I'd really like to thank the team of CardinalWay Mazda they spent four months trying to help me get my car fixed through an extended warranty and when that didn't work they came together to create a package where I could get a vehicle and get back on the road. I'd like a special shout out to Richard and Mike in maintenance, Freddy in sales, to Justus in finance, and especially to Jeremy Hough the general manager. Thank each and every one of you for working so hard to get me out of a real tight spot. read more

POOR EXPERIENCE... First let me say, its not hard to give a good experience when you're selling a vehicle. Doing something that makes you money isn't that difficult. It's the service you get after the sale that speaks to the caliber of professionalism and service a dealership offers. Our experience was poor to say the least! We purchased a CX-9 for what we thought was a good price. We were then told about the thousands of dollars of "Add-ons" we had to purchase in order to buy the car. The manager also advised us that apparently the vehicle had been "priced wrong" and that they were happy to honor the incorrect price (as if they legally had a choice) but that if we didn't want the "add-ons" we could move on. We decided to purchase anyway as it was still a decent price, however with certain conditions agreed upon by management. Not one condition we had agreed was meant without a fight. First the supposed "Add-ons" hadn't actually been installed, The car hadn't been detailed, the full tank of gas we were promised was less than a quarter tank and the squeaky brakes that were supposed to be addressed, were still squeaking up a storm. I could literally write a book on all the issues we had following this ordeal, the incredibly poor service, poor communication, etc. But will leave it at this. After all the promises were finally kept, the brakes were still squeaking. Two more trips to their service dept and the brakes were still squeaking. The general manager Jeremy has since stopped taking our calls, doesn't return our texts and has apparently written us off. I guess if your service dept can't fix squeaky brakes after 3 attempts, its f#ck off time! We will never again purchase a vehicle from CardinaleWay Mazda, which is too bad, because my wife and I have already become bored with the CX-9 and are looking for our next vehicle. read more

I've held back because it's obviously my fault for being in a position of necessity. Was up charged 2k for a necessary warranty, then another 2k fee and was assured it was the same warranty. Ended up $13k plus taxes and fees on one that should have been 9k plus taxes and fees. Please read over contracts and if you are in a position of necessity I would stay away from this location. read more

I am a Retired USAF Veteran and I know the meaning of "Great" customer service. Mr. Jeremy Hough (General Manager) and Mr. Walter McLemore (Expert Salesman) at CardinaleWay Mazda Peoria gave my wife and I just that with the purchase of her 2024 Mazda CX-90 3.3 Turbo S Premium Plus; "Exceptional" and "Outstanding" customer service. Mr. Walter was "Top notch" and has a passion for his skill; automobile selling expert. From step 1 to step 10 Mr. Walter took his time with helping my wife and I with her car purchase, answered all of our questions, and gave us an impeccable car buying experience; the service we received was "Exemplary". This purchase was for my wife, which was very important for my wife and I; "Happy Wife Happy Life". Mr. Jeremy and Mr. Walter made this a very "Pleasurable Experience" for my wife and I. Out of all the cars we purchased in our entire lives, Mr. Jeremy and Mr. Walter made this the easiest and smoothest transaction ever; "Bar none". This place is a "One Stop Shop", they have a great selection of cars and their prices are amazing; no need to look or shop anywhere else for a Mazda or pre-owned vehicle. We can't thank Mr. Jeremy and Mr. Walter enough for all of their guidance, knowledge, and wisdom in helping us make a great choice when choosing my wife's 2024 Mazda CX-90 3.3 Turbo S Premium Plus; "Extraordinary" service. Thank you very much Mr. Jeremy and Mr. Walter; "Much Gratitude". We also would like to thank Mr. Jerry Morris (Service Manager), Mr. Joe - Mr. German - Mr. Luis (The Detail Masters), and Mr. Chuy (The Tint Master) for their "Exceptional" and "Outstanding" customer service as well for making my wife's 2024 Mazda CX-90 3.3 Turbo S Premium Plus look glamorous. This dealership has great team work. As a Retired USAF Veteran I know great teamwork all comes from a great leader. I "Salute" Mr. Jeremy Hough, General Sales Manager for CardinaleWay Mazda Peoria. Sir, you produced a great team that gives customers the highest level of quality customer service. Thank you Mr. Jeremy Hough; "Greatly Appreciated". I will definitely recommend to my fellow Veterans the service I received from Mr. Jeremy Hough (General Manager), Mr. Walter McLemore (Expert Salesman), Mr. Jerry Morris, Mr. Joe, Mr. German, Mr. Luis, Mr. Chuy, and team from CardinaleWay Mazda Peoria located at 8424 W Bell Road, Peoria, AZ 85382. Sincerely, James H., Retired USAF read more

