i was so disappointed when my car broke down and i had to get rid of it, but carbrain made the process absolutely painless. communication was incredibly efficient, the website was super easy to navigate and Heidi Mejia was incredibly helpful along the way. Thank you CarBrain! read more

I would recommend CarBrain to anyone wanting to sell a car, the customer service from beginning to end was awesome Midie was great from the offer to the very end, the tow truck driver was awesome also, highly recommend CarBrain to everyone. I would give 10 stars if it was possible. read more

Customer service was great and swift. My case rep was responsive, professional, and polite. The driver that picked up my vehicle was professional and worked quickly. The process was easy. Too easy. All I had to do was sign the back of my car title and hand over the keys. Initially I had an issue with the company assigned to pick up my vehicle but it was resolved quickly. Spoke with my case rep and she was able to answer my questions promptly, putting me at ease. I highly recommend CarBrain. read more

I sold my car to cabrain, a purchaser of vehicles. I was unable to meet the tow truck at location but provided title and everything they asked. I sent multiple emails asking them to mail check, they have all been ignored. It wasn't much money however that is not the point. I'm hoping this post warns others not to trust them read more

From start to finish CarBrain made the process of selling my mechanically challenged car a breeze, and their offer was reasonable.They took care of everything from the towing to the title transfer. Best of all I was paid exactly what they offered me. What a relief. Thank youCarBrain. read more

I had a 2002 Volvo with a cracked engine block. Not drivable, and not fixable unless I wanted to pay for a new engine. I researched companies that haul away old cars, and chose CarBrain based on their reviews. I spoke with Heidi, who was just delightful. So professional and courteous. I gave her all of the info she asked for, and she quoted me the amount of $305 to take the car. I was astounded it was that much. (Been expecting A LOT less than that) I called Heidi back to confirm the details of the pickup, it was scheduled, and a very nice gentleman arrived exactly on time to take it away. I was just amazed how easy the entire process was. And I found myself $305 richer. read more

From the initial phone call to the tow truck technicians! The process was easy and thorough. No games. No gimmicks. Driver showed up with preprinted check in full amount quoted. Highly recommend! read more

Everything went smoothly and all the instructions were clear and they were very responsive and it was quick and easy.

Belkis was super helpful and patient with us as we had many questions and she walked us through the whole process from beginning to end! Would definitely recommend selling your car through carbrain. They gave me a great deal for my Jeep read more

Fantastic and painless. Every step of the process was helpful and easy. They gave me a price estimate very quickly, it was higher than the others I had received and they did all the work through phone calls and text messages. Painless and worry free. read more

Customer Service Representative Bill Fonseca was absolutely fantastic in helping and communicating with me in California throughout the whole business transaction! He was prompt, polite, friendly, and superbly professional in his contacts with me, ( as I am certain he is with other customers as well!) I especially appreciated that Mr. Fonseca was very punctual in returning my calls; and he demonstrated his friendliness, efficiency, competence, and knowledge in proving his assurance to me that I would experience a stress-free business transaction! He was genuinely correct! Mr. Fonseca is truly an excellent CarBrain Customer Service Representative! Coincidentally, he demonstrated these same outstanding quality characteristic traits when he helped me last year with another car transaction in helping my ex-wife in Texas. I ask that his supervisor favorably acknowledge Bill Fonseca for his superior representation of CarBrain and his exceptional customer service that he consistently demonstrates. Thank you..., Ron M., Oxnard, CA read more

This is the first time I have used a service to find a home for my aging and minor damaged car. It was pretty easy to use. The only complication I had was in communication and it was because I had signed up with 2 derives not realizing it and thinking it was all one company. So the initial communication flow was confusing. Once I realized that, it was stellar. I also know I got a better deal than working with my local garage so I found the service more beneficial to my wallet. And the service be of pickup was soooo easy. read more

CarBrain. Professional, reliable, efficient and made it so easy to navigate the process. Mr Grande was prompt and responsive. A pleasure to work with him. Car Brain fulfilled what they said they would do. Quick, easy, and pleasant. Hawks towing and salvage was excellent. Driver Ryan was a cheerful and expert at getting the car out of the garage and onto the flatbed. All in all a painless and easy process. If you have a car that doesn't run or even if it does but not worth repairing and/or you need to get rid of it quickly, CarBrain will make it happen. Highly recommend! read more

