They called three times in one day on a.day I wasn't feeling well the following business day I…read morecalled back and they stated my name wasn't in the system. I later learn they transferred it to another company which I think is so UNPROFESSIONAL.

I was admitted to SHM at the end of January 2025 from UI Health. I was skeptical at first, but when…read moreI got settled in and my family deep cleaned, sanitized, and decorated my room, along with prayer, it felt like home. The Entire staff made my stay very pleasant and very welcoming. I was treated with respect, dignity, along with great professionalism and tender loving care. The atmosphere was warm and caring. My needs were meet in a timely manner when possible (they have a lot of residents who have greater medical issues that require more time). They also didn't forget to follow up with whatever request I had. The Administrative Team were compliant to my needs and assisted me to the best of their ability. The Social Service Dept was phenomenal.The Nurses and CNAs that service the Medicare section where I was were so outstanding. There wasn't a bad apple in the bunch. The DNP & the ADNP were wonderful and ensured that my stay was comfortable. Housekeeping and Maintenance were wonderful and the Doctors had great bedside manners. My overall personal opinion was that I didn't want to leave because of the Love that I was shown. The Restorative Manager and the three staff personnel that worked with me were awesome. The Dietary Food Dept provided very good customer service. If they had something available to replace what they were serving, they didn't mind exchanging it for me, and they did it with a smile. There are so many people that I personal would like to thank because of their kindness toward me, but I wouldn't want to miss anyone. They all did an exceptional job. From my experience, I would recommend this Nursing Rehab Facility. The South Holland Manor really rocks. *On a sidebar, they can improve on the meals selections...lol *Physical Therapy/Rehab needs improvement. I have suggestions for them which I will not comment on.

This place...absolutely the worst! I'd heard all the negative chatter but had no personal…read moreexperience until my boyfriends' Mom was admitted there! For starters, she fell causing head trauma yet no one felt the need to send her out for CT scan for possible bleed. The second incident involved a broken limb and head trauma again (with weeks of the first fall). Really! This place is absolutely the worst healthcare facility! The DON's leadership potentials - less just say...she has none! What's shocking...it sits in a community highly populated aging community yet no one thinks it important to wedge complaints or; does the State not care!! I have made complaints to the State in hopes the problem of caring for our elderly will be fixed. As one reviewer mentioned, I'm sure there are good individuals working there but; they are over shallowed by the bad ones! The social worker is a joke! Multiple messages went without a response!

I haven't personally spoken to the owner or really have no clear way to contact him/her. Not sure…read morehow long the agency has been open but there is room for improvement as it relates to their communication with their clients and families. It's hard getting in contact with someone . Homemakers are okay just need to improve on the running of the agency and ability to talk with office staff.

From the owner: Services for the Elderly, Disabled Individuals, Veterans and Children…read more

The only good thing I can say is that it didn't cost much. But honestly, you get what you pay for…read more The care felt rushed, impersonal, and more like a hustle than actual help. Wouldn't go back.

From the owner: N'tuitive Wellness Solutions offers a holistic and individualized approach to mental health care,…read morecombining conventional Western medicine with innovative, natural therapies. I emphasize empathy, empowerment, and collaboration, creating a supportive environment where patients feel truly heard and respected. My unique blend of professional expertise and personal life experiences allows me to connect deeply with clients and guide them toward transformative, long-lasting results.

I can't give enough thanks to companion care for taking care of my grandpa. They did an amazing…read morejob. The owner took the time to come out and meet my family and assess the situation. The caregivers were very friendly and worked well with my grandpa on a daily basis. This smaller family owned business is exceptional. Highly recommend to anyone looking for help for their loved ones!

When my father became ill so quickly I had to find help immediately. I called Companion Care and…read morethe owner Diana was out the same day to meet my father and review the home care needs. She was able to obtain staffing within a few days and created a 24 hour schedule for the month. The helpers were kind, attentive, and professional when dealing with my dad. They became like "one of the family" and all family and friends traveling from out of town were very impressed with the service they delivered. Diana also made it nice that the staff consisted of only 4 or 5 helpers so my dad was able to get familiar with them. This is a fantastic group of people and I could tell it was just not a job to them it was their passion.. Sherry-Highland

You could die while waiting for your DME from Alverno. As a nurse I am well aware of the absolute…read moreNEED for DME that ones doctor prescribes. I have been waiting for over a month. Each time I call I am given a different reason/excuse. Now today I was told I am not in their system. Last week they needed the order. My doctor sent the order again. Three weeks before that I was told the girl who does those went on vacation and she is backed up. My medical equipment was apparently delayed because someone took a vacation. Do not at all, if you can avoid it, use this company. They do not care, they are unprofessional. You and your health deserve better. If I could give them a negative number I would. Debbie and Brianna were particularly rude.