There are few times that I have an experience so dreadful that my adrenaline spikes and I need hours afterwards to recover from the interaction. Today was unfortunately one of those times. Firstly, I need to point out that the Service Department, and my interaction with Ed, was A+. My service experiences with CardinaleWay Mazda Peoria's service department have been the best I've ever had at a dealership. Today's experience, however, was with CardinaleWay Mazda's Sales department. It all started when I let service know that I was looking to sell my son's Mazda, which I brought into service. Before picking up the car from the oil change, someone from that department called me and offered me the price I wanted. I thought, hey, this will be easier than selling online to a private party. The sales person then went back to the sales managers's bullpen and took a very long time. I had to ask twice how long it was gong to take to do the necessary paperwork. Finally he came back, and asked me to sign papers to hand over ownership of the car to them, but here's the catch... it might take up to two weeks to get me a check. My wife was beside herself and had to leave after hearing that. I stayed thinking there must be something else that could be done. We talked some more and he assured me that the check would come soon. I signed over my car, and when I finished all the documents, I noticed none of them said I was owed the money from the dealership for the vehicle. There was only an odometer statement showing the agreed upon price. It was then that I protested. I told him that before handing over the title (even though I signed the power of attorney form), I needed a signed form from the dealership saying that they owed me the money until I was delivered a check. He didn't know what to do with this request. That's when it got weird. I got anxious because I signed the documents, but had no concrete assurance that I would be paid. I suggested a signed "WE OWE" from the dealer would suffice. The sales guy promptly typed one up and printed it out. I thought this would be okay. Then another person who was supposedly a manger came over and said that I couldn't have the WE OWE document. That's when I got very defensive and felt that they were trying to steal my vehicle. I restated that I had no assurance of payment. They told me it was simply a matter of trusting them. For me, trust is not something that is part of a business transaction at a car dealership. There are legal transactions and signed documents of obligations. When he wouldn't let me have the WE OWE document, I felt very insecure and just wanted the signed documents to tear up and the keys to my car back. They swiftly tossed all the documents into the 'shredder box' and would not give me my key. That's when I raised my voice and demanded my keys and the paperwork to be returned to me. They then threatened to have me escorted out of the building. I began to call the police, but then paused. They said the deal was dead. I wanted the paperwork, but then reduced my order to return my key. They said if I paid for the oil change I could have my key. I agreed and followed one of the managers to the service department (which closed a half hour earlier). We worked out the payment for the oil change and then it took them 20 minutes to get my car back to me. I really felt I was being toyed with at this point. I spoke with the Peoria Police Department about getting verification of the paperwork being shredded. The officer agreed that though they could try to take ownership via ADOT with my signed papers, he hoped they would follow through and shred the documents. He said to wait for a crime before I could report one. Unfortunately this was my only recourse at present. For the sales department, this is a customer relationship issue. If they are going to buy cars from the public for cash, but not give the money right away, there needs to be a document that legally states in the writing of the document that the money is owed. The whole horrible transaction could have been avoided if they had such a document. Instead, I had the worst car dealership experience of my life, and I've had plenty of them in my 50 years. Photo attached is the document they said was proof they had to pay. I highlighted the fine print showing the non-binding agreement. This document also poses Buyer, Seller, Purchaser, and Dealer in a very confusing manner. read more

