This is a horrible rental company that uses the reputation of the student union to lure students in. They have no care for students and will side with the landlord when the landlord mistreats people.
The properties are in terrible conditions, and I moved in during covid, so viewing it in person was not possible.
I had the room professionally cleaned and they are taking money from my deposit due to needing things like "dusting and light cleaning". The room was in much better condition than when I came in, where it was not even cleaned under the bed where large amounts of dust had gathered. The proof they have sent me of the "dirt" was from furniture that I called them in advance and said I would be leaving because they refused to offer containers to throw out our stuff. After telling me of this, they proceeded to dust it off and leave it in the room, and charge me for the dusting. I did not clean it because is saw no reason to clean something that should be thrown out anyways. It is ridiculous how they misinform you and take no accountability for this.
I complained about stalking in the property from the severely autistic boy living in the room next to me. I was told there was nothing that could be done about it, and next year they tried to throw me out because I reported stalking. When I said I would make a complaint to the council they let me stay, but next year the rent had increased from 360 to 420. They will punish you if you speak up about anything.
The property I lived in had dangerous toxic mould in it, which they knew, however, they tried to claim it was condensation mould. I got toxic mould syndrome and started having migraines and throwing up every single day. The vomiting was also caused by the anxiety from living at this property with staking and bullying. They cover up the fact that they allow students to live in illegal conditions. I attached the images I'm the review I did on google to show how horrible it is and that it is clearly not condensation mould. Whenever they were confronted with this, the landlord would just show up to paint over the mould.
The landlord refuses to fix things. I had a broken drawer that needed to be fixed. The land lord came to my room several times to measure the space for a new drawer, told me he had ordered one, because the other one I had was broken when I moved in. At one point he told me he had ordered a new one and I waited for another year to get it, but nothing happened. After I moved out they tried charge me for the broken drawer from my deposit. I was told that I had "followed the procedure wrong" because I had contacted the landlord and not them. This was before Cardiff student letting had taken over, and the landlord did not tell me I needed to go to Cardiff student letting. The drawer would also fall over and at one point I had glass on top of it when it fell over, which cut me in several places when the drawer landed on top of me. The land lord said he would come and attach the drawer to the wall to make it safe, which never happened.
I had a broken chair that was not fixed for 2 years. When it was finally replaced, he replaced it with another broken chair. Numerous other stuff was never fixed either.
The fridge would also smell weird when it was set to be very cold. When I moved out, I accidentally left some rotten food in the fridge, which they now claim has ruined the fridge. Alll of the fridges in the house are like this, so I just assumed they were supposed to be like this. Now they are trying to force me to pay for it out of the deposit.
They tried charging me 50£ for garbage disposal when the trash cans were full and a put some bags next to the bin when I moved out. They did not offer us any way of throwing away the garbage. I believe 7-8 other people moved out, and if they charged everyone 50£ that would in total be 350£-400£, which would be ridiculous to charge for removing some trash bags. I had contacted them about getting a container so I could throw away my furniture too, however I was told in a condescending way that "they would go bankrupt if they provided containers to all their properties". Maybe they could use the money they are scamming students out of from "disposing garbage".
The landlord would show up at the summer randomly and throw everyone's stuff out. Everything that was in the common area would be thrown out, even though there were people staying on for the next year. My stuff was thrown out several times and I had to call the landlord to get it back. However, he still had it after several days or a week (some of it was not stuff I used every day, so it took me some time to notice). No notification was sent to anyone that this would happen.
They seemed to have no control over who was living there or moving in. When I was moving out they sent me emails about new deposit I needed to pay for next year. read more
