When my sons car was broken into on Boxing Day evening he needed a replacement drivers door window…read moreand trim. Unbelievably, the dealer couldn't get one for about 2 weeks so I decided to call some scrapyards. A-16 was the first I called and Nabil, the owner, told me immediately that he had the parts I needed and he would call me back when they were ready. True to his word he called within an hour and about an hour later I had the spare window, which was $75, less than the $220 the dealership quoted. A-16 are an awesome business. They have used parts, gently-used parts, reconditioned parts, refurbished parts and can get you new parts as well. I had a small crack in my rear light unit that was going to cost me around $400 through the dealership to get the part. Nabil got me a replacement after-market, new part for $115. If you have any need for parts for your car, and are ok with gently used, then please give A-16 a call. If they don't have it they can get the part for you at way less than the dealerships.

Needed to get work done on my 2008 Ford Escape, A16 took it in quickly , work was well done and it…read morewas a fair price ... and a smile to boot .....

super great store. have everything for mechanical or electrical.. good staff great serviceread more

Over I really like Princess Auto. Definitely favorite especially because of their no-hassle return…read morepolicy. This review is related to their own product review on their website. I always wondered why there are so few reviews for such a popular retailer. I discovered recently it's because they don't allow any critical or negative reviews - even the slightest ones on their website. I wrote one review for a product that was moderately critical and it never showed up on their website. I recently submitted a 3 star review for a mini excavator I paid $10,000 for. The purpose was to provide them and their customers an honest opinion of what I liked and disliked about it so prospective purchasers could make an informed buying decision. After a couple of days, I got this email from them: " Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" So what's the point of sharing if honest reviews aren't allowed??? I rely on reviews to make informed purchases. I would have expected more from Princess Auto.

Excellent customer service, Great prices on parts. Will use for fasteners and supplies in future.read more

I write this not lightly. I was stranded with my car on an evening I knew that my car was in…read moreserious trouble. These guys didn't only show up when other other car servicing centers were closed, they did so with the exact size of car parts my car required then went on to install so fast ! We couldn't believe their depth knowledge, precision and vigilance. Kind & caring true Experts by far ! Strongly recommended !!

From the owner: J&M Desa Expert Auto Parts & Rebuilder is an Ottawa, ON Auto Body company who gets the job done…read moreright, from beginning to end. We replace or repair auto parts in a timely fashion.

I have been dealing with Hosie & Brown since the late 80's. They are a very reliable and…read moreprofessional group of people. They will go overboard to get you what you need (if it's available somewhere, they will find it). I continue to use them with my home shop.

These guys were fantastic every time I shopped there. Now I need 2 front fenders for a 1996 GMC…read moreSierra dually and if I can find what I am looking for from Hosie and Brown I will proceed with the order. Wish there was a simpler way to order and find cost. Maybe a website???

It maybe on sale but they may not have it. I saw 10w30 synthetic oil on sale. I went in, lots of…read moreoil around, but they didn't have it. They don't know when it will come in and the clerk said the manager wouldn't know as well. I called Customer service. "Part Source is a franchise. The manager should known when it's in and If they don't have it they probable won't get it." Hmm.

Horrible experience. I ordered a RS5 grill for my Audi S5 and the material is very cheap and the…read moreproduct does not fit my car because of the placement of the parking sensors on the purchased grill. Contacted customer service, sent them pictures and they will not respond or stand behind their product. Do not order from them!!! I am out $300.

Horrible experience. When I first called to get an estimate/order parts, the girl on the phone gave…read moreme her life story about about how I was making her job so difficult by searching up so many parts. This was after she started having some conversation with a coworker for about a mustang srt and some "fucking sexy firemen" for about a good 5 minutes. Finally I ordered my parts and just hung up. That's just the beginnings. In my order, they had to order a few parts, so I waited until the next afternoon to call back. They had guaranteed the parts would be there at 10am. I call at 1130 and find out that some other coworker sold half the parts from my order. Cool. I go pick up my parts, all is dandy. Spent over $800. Bring it all home, take off all my old parts, go to put on the new callipers and it's the wrong one. FANTASTIC! Now I'm stuck waiting all weekend to get this proper part. Ugh

This is the place. Fantastic Prices for the DIYer. The guys on the counter know their parts. Call…read moreahead and it'll be ready for pick up.

I normally do around 6000 dollars a year in business with caps. Today I was returning a power…read moresteering belt un used for a return (normal business) I purchased this for a job I did in June,did not need the part ,in my mind I would return the belt next time I go to caps.. apparently the new policy is no returns after 30 days!!! The place has gone to shit in the last year...often I was given wrong parts in the past,I live 2hrs away so not always in ottawa ... in my case I'm done with caps

Really excellent service and fantastic products. I purchased my winter tires last year. Connected…read morewith a road hazard in a construction zone and needed to replace one, barely used tire. They told me about a warrenty I did not know I had...not every business would be so transparent when making a sale. High recommended this business.