The customer service leaves a great deal to be desired. I was there for almost 2 hours (I've had windshields replaced before in much less time). The crowning glory to the poor customer service came when I was told by an agent at the desk that they were not putting my registration sticker back on my windshield because I'm not a "German citizen". I'd like to know when this company became an agent of the government. The governmental agency that gave me my registration had no problems with my foreign status. They essentially made it illegal to drive my car in Germany until I can go to the same agency that provided my registration and obtain a replacement sticker. I don't have time for this kind of crap. To make matters worse, this company was referred to me by my German insurance company. The upshot, if you are an American or other foreign citizen, do not take your car to this establishment to have the windshield replaced. read more