Since having my father treated by Dr. Carl, I too had skin cancer and had to be seen. I spent all of 2017 in and out of his office for 4 surgeries. Each time. whether I was seeing him or PA Lillian, I was met with friendly, enthusiastic and helpful hands. From Fan and Ray at the front desk to Marlene and Jessica assisting him, I've never had a bad experience yet. Dr. Carl works with your insurance to make sure that you are getting the most for your money as well. On two different occasions he was aware that my insurance would be changing and worked me into his tight schedule to make sure that I was taken care of before insurance was terminated. I cannot say enough about Dr. Carl and his staff. His first priority was always to rid me of the cancer, and 2nd to make sure I wasn't left with an unsightly scar. I will forever be grateful to them for the care I received. I also have no idea what the other Yelp'ers refer to with the waiting times. I've had over 20 appointments with this office over the past 2 years- I've never waited more than 10 minutes. If waiting is an issue for you, I would take the 1st appt of the day. read more

I really like this doctor he is very detailed explaining things to do. He also showed he cares that i didnt see to other doctors. read more

Carl J Chang, MD - Lobby of his office - Dermatologists Near Me - Arcadia, California

Dr. Carl Chang is the kindest, most patient and respectful doctor I have ever seen. I just had my first appointment with him and I am so touched by his professionalism and enthusiasm. I believe he truly loves what he does and cares for his clients. He will explain as thoroughly as possible everything he can about a given condition, how to treat it and answer any questions you have, all the while he makes you feel completely at ease. I give my highest recommendation of Dr. Carl! read more

Hope you don't ever need a follow up visit. I had a small simple procedure done. I was told it should heel in a matter of days. I was encouraged to call if I had any issues. Fast forward two weeks later, I am still experiencing discomfort and pain. I call to schedule a follow up. The earliest appointment is 12 weeks later. I ask if I can get squeezed in because of the pain and frankly because they did not finish the service I paid them to do. I'm as told no. I asked if they can refer me to another doctor or clinic I was told no. I asked if I can be placed on a cancellation list. I was told no. I asked for the doctor to call me for some sort of guidance, referral or pain management, that seemed to be an ask too much for Nelson the front desk representative. I was told I can expect a fall in 3 days. And if I don't get a call I can always try them again next week. Needless to say. I will not going back or referring anyone here. read more

Horrible experience and patient care, the receptionists are very rude and the doctors are too busy to noticed if a patient is in pain or not to even exam if it conflicts with their hectic schedule even if you have an appointment and they are right there. If you are late at all, consider your appointment cancel, this place is not at all kind. Definitely not ever returning. read more

Your receptionist is TERRIBLE (via phone conversation). She has ZERO diplomacy and a demeaning tone when asking about insurance coverage. I was referred to your practice and was immediately turned off because of her demands. Her phone mannerism was so crude that I couldn't believe she was the first person I would be in contact with, should I visit your office. I understand the need to gather insurance information, however, her approach suggest that it's all about the money and therefore, you are insignificant unless she was able to auscultate the favored insurance information. It's a shame as Dr. Carl Chang was the person I was trying to make an appointment with. My general practitioner said he has great rapport with his patients. Additionally, based on previous reviews, Dr. Carl Chang seems to provide the attentive care that we would all expect when there are cause for interactions with any doctor. read more

Dr. Chang's front office staff is incompetent and unknowledgeable when it comes to administrative work. They do not know when they are supposed to apply for insurance referrals and cannot keep track of patient files, not that they mind because they continue to pad up their checkbooks with my useless repeated visits to see the doctor for less than a minute. read more

The front desk staffs are rude, unfriendly, and not professional. Very bad service. I think the doctor needs to talk to them and teach them how to be nice and respectful to patients. read more

I never been to this place and the receptionist gave me a horrible impression of the business..I am new to the area and need a skin ointment refill prescription. She didn't let me finish telling her why I called, asked for my full name & D. O. B..then figured out I wasn't a regular patient. Then said the doctor isn't available to be seen til April 1st..and her English wasn't clear.. Wth?? read more

Dr. Carl Chang is such a nice guy. Definitely should go see him if you need a dermatologist. He knows his stuff too.

