you. You'll have to go into a branch on Monday". I decided to get away from canvas and move to USAA. During the transition, I had scheduled payments come out that caused an overdraft on my account. Only after calling in to ensure other line of credit payments were being received from USAA was I informed my checking account has been 'charged off' and if I didn't correct the issue, I'd be turned over to collections. I immediately initiated a wire transfer, only find out they are going to reject the transfer because the account has been closed! No email, no phone call, no text nothing. To make things worse, other lines of credit are now inaccessible due to my checking account being 'charged off'. Their customer service is a symptom of the complete mismanagement of canvas. Being these issues are from corporate, ALL branches will be affected. If it hasn't happened to you yet, give it time. read more

My daughter recently opened an online checking account. In January several large deposits and withdrawals started showing up that were not hers that started to cause her to be overdrawn. We went to the bank explaining that obviously her account has been hacked. You think they would care or be concerned???? Nope! Just the opposite. They are accusing her of doing it. They said it is impossible to be hacked if it's an online account???? Really?!?! I have never dealt with a bank so uncaring or their lack of concern for her identity being violated is appalling. If I could rate a zero, I would. Needless to say, reporting to Colorado Dept of Regulatory Agency and seeking Lawyer advice. read more

If I could give this branch a negative star I would. The people that work here must have missed the day customer service was explained. This branch is the closest to our house, so by default we go here. I avoid going inside as much as possible but every time my husband or I have gone in it has been a nightmare. Rude, rude, rude! read more

I literally just spent over an hour on the phone trying to get a simple question answered. I'm transferring a loan to spouse who just paid another car loan off with them. I just want to verify what is required (documents) from her who has excellent credit and income. Transferred no less than four times and actually on my iPad looking at other credit unions that I know are easier and can get done quickly. I will never use this credit union again. The only time I went into the Quincy branch the teller was kinda rude and now this. You call your local branch and get a centralized call center that makes wait times even longer. Garbage credit union compared to others like Security Service. read more

I have never had anything but friendly helpful service from this branch and I no longer dread going to the bank. So glad I switched, I have had nothing but positive experiences here! Thank you! read more

I have no idea why they receive poor reviews! I have been there on many occasions and the cashiers go out of their way. I have never had to wait more than a few minutes and they are open much later than other credit unions. I recommend them highly read more

This is my favorite PSCU branch. Courteous and knowledgeable staff. Brandon the manager would go out of his way to help. We got the best rate compared to other big boys in town. I strongly recommend this branch for your banking and loans. read more

I have been a customer of PSCU for a long time and the service I have been receiving lately has been awful. Whether it's on the phone or in person, the staff has been rude every time. I went into the branch yesterday to do a simple deposit into my savings and the man that was helping me gave me a strange look when I asked to deposit the check. He then proceed to deposit the check into my checking account without even asking me. I had to have him redo the deposit which he did with the rudest attitude. I then asked if I could get a new card as the numbers on my card were extremely faded. He called over another gentlemen to help who proceeded to say "I'm doing something else" in once again, a rude tone. He was not helping another customer so I'm sure whatever it was he was doing could have waited. I waited patiently and when they were finally getting me a new card they questioned me about 100 things. My card is damaged I just need a new one! What more do they need to know? My wife and I are considering switching banks. We love the bank products at PSCU but the service is just as important as what you have to offer. read more

I would never recommend this company. Their service is terrible, the worst I have ever experienced. I spent 1 hour and 11 minutes on the phone and they made it seem like I should have been thankful for fixing the problem they caused. Communication is extremely poor, service is terrible (I've never gotten through on the phone with less than a 10 minute wait) and their policies seem to be designed to cause frustration. Stay away from this credit t union!!! read more

Atm is barely functional half of time and the last few days i havent been able to access anything about my accounts..some time ago they sent out letters notifying of the visa debit cards they issued had been compromised..my roommate who use them recieved a warning letter and had no problems..i did not receive the letter and had 8 or 9 transactions of almost 100 dollars apiece in Missouri at a gas station almost clean out my account.that was in the past so i should have learned my lesson then....then I had to wait to get my money back and then they charged me 12 dollars for a new Mastercard debit card...seriously need to find another financial institution..my roomate had his newer card comprimised a cpl days ago even, and i can't check my accounts being the weekend and no app or online services are available..a sketchy page shows up when I tried to access one of the accounts...avoid this place unless you have no alternatives... read more

I love coming to this branch. I live closer to the branch by the Aurora Town Center but I drive out of my way to go to Aurora. The tellers are very nice. I have never had a bad experience with them before. They are fast and friendly. Even when the line is long they get through it quickly, so I don't mind waiting. I feel like they appreciate me as a member and they even talk to my kids when they are with me. They recommended me to bring my loan over from bank and saved me over $87 a month! Thank you girls, keep up the great work. read more

The lack of customer service at this bank is absolutely infuriating. When I am inside (which I try to avoid at all costs) the tellers speak more to each other than to their customers as they slowly handle the transaction. The drive up window is even worse. I have a business account so I am there frequently - only ONE time has a teller been friendly, efficient and helpful. A few times, I sent the tube, waited fifteen minutes and finally got my receipt without a single acknowledgement. I try to be accommodating considering I have larger deposits (I do not come in on Mondays, Fridays, first and fifteenth of the month, during busy times like lunch hour, etc.) and I always separate the PSCU checks. I feel like I am the one trying to make THEM happy. To be honest, I dread having to go to the bank. I may have to switch banks unless I can figure out a way that I can do my banking without dealing with a single employee at this branch. Such a disappointment. read more