All the people at CardinaleWay Mazda at Peoria that worked with me on my purchase of a new Mazda MX-5 Miata RF were outstanding! I can tell when people are being genuine and I can say that these people are genuine. The price was excellent and the service was also excellent. They are a volume dealer and I would say go to CardinaleWay Mazda at Peoria if you are in the market for a new Mazda. Don't get me started talking about my Miata RF!! I love the car. It has every conceivable feature that I wanted. read more

2 stars is for the good customer service and respect from the two sales guys. I bought a used Silverado with 30k miles. 5 months later transmission goes out and I'm advised by Chevy engine light codes were deleted and or stored away. Been paying my car payment without being able to enjoy my truck. Called to get this know and I was told " its part of being a truck owner". I should have kept my GMC. 95k miles and never had an issue. Luckily Chevrolet covers the transmission under warranty. Not sure if they sell broken cars and just hide problems or if they purposely do this. Not willing to work with me nor apologize about their transaction. Sad. read more

Iwould never buy anything from these people. They low balled my wife's trade. The manager forced her file a glass claim on her trade after they owned the trade on paper. They are your typical car dealer. Don't care about the customer only their commission. The sales person was ok. But the manager is a cheater. read more

This is scary to look at all these negative reviews with such a significant investment like a car. I saw a reasonable price online and immediately received a personalized video about the vehicle being available...but then I read all of these reviews about bait&switch, markups, pushy salespeople rude financing experiences & undisclosed required add-ons upon arrival. I don't know how they can continue operating if it's that bad here, but from Google to Yelp, Dealerater to Indeed I couldn't in good conscience respond t move forward. My rating is only because there was no wrong done to me. Please shop wisely with your money! read more

I had a great experience! Ask for Anthony! Anthony is terrific! He's patient, accommodating, and was a pleasure to work with! Love my new Mazda! read more

Had a brand new salesperson and we could have different options if he knew what was on the car. We had to back for someone to show us the whistles and bells. Sage rocked and set it all up for us. read more

I really like the Mazda product. My problem is that in calling the dealership to inquire on their fees, I learned they are charging $999.90 for Dealer Doc Fees, as well as any required electronic doc fees. This has gotten ridiculous... The Sales Representative stated the fee was competitive, and that they weren't charing mark-ups on the cars - AS IF THAT WAS DOING ME A FAVOR! Dealerships are getting out of control, and these "FEES" for documents I could do myself for free at the DMV is getting out of control, and needs to be regulated by the State. I couldn't buy any car from Cardinale, or any dealership with a $1000 DOC Fee - Gouging for sure! read more

Being honest in the service department, didn't call when promised and tried to charge for service Items that were just done.

Contacted the dealership about a used vehicle three days before coming to the dealership. Upon arrival Mike Favela was 25 minutes late to the appointment that was set and did not greet me or my father. The vehicle was extremely dirty and the battery was dead. Asking Mike if the vehicle could be ready for purchase today and the response was "probably not". Will never attempt to do business with this dealership ever again. Apparently they are not interested in actually selling cars. Thanks for nothing! read more