Unbelievable bad customer service. About three months ago I moved to Arcadia and on my way home from work I would pass this location every day. So two days ago I made an appointment to see doctor Chang. Arriving on the day of the appointment I was 10 min early. After filling out the paperwork my mouth was really dry and thirsty due to a recent dental surgery so I asked the front desk for some water since they don't have it prepared for the patients at the lobby. 40mins has passed my name was called by doctor's assistant May. Once we entered the room I asked her nicely if she could get me some water, immediately she pointed the chair and told me to sit down with the rudest condescending tone. I was confused at first in my mind I thought she might be having a bad day. I was there for the doctor, not the service so I sat down started talking to her about my skin problems. 5-8mins has passed my mouth started to hurt really bad so I asked for water again. I was not surprised that she refused to get water for me and said: "you should have brought your own water". I was so angry that I stormed out of the room and found my way out the door. One word UNBELIEVABLE! If they valued their patients this would not have happened, please do not let this happen to you! read more

Dr. Carl is one of the best dermatologists I've been to. I recently went to him regarding a skin problem I've had for couple of weeks and he cured me! He spent a lot of time with me, explaining the possible causes and how I could best treat it. I would definitely recommend to anyone who wants a friendly, nice, patient doctor. Very easy to talk to. read more

I had a nodule on my elbow and decided to go see Dr. Carl Chang because of his good reviews here on Yelp. He removed my nodule which was as big as a raspberry with a teeny tiny incision because he didn't want to leave me with a big ugly scar. My most concern was actually to get rid of the lump safely instead of the scar. But Dr. Chang not only pulled out my nodule safely but also left me with a beautiful scar. Thank you Dr. Chang! read more

I just recently had a fantastic visit with Dr. Chang and was so impressed that I wanted to leave some positive feedback online. Now I have consulted other specialists in the past but what impressed me the most about Dr. Chang is that I was not queued up in the waiting room ten patients deep, nor did he make me feel like my particular derm issue was an insignificant case in his day. He was very attentive and did not have his face buried in his charts (lots of eye contact). The traits that I liked most about this dermatologist is that I did not feel rushed, he took the time to thoroughly explain my skin condition and he patiently explained a variety of treatment options available to me. Office: 5/5 (The building is a large dutch looking edifice with plenty of parking spaces around back. Inside it appears like there are a number of examination rooms but they are really spread out (meaning examination rooms are not crammed next to each other in a long white corridor) Furthermore, the decor is not like the stuffy, anxiety promoting offices at most of my other doctor offices.) Office Staff: 5/5 ( Warm and friendly. Welcomed me upon entry and helped me fill out paperwork. Nurse who assisted Dr. Chang was also nice.) read more

What can I say ... Unpleasant visit. Rude front desk. High price with super long waiting time.

The office staff needs some work on how to be more pleasant and nicer. Dr.Carl Chang is very nice and his Father Dr.Dong Chang is just a nice and funny. I'v been there twice and I'm happy with the service. read more

THE 4 STARS ARE FOR DR. CARL CHANGE ONLY, NOT FOR MY EXPERIENCE WITH THE FRONT OFFICE AND RECEPTIONISTS. Dr. Chang was professional and polite, however Dr. Chang's front office staff were unprofessional and unreasonable when it came to scheduling and treating patience. Whether they do not know their job or they don't care how to deal with patients. First, I had to wait more than 2 months to get my first appointment although the follow up appointments were quicker. Whenever I got there, I had to wait 30 to 45 minutes to see the doctor. Today, I was 30 minutes late for my appointment, and the receptionist told me that they won't let me see the doctor. I explained the receptionist and front office manager that it was due to the accident and traffic and I could wait now for whenever the doctor would be available later of the day. Without even looking at the schedule, they kept on telling me, "No you had to make another appointment to reschedule in order to see the doctor." I asked them if it was their office policy. They said it depended on circumstances. They did not explain what circumstances would be. I told them I had to wait 30 to 45 minutes to see the doctor even when I arrived on time for my schedule. Because of an unavoidable circumstance, I was late for today. She kept cutting me off during our conversation and finally I just gave up read