I am a business owner in Louisiana and have used Capital One for more than 10 years. Recently we inquired to open an additional credit card for one of our companies. We went to the bank as usual and asked to get this process started with our local representative. We were referred to a bank person we know and they took our phone and connected it to the wifi. We were then told to fill out the online application on the phone while standing in line. The response was within 60 seconds and a resounding "NO". We were very frustrated with the process and knowing we run over $750K a year through this particular account we assumed to get better than normal attention. The agent told us to wait a 10 days for the rejection letter and then call them. I thought by returning to the bank in person to discuss the rejection was the process but "no" again we were rerouted to a 35 min hold on our cell phone to discuss with some agent at Capital One online. This process is a waste of our time, money and effort notwithstanding our proactive approach to have some level of personal interaction. I guess all the marketing, commercials and salesman like media of Capital One is in reality a waste of time and a joke of reality banking. We are considering moving all corporate accounts because of this issue. Disappointed, angry and will not waste time again Business President and officer---signed read more

If you're a soldier not stationed state side don't use this bank. My card was locked because of fraud and now I'm out of money. Even worse than that, they seem to be trying their best not to cooperate with me with transferring money from this account to my Navy Federal account. Long story short this place isn't a bank for active duty soldiers. read more