I'm not normally one to write reviews, but my husband and I's experience here today was the most unprofessional and mind boggling customer service experience I have ever had in my life and it had me walking away from my dream car. We had help from multiple very great and helpful people when we first arrived. Kevin the Sales Manager in particular was so kind, patient, and great at helping us through the process to get us a deal that worked for us while also answering all of my husband and I's questions. Jimmie was also great through the process. They have nothing to do with this one star. The main issue has to do with the "Finance Manager", Brandon Goldstein. We already were quite exhausted when it came time to close the deal and set up the financial aspect, we had our dog crated at home and at this point had been at the dealership for over 4 hours so we were very ready to get home and we communicated that to those helping us. Initially, there was some miscommunication on the down payment, and when we relayed our concerns Brandon said "You have to understand our "lingo" as car salesmen when we say down payment". Well, we aren't car salesmen so, of course we don't know what their "lingo" is, I thought that comment was unnecessary. So we got that issue ironed out, now it was time to finally close. Brandon then went to explain warranty coverage and gap insurance. After consideration, my husband decided we didn't want to add those at this time, which I agreed with. My husband politely said no, and Brandon pushed again, my husband then said no more sternly. Brandon then pushed more aggressively. My husband said no, again. He then added how we have said no and we really need to leave so let's get this done. I swear a switch flipped in Brandon and he got this extreme aggressive tone. He then yelled "YOUR NAMES NOT EVEN ON THIS" to my husband. The car was going in my name. I was so taken aback. How inappropriate is that to say to someone, this is my husband, even if his name isn't on the car.. this is a decision we came to together! He said no multiple times and Brandon kept pushing?? My husband, of course got defensive about that unprofessional comment and spoke up for himself, stating he was paying for it. Before we could even have time to speak more, Brandon told us to get out of the store. My husband asked to speak to the manager and Brandon said "I'm the one that runs this f*cking place!!" Now, looking at the website I see that's untrue. Our keys to our current car were with Kevin at the counter, so we went to retrieve those. Brandon made another nasty comment when my husband walked up there, gaslighting my husband in front of other employees trying to get them to tag along. Kevin apologized and politely asked if he closed out our sale himself, if we would move forward. Given the amount of hard work that was put in by Kevin and his team, we thought about saying yes. My husband said as long as Brandon did not get any money for this sale, we were open to it. Brandon said "Pfft, what money????" Insinuating our purchase was cheap and nothing to them. Brandon ruined that sale completely. Unfortunately, we were so taken aback at this point we decided to leave without buying. I didn't speak up at all during these confrontations, because not only was I shocked, but quite frankly I was scared at Brandon's extreme behavior change. I work in consultative sales, and there is a balance between being pushy but also listening to your clients wants and needs and finding a solution for them. This was far from that and so disappointing. It's concerning that they would even hire someone like him. Whatever you do, stay away from Brandon Goldstein and take your business elsewhere. read more

I wish I made it far enough in the car purchasing process to comment on the facility, service, or any other aspect with this dealer. I was only able to endure 5-6 minutes of a pretty rude sales manager on the phone. Perhaps I misunderstood a portion of the conversation. I can concede to that. However the tone of the manager was, at least as I interpreted it, rude. I asked the individual if that was how they regularly speak to prospective customers and she replied that she wasn't being rude, in her rude tone. I then asked if the call was being recorded and she said yes. I then said, "ok, wonderful, then May I speak with a manager", she replied that she was a sales manager. I was shocked, I plainly said that they have lost my business. This sales manager's response, "ok, that's fine." I understand, I may have been asking a question or making a statement that didn't make sense. I also understand that vehicles are selling quickly. However, is this place that successful that they can abandon fundamentals of sales..?. If any representative would like to review the call, I am fully willing to provide my information. Rant over, good luck prospective customers... read more

Great experience the other day at Mazda store with Sales person. Helped me with my questions and showed me the cars I was looking at. Highly recommend this dealership based on my experience. Nice people, had a cup of coffee, and enjoyed my time. And will be back for Service soon. read more

The entire experience was as it should be. Sergio, our salesperson, was friendly, professional, and went above and beyond, anticipating what we needed and making the entire experience congenial and stress free. Highly recommend! read more

The salesman was outstanding (Paul Ramos) but the rest of the dealership experience is horrible. We purchased a used vehicle July 2019. Financed 20% of it and the rest was paid in cash. Things went downhill after signing the paperwork and obtaining the vehicle. The management is like many businesses. They thank you for your business and offer loyalty but a week later they forget you were the customer. During the purchase, we were promised in writing some service work regarding touch-up bodywork and installing CarPlay. We were told once financing approved they would call. After a week and financing was approved, it was impossible to reach anyone. Even the sales guy preferred to text me rather than return my phone call. He said he would forward message but no one called. I sent an email direct to dealership. I received no response. I sent a letter to the general manager in California and that is when the ball finally started to roll. However, the management made excuses of why they couldn't reach me even after the fact. In the end, we got the service items resolved and 2 free oil changes. On 2/4/20, I used 1 of the oil change. I setup the appt online for 8a. I arrived 7:50a and was told it would take 60-75 minutes. There were 2 other parties in the waiting area (under the white tent due to remodeling). By 8:30, the other 2 customers had left. At 8:45a, I stood up and walked around and noticed my vehicle parked in the back lot. It wasn't until 9:10 that the service representative said my vehicle was ready. After I arrived home, I received an email from the dealership thanking me for scheduling my next oil change 4 months in advance. I did no such thing! I sent them an email back advising I was upset in them scheduling a future service visit without consulting with my schedule on my terms. I can't figure out if the employees at this dealership are either incompetent or just plain lazy. After I use the last free oil change visit, I will never do business with this outfit again. read more