CarBrain was fast and fair and made it as easy as possible to sell my car quickly. Definitely recommend them from the first operator I spoke to, and Belkis, and the tow company they worked with read more

This was such an easy experience. I also was able to get the best price for my car. Other companies low balled or gave the run around with scheduling. I would absolutely recommend using CarBrain to sell a vehicle. read more

I had priced 3 different websites to sell my car. The first called me even before I completed the form. So annoying. Samir just kept in touch through text messages to make sure everything was going as planned. I don't like when sales or service people act like stalkers and this site was not like that. I would use them again! read more

Great company if you're looking for one of the higher prices for your vehicle. They could tighten up the communication between themselves and the third party buyer so it's less confusion but overall a solid experience. read more

This was my first time using car brain, and they made the entire process of selling my car very easy and very quick. The total time took two days from start to finish. They were very responsive and communicative. The only drawback is the window they give you from the CoParts. and their towing service is an entire day. I will definitely be looking to use their service again. read more

Everything went smoothly. Great customer service. No complaints. Pick up was easy. Elvis was great over the phone.

The experience with CarBrain was seamless ! So easy from the beginning until the end. My car was not able to pass the California smog test and no mechanic would work on it. It took me 5 minutes to fill out a questionnaire with CarBrain and got an immediate quote which was more than I expected. They did all the work to set up an appointment with Pick and Pull to pick up my car, transfer the title and handed me a check(no waiting for a check in the mail). Would recommend to anybody that needed to get rid of a vehicle. read more

I had an old Prius that I purchased off lease, I drove it for 6 years and my daughter drove it for 8. So, it had 16 good years of use and 200k miles. It had a lot of dings and body damage from her high school and college driving. Repairs came more frequently. The last straw was a broken tie rod that would have required a costly repair and a stolen catalytic converter (I think the thief broke the tie rod..). I was thinking of just donating it, but someone suggested I try one of the online sites and get some cash towards another used car for her. Car Brain was very responsive, fair, friendly and the whole process was quite easy. Every step went exactly as advertised and promised. The towing experience was better than many regular tows. I'll recommend them in the future to friends. read more

Haven't heard back since last year regarding bill of sale. Car is no longer in my possession but received the money. Never once did I hear back confirming that the title is under their name or such. Still received paperwork regarding car info and all from dmv. Supposedly I'm not supposed to inform dmv but I feel like I should've!!!!!!!!!! read more

CarBrain was really fast and responsive, the reps and mangers were very nice and helpful. The person from Copart made things super easy as well. Overall, excellent experience. Thanks so much for everything! read more

Everyone I dealt with was professional and the service acted quickly. My car was gone within two days of me applying online and I was given cash on the spot. My complaint is that I was given a quote for my vehicle online for $470. When the tow truck driver gets there and checks it out, suddenly the boss is calling and saying the best they can do is $200 because the catalytic converter is after-market. This may or may not be true - I don't know cars like that or the market. I also understand that a quote won't necessarily always be exact when it is created off of the limited information that can be provided by a short, online survey. But for a quote to be off by over HALF? The CarBrain algorithm clearly needs to be improved. I knew my car was junk, and I was super honest about that fact when going through their website. They said $470 and I figured why not? That's good enough for me and went with CarBrain. If I had known they were going to change it to $200, I would have shopped around and found the best offer. Because they waited to tell me until the day of and were standing there right in front of me, I felt pressured to just go with them. I managed to haggle for $300 and the people I dealt with were very professional (want to reiterate that part). No one's emotions flared or anything. My entire complaint is strictly with the fact I was given a horribly inaccurate quote. And to me, a quote is a promise. CarBrain failed on their promise. I am giving it 3 stars because the service was easy, the people who helped me were professional, and the other reviews seem to indicate that most people don't deal with what happened to me. Just be aware that your quote might be an entirely imaginary number. read more

The experience was fine. I initially worried because others made complaints in their recent reviews. But I didn't experience any problems similar to those. The communication was fine and the coordination was fine. No bait and switch tactics. Very VERY polite staff that just seemed to try and do quality work, stayed friendly and professional and kept it convenient. I was just trying to get the car out of my hair and get a few bucks instead of giving it away. And the job got done. They got the car. I got a small check. Saving some and raving with the remaining $. CHEERS! read more

Amazing service! No problems! Easy transition! Friendly! Very fair! I highly recommend!

