They have lost a pair of pants and a dress shirt of mine. This happened on 2 different occasions. I was told each time that someone would call me and, on both occasions, I never received a call. I went in and they could not find a claim form for me to fill out. I asked if they could email it to me and they said, I would have to come back in and pick one up to fill out. I will never be going back to this cleaner. FYI, I was told that Dick the owner would email me the form, and I still have not received anything. read more