I brought my 2021 Mazda CX-5 to get looked at since it was squeaking every time I backed up without pressing on the brakes. I figured it was either the rack-and-pinion or the ABS. The service member looked me like, "Oh.. YOU think??" I looked at him sternly because although am a woman. I at one time wanted to be a mechanic so I'm actually very mechanically inclined when it comes to vehicles. I told him, "Well I know it's not the brakes because it doesn't squeak when I hit the brakes." He continued to look at me like I had no idea what I was talking about. I definitely will happily drive my car elsewhere to get warranty work done, not be insulted just because I'm a girl. read more

I brought my Mazda in for its routine scheduled service. I was greeted by Steve, a service representative. He was very friendly, courteous and helpful. He explained the service work that was to performed on my car that morning. The estimated time for the service to be done was very reasonable and my car was returned to me serviced and washed. Thank you, Steve and the staff at Cardinale Mazda in Peoria. Excellent maintenance service experience and customer care. read more

Brought my Mazdaspeed 3 here to have an oil leak addressed. Worked with Ed to get my car in, and Angelica did the work on my car. They ended up resealed my timing cover. Upon getting my car back, I looked under the hood and discovered my exhaust manifold heat shield was missing bolts. They replaced those while I was there, and Angelica stated they were missing because my car was modified? What? The OEM heat shield and bolts? OK.. Later in the week, when doing my own work on the car, I discovered bolts and spacers that came with my aftermarket skid plate were missing. Brought the car back and Ed assured me they would get the parts back on the car.. The ones that ended up either in the trash or in a random bin of bolts. So I had to bring the car back yet again. The moment I pulled up this time, Angelica comes out to meet me explaining how everything was replaced on the car and nothing was actually missing, all before I even had a chance to say anything. They took the car back, didn't invite me to the back to see that the parts were actually found and installed as I requested, and brought the car back with 2 additional bolts installed, with a bunch of others still missing. I complained to Ed again about this, who didn't want to deal with me, and I was passed on to the service manager, Robert. I worked with Robert (and later Kim) who were very helpful with allowing me to order a replacement hardware kit from Corksport for my skid plate and a few OEM bits that were missing for my top mount intercooler, and I was reimbursed for those parts. So to the service department, good job resealing my timing cover and oil pan, and excellent job of keeping track of the hardware that came off my car during this repair, never to be seen again. As I've so been told, it's not uncommon for the service advisor to try to cover for the technicians incompetence, and that definitely seems to be the case here. Between Angelica's continual excuses for missing hardware and Ed's bad attitude and lack of concern for my issue, I would recommend you take your vehicle elsewhere for service. I RARELY take my vehicles to any mechanic as I do most of the work myself, but thank you Cardinale Mazda for reminding me that my distrust for stealerships isn't unfounded. I would like to point out that Robert and Kim were both extremely helpful, acknowledged the issue, and helped resolve it. Meanwhile, Ed and Angelica made excuses for everything. And if you are there to buy a car, ask for Sheridan. He is a genuine car enthusiast and an all around great guy to talk and work with if you're looking to buy a car. read more

lol they deleted the comment :) Shady ass dealership! You don't like it when someone calls your attitude out! Plus they had the they lady who treated me badly send an email to me. Playing the nice act. Her name is MIHUI KIM! She has a poor attitude and treated me poorly. AGAIN unprofessional staff! DONT GO! read more

CardinaleWay Mazda - Peoria - Oil Change Stations Near Me - Peoria, Arizona

Amazing customer service let me know the car was going to be ready by 1pm and was right on time

Josef D. was so helpful in our car buying process! Thank you for getting me into my new Tesla Model 3!!

