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    Car Spot Melbourne

    4.1 (9 reviews)
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    Updated 1 month ago

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    CarMax

    CarMax

    (15 reviews)

    Honoring their Advertised Word…read more We purchased an Infinity QX50, after a lot of comparative research. The one sticking point was our need for a Class III trailer hitch to be installed, which, after multiple sources were investigated, it was decided by CarMax and ourselves, that a hitch could, in fact, be installed. After taking delivery of the car and pursuing the hitch installation, it was evident that we were all wrong; no hitch manufacturer produced a hitch for the QX50, because its chassis size wasn't big enough for a Class III hitch. I immediately contacted our Sales Associate, Katie Dague, to begin the 7-day return policy, with growing concerns that the right car was not readily available. We wanted the next size up from the QX50, being a QX60, but with all the exact same colors, trim, and options of the car we first selected. CarMAx acknowledged that finding the exact car may take a little longer, so they extended their corporate 7 day guarantee to 30 days, and immediately opened a nation-wide search for the right vehicle. Well, it didn't take long to find the perfect car (under a week) in the perfect color with the perfect set of features, as it came up available about 1,000 miles away. CarMax waived the transfer fee, and had the car shipped to their locale. We made a fee-free exchange for the new car, paying only the difference in price and the additional Sales Tax (the QX60 cost more than the QX50), but there we no other smoke and mirror games played by CarMAx; They honored their promise, and we went home 100% happy, without any additional "processing fees" or other hidden expenses. They even were able to transfer the License and registration from the first purchase to the second purchase without any additional fees! Thanks CarMax! You are highly recommended.

    Purchased a 2022 Mazda CX5. What a breeze. The car is in mint condition. Only 20,000 miles. I'm so…read moresatisfied. In the past I was dealing with car dealerships, but no more. Kenny was my sale representative and he was a delight. Very knowledgeable and professional. I am more than satisfy. This will be my go-to company if and when I need another vehicle. Please stop by. You won't be disappointed.

    Car Spot Melbourne - usedcardealers - Updated May 2026

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