Pedro helped me through the hoops to sell an older, non running car. He was very polite and kept track of the process from quote to pickup & payment. Their price was the best quoted in comparison to other companies offering the same sevice. Would use again. read more

I got an on line quote from this company, I didn't know that it was located in Florida. Frankly, it was the highest quote I got (I had to part with our Volvo, had engine issues). Next day I called to accept their offer and it was $20 lower than what I had offered on line. I wasn't happy about it, I did shop around some more and it was still better than companies in my area had to offer. The issue was caused by the local towing company they work with - the guy was rude, talked to him twice and refused to work with them and come to pick up the car. It was a lot of back and forth for them to find another company, which they did, but I had to call several times to make sure that happens since they weren't calling me back. Everyone was nice when I called and things got done, but it was an adventure..... read more

The classic deceitful dealer; do not trust them. Their non-existent "evaluators" will interestingly provide the same amount as any other instant offer service while masquerading as a real go-between for you and local dealers. Whether or not they will take your car away without hassle doesn't matter; their deceptive tactics guarantee that you will not get what you deserve for your vehicle. Do not trust them! read more

Car brain was very easy to work with and very responsive. Fast and easy if you need to need to get rid of an old car.

Provided a quote quickly and once I accepted they picked up my car within days. Super smooth process!

I called car brain they made an appointment. They came out to get my car. They gave me $320 and I never had to think about it again. Car Brain is very simple and very easy. There was a little misunderstanding on the pick up time but all turned out well I recommend car brain. read more

My old car was costing too much to keep on the road. So searcher to sell it. I got a lot of offers. But CarBrain beat them all by almost 100 dollars. Called them to set it up. Everything went super smooth. I would recommend them to everyone wanting to sell an old car.. read more

Car brain was quick and took care of all my needs efficiently. Would highly recommend to anyone wanting to sell their car quickly and without a hassle. read more

CROOKS AND THIEVES Promised price is NOT guaranteed and the third party tow companies make a separate and lower offer at time of pick up with CarBrains permission. Management will come up with some excuse, as to why they broke their promise, in my case "the catalytic converter on my 1998 truck is "old" to NOT pay what they promised to the tune of $295 less. TOTAL RIP-OFF! The BBB is looking into this bunch! read more

10/10 RECOMMEND! I'd like to extend my gratitude and appreciation to Katie Jones at CarBrain LLC for her kindness, professionalism, support, for getting me a good offer, guiding and reassuring me throughout this process, it helped a lot because I was super nervous due to this being my first time selling a vehicle (not only that but also with everything being done virtually)and after reading so many horror stories about other companies but this was a smooth and quick process thanks to Katie! Even the staff and tow truck driver at CarBrain's partner CoPart were very professional and exuded excellent customer service! I highly recommend CarBrain a million+ times! A very trustworthy company to do business with! read more

I'm located in the upper East Coast. I needed to sell two non-working cars for parts and I received the BEST deal from CarBrain. No one else I contacted came even close to what they offered. I was scared that it was too good to be true because they're located in Florida, but the reviews were great so we took a chance. The process was VERY easy and they communicated the entire time. The tow truck driver was awesome. She came at the end of the day but already had a car on her flat bed so she couldn't take both. I thought she was going to leave and say pick another day and reschedule. Instead, she decided to go drop that car off and come back that same night to get our two cars. She followed through and pick up those cars with ease. I was able to deposit the checks the next day with no issues. I will recommend this company to anyone that has a car they have no idea what to do with. Great service!! read more

Super quick response, excellent communication, reasonably fair offer, and in less than 24 hours I had a check. Can't complain about any part of the process! read more

My car was burned down an encampment. Car Brain helped me get some sort of compensation & picked up the car/payed immediately.

Called several companies for assistance and pricing. CarBrain offered the best services and pricing. I was given a couple of options and not rushed to make a decision. Will definitely be providing others the number to CarBrain. Hey I should get a referral fee. Thanks CarBrain for helping me read more