Financed a 2021 Nissan Altima with them almost a year ago now, I put $6k down thinking it was going to the balance, I even asked the guy that helped me out and verified that my balance was going from $24k to 18k because of the $6k I put down, he assured me yes. Confused me by having me sign one contract first and then a second contract a few days later. Now looking at my balance noticed it is still $23k has only gone down a little under $1k, checked my paperwork and they charged me $4.7k for extended warranty. I have called them but they don't return my call. DO NOT TRUST THESE SCAMMERS. read more

The employees were friendly. They were helpful and offered answers to all our questions.

Terrible customer service. I was approached and hounded by them to sell them my truck. I already had another offer in hand, but because they were willing to come pick up the truck and match the price, I delayed my sale and went with them. After agreeing to a price and time for pickup, nobody showed up. When I finally got ahold of Carlos he told me he was sick and that it would need to be tomorrow. Then told me they can pick up the truck but can't get me a check until the next day. When I called to speak to whoever this persons boss was, they let me know it never works like that and they were wrong. This place can't even keep their story straight on their own commitments, I would never think about shopping here. read more

My father and I had a wonderful experience with CardinaleWay Mazda of Peoria. Seth, Javier, George, and Daniel in particular were excellent to work with, and worked diligently to get us into our Mazda! The dealership went above and beyond to find us a vehicle in the valley that matched our exact specifications and options, and even delivered the vehicle to our front door! Above all they were very transparent and candid about their pricing, and made a concerted effort to get us a great deal for our car. If you are in the car market, I would recommend CardinaleWay Peoria! read more

I wanted to follow up with the service department at the peoria AZ location. On 10/20 I purchased 4 new tires through you guys because I was due for it. My car DID NOT shake at all before bringing it in. I did decline the alignment at that time because I was spending almost one thousand dollars and was planning to come back to have it done later in the month. I did get told I received a balance with the new tires I purchased but when I got on the freeway and was going above 65 MPH my car began to excessively shake. After getting two different opinions, it was determined that my car was not balanced as I was told it was and what was included with the purchase of the tires. My husband and I both tried to reach out via phone and email multiple times (8 in total, 6 phone and 2 emails) and never got a response from the dealership or service department. Finally I got through yesterday and they told me to come in at 10 am for an appointment and I got a text reminder for 10 am. When my husband arrived they informed him the appointment was for noon. They then informed him that this was an alignment issue that I declined and made him pay for the alignment to be done. The car was in alignment before I purchased the tires and had them placed on the car because it did not shake. The associate then told my husband that they had not performed a road test (even though it was declared on the receipt that they did) and to "bring it back if it still shakes" IT DOES STILL SHAKE.  I understand that an alignment is necessary with new tires but it should not have changed the existing integrity of my vehicle. My husband then asked for a contact for the service manager and the service associate said he did not have one on him? I am completely unsatisfied with the lack of professionalism, customer service and care this dealership has shown a loyal customer (I have leased/owned 3 Mazdas from this dealership). I could have gone to discount tire for my tire purchase but I decided to stay loyal to the company read more

Bought a CX-9 here at Cardinale Way last weekend and the sale couldn't have been much easier! Great staff and extremely helpful and knowledgeable made shopping a breeze and definitely will shop them again...thanks Justus, Jeremy and the rest of the staff for a great buying experience! read more

I came in to get some stuff Warren teed out and have an oil and filter change. When I got back, not only was all the work done to perfection, but they also went above and beyond by bending my bumper back into place and looked so much better. I believe it was Reese who helped me out. read more

