an hour ago NEW My…read morefather was released from the hospital and was told to not to leave without a heart monitor. We came to the office and then were told that we had to make another appointment and they could not do it today because Terri T. She could not do it today. My dad and I explained that he was told not to go home without the monitor. I also explained that I live out of state and I have to go back today for my own cardiology appointment. I am on the heart transplant list. I also explained that my father can I go back and forth to the office. Terri was very rude in had a smart attitude toward us. I started to ask her if she would be accountable if anything happened to him since he was not getting the monitor and what the Dr. ordered. No meaning to I talk with may hands and she stopped me very rudely and told me not to point my finger at her. My finger was not pointed but I was moving my hands in front of me. She was very unprofessional, very rude, very inappropriate and told us to schedule an appointment and left. She said she had to go downstairs to take care of something. She left. It was lunch time. She more than likely went to lunch. She needs to be reprimanded and I am also going to send a register letter of complaint in her HR file to document how she behaved and how inappropriate she was. She does not need to keep her job and the practice needs to get rid of the sour apple. She is totally horrible. Please do not dismiss this review