Great staff, easy to discuss computer problems with.read more

Horrible customer service. I went in on a Wednesday to see if they could fix the hinge on my…read morelaptop. Paul took a look and noted down which parts would be required to fix the problem. Said he would inquire about how much the parts would cost and get back to me the next day, and I could bring my laptop back in for the repair once the parts were in. I did not get a call back on Thursday, so I called him on Friday to inquire. He said they had not heard back from their suppliers, so would call me on Monday. Still nothing on Monday. Called back Tuesday, and was told someone would give me a call back. Tara called on Wednesday morning (one week after I went in) to say that she would look into the cost of the parts and call me later in the day. Guess what, no call back! Finally, I have called ByteGuys today. Apparently, a broken hinge is a common problem. They are going to pick up the laptop from my home, do the repair, and drop it back. Now THAT is customer service! Should have gone to them in the first place.

For anyone, like me, who's technical expertise extends about as far as switching a computer on and…read morehoping that it works, places such as these are essential. As Scarborough is still a bit of a rural backwater at the end of the road to nowwhere, if the few small, local PC businesses in town didnt trade, we'd have to go all the way to PC World and the like in York and Hull. On a couple of occasions over the last five years or so, Coywood has proved to be a lifesaver as people grow more and more reliant on their home computers. In addition to selling various kinds of peripherals, Coywood seel complete PC packages and will build a PC to order if required. They also sell reasonably priced refurbished laptops (usually Dell) which come with warranty as standard. Where they excell though, is when you have to turn to them for advice and help on technical matters. They'll take the time to talk you through whats wrong and how they'll fix it and show how to avoid it happening again. On the couple of occasions I've had to use them, they've been very competitively priced, and I;d happily use again without hesitation.

I ordered a power pack for my laptop and paid for next business day delivery. I received someone…read moreelse's order. Fare enough, mistakes happen. I called to notify them of the issue and ask for the correct item to be delivered. They said it would send it out again. As they hadn't met the next business day delivery I paid extra for I told them it was only fair they refund the express delivery fees and I was happy for them to pick up the wrong item. Their attitude from here was appalling. They said they would only refund the delivery fee once I had posted them the item out of my own pocket. I told them I don't go anywhere near a post office so it isn't possible without me taking multiple busses and wasting a lot of time and going way out of my way to get to one. Their response was 'well we wont refund the delivery fees until we get our item from you. Your fees are our security to get the item back. They said refused to pay for a courier to organize the collection of the wrong item they sent me. I was told other customers don't ask for refunds when they don't deliver the right items. When I said this was poor customer service they said I was just being argumentative and was unwilling to help them. They said they would get someone to call me back shortly. Of course this never happened. I called again that afternoon and then the following day before they guy said 'fine, you don't want to help us, I'll refund the extra delivery fees and I guess we'll just take the loss' then hung up. I'll have to see if they actually do refund the fees. I tried to be helpful by letting them know I received the wrong item and would have it ready for them if they would organize collection. I have never had a company tell me to mail their items back to them out of my own pocket because they made a mistake.