I came here in August because they were having a good deal for an oil change package and I like having dealerships look over my Mazda every few oil changes just to make sure everything is working right. I asked them to check on my AC because it would randomly cut out every so often. I explained that I didn't believe that it was the refrigerant because my roommate had tried to help me address the problem and had refilled my Freon some months prior. The mechanic (Lucio I believe) then asked if my roommate was a man or a woman, which I thought was an inappropriate (and sexist) question as I'm not sure what information he was hoping to glean from my answer. I told him my roommate was a woman and he then proceeded to quote me to either have them completely replace the Freon or do a diagnosis, both costs were about the same and I had a gut feeling it wasn't the Freon like he was assuming and asked to have the diagnostic done. When I got the call to pick up my car he explained that when his technician took my car out to test drive and see what the AC was doing, it cut out like I said in a way that made them think it was something to do with the AC controller (not the refrigerant). They didn't charge me for the diagnostic test since they didn't perform it but also didn't help me with what was wrong (not great when it's August in Arizona). They did tell me my engine and cabin air filters needed replacing and that was quoted at $120 but I just went to Oreilly's and bought the parts for $40 and did it myself in under 10 minutes. All in all wouldn't recommend for anything other than getting your recalls taken care of or if they're having a good deal on an oil change or something as they're pricey and I'm unsure if they're even equipped to handle mechanical issues because they never offered a fix in my case. read more

I made the deal over the phone for a used car that I found online. On 8/10/2023. The non negotiable add on s totaled an extra $2895.00. Add ons were to include "paint protection" for $1399, "window tint" for $399, Nitrogen in the tires for $199, "door cups and edge guard" for $199 and finally LoJack which is was told by Daniel the sales manager was on all of their cars because of theft. Negotiated the $2895 down to $400 as the tint wasn't done. Paid cash on 8/14/23 and 875$ to ship the car to California. Couldn't get timely responses or even an answer to my questions about shipping schedule, purchase paperwork and the maint work they did for weeks. Car showed up the morning of 8/18/23. Car did not have tint or door edge guards/cups. Received maint paperwork on 8/25/23 and just got the purchase paperwork yd on 8/29/23. Tried to set up the LoJack that I paid for and LoJack tells me that the hardware wasn't installed and I would have to schedule an appointment back at the dealership to get it installed. Called Arizona DOT to inquire about the title and registration on 8/28/23 and was informed that Cardindale Mazda hadn't submitted it yet!?? Spoke to the Title person and was assured that it would be submitted that day 8/28/23. I am very disappointed that I continue to need to follow up with them on items and issues that they should have taken care of. I wouldn't recommend this dealership as it seems that they weren't honest with me and continue to string me along and NOT follow up NOR follow through. I did not receive things I negotiated and paid for. I hope the owners and general manager understand the kind of customer service or lack of that is being provided. I wish I had read the yelp and BBB reviews of this business before buying the car. Matt read more

Cardinale has always been great for service on my Mazda. Friendly, competent and professional service!

Just wanted to give a huge shout out to my man Richard and Jeremey, made the car buying process the easiest i've ever had! Definitely will be coming back! Ask for Richard!! read more

Best experience I have had buying a new car. Salesperson, Richard was professional and friendly.

Recently, I was visiting my parents in Sun City West and booked an appointment to have my car battery tested. My service advisor Lucio Sanchez was terrific: smart, customer-oriented, and informative. He got my 2-year old car in and out in the minimum time and made sure my service was completed under warranty. My only suggestion is about safety during this pandemic: while Lucio was wearing a mask, not all the dealer employees were wearing them, and there were some customers sitting inside without a mask. Having lost two uncles to COVID recently, I urge the dealership to use stronger safety protocols in this regard. I highly recommend this dealer. read more

Price hiking vehicles while other dealers are not is a red flag. Wouldn't recommend this dealership. Because of the price gouging on the new CX50, I'm going out of state where they are not hiking up the price. read more

Our son was looking for a "new" car and we found the perfect car here through an online search. The car was exactly as represented. Christian, our salesperson, was extremely knowledgeable about the car's features and was so polite. Paul, the manager, came out to make sure everything was up to our satisfaction and to answer any questions that we might have. This was the best experience any of us have ever had purchasing a car. Oh and the Starbucks when we arrived for our appointment was icing on the cake!! read more