Bought a part online- crack in the part - they refused to exchange or refund. Will not be using…read morethis parts dept again.

There is NOT a LOW enough rating for this dealership. If you want to WASTE your money and get lied…read moreto, this is the place for you. I started off looking at a used Ford F-350 on 10/28/2025 that I scheduled to view. I got to test drive the truck. Looking at the numbers on paper, I decided it was more than what I wanted to spend at that time. Told my sales person no. (620-203-3974) Then I get a call from the general sales manager(620-203-3693) (it gets better), I told him that I do not want to spend the money. He would not take no for an answer and kept pushing that I needed to buy it. (I was already on road heading home) The following week, 11/3/2025, I called the same sales person(620-203-3974) that I was in contact with and met in person. I would like to proceed to purchase the Ford F-350 electronically. I wasn't able to make a multi hour drive back to Garden City to buy in person. First off, they needed a deposit of 1,000 dollars before papers could be generated. The deposit was made with a credit card. Come to find out, there was a 30 dollar extra fee that was NOT DISCLOSED for using a credit card. Keeps going down hill from this point. Many calls later to keep as short as possible got in an argument with the General sales manager(620-203-3693). Told him I was not going to do business with him. After a few days on 11/10/25, I received a call from my sales person(620-203-3974). What went wrong with the deal. The three biggest were 1. The General sales manager attitude, 2. The UNDISCLOSED interest rate I was going to have when they originally said "good rate". 3. The undisclosed 30 dollar credit card fee. Before finishing the call, she said I would receive my 1,000 deposit back. So, I waited until 12/15/2025 to ask why I did not get my deposit back. I contacted my sales person(620-203-3974) to ask this question. She said it would come back in the form of a check. 12/23/2025 comes around, I am tired of waiting. I called the General sales manager (620-203-3693) to ask if a check had been sent. The general sales manager(620-203-3693) starts to say the deposit would go back on the credit card. He got VERY rude on the phone with me telling me this. I have waited over 2 months to get my money back and still have NOT GOT IT BACK (no sign of the original deposit or fee). I have called the General Manager(620-203-2219) and left a voice mail to call me back on 12/23/2025 and the same sales person I have been in contact with before. Haven't got a call back from either one at all. I have been lied to many times, but the general sales manager will deny that I have been lied to. I cannot type enough details to tell what kind of dishonest business tactics that Legacy Auto Center of Garden City is. I did not list the peoples' names, just their phone numbers off the company website.

Even though I do not live in Garden City I have my Honda serviced there, in large part, due to the…read moreprofessionalism and thoroughness of Carrie D. She ensures that my questions are answered and I get the needed service.

Great job crew & especially Jeff Gomez for making this a positive buying experience. Just purchased…read morea new Honda Pilot and their inventory pricing put to bed the notion that you need to travel to Wichita (or other metro area for a deal). Jeff went out of his way helping us and his care, concern, knowledge & experience were evident throughout. If you're looking for a new vehicle I would say give them a chance first.

Tried to schedule a oil change. This place is horrible employees have no clue or don't care. That's…read morewhy we went elsewhere to buy a new car. Tried to buy a car their they acted like they could care less. Good job guys, you probably run more customer's off than you help.

Very knowledgeable and was able to work with us to give us a great deal on a truck. Nice guy and…read moremade us feel comfortable. Ask for Luis.

Called. Told them we were traveling through and needed to have a quick reading of codes. That's it…read more They said they had no time. Thanks for nothing! We will find a Ford dealership that will at least tell us the minimal info we need.

I bought a used truck form Sales Amanis Jeff Thatcher. Jeff answered all my questions and was…read morehonest about any and all flaws in the truck so when I drove out form Denver there were no surprises. I would defiantly recommend buying a Vehical form Burtis especially if this kind of honestly is what is expected of all there employees

2010 Kia Optima LX Indications: My vehicle had a loud,…read morebroken muffler sound. Carbon monoxide fumes entered the cabin. Slight loss of pickup, or torque, and increase in gas usage. I came into Lewis about a week or two ago to get a diagnostic on my car. Service and Part director, Jordan Johnston, ordered a diagnostic done on my vehicle by Henry, the mechanic. Diagnosis: Exhaust manifold needs replaced. Jordan ordered the part, including gaskets. This past Monday, I take my car in to get fixed. Turns out there was a crack in the catalytic converter. Henry skillfully broke off the very rusted gaskets, welded the catalytic converter and installed new gaskets. Lo' and behold, under Jordan's supervision, Henry saved me about $200 on parts, minus the gaskets, and all I had to pay for was mainly labor costs and fees. And he finished in such a TIMELY manner. Thank you Henry for saving me money and time, and Jordan for exceeding expectations on customer service. I don't trust mechanics very easily at all. Jordan made me feel like I could trust him. So thank you. I look forward to bringing more business to Jordan Johnston at Lewis Chevrolet Cadillac.

I had a terrible experience buying from this dealership. When I bought my car they only had one key…read morefor me and I asked for a spare. I was told they had the spare but it was at another location. That was a lie. After more than a month I had to contact them about the spare I was promised and was told I'd have to pay to have a new one made. Luckily, the incompetent employees messed up on my paperwork and needed my signature on something, which I refused to give until they honored what they said and got me my key. It never should have gotten to that point. Also the tires on the car I bought were all bald and needed to be replaced, at my cost, within a few months of purchase. I suggest going to literally any other dealership in the area over this place.

Had a pickup taken in to get an alignment after an accident, and was told that I needed new ball…read morejoints before an alignment could be done. Also tried to get rear axle looked at and they "looked" at it, but never got paperwork for it; instead they said it was "good to go." Went to try to get paperwork and instead they wanted to throw the pickup in their machine and I allowed them to. That's when they showed me paperwork and that's when they showed me that something was completely wrong. Wouldn't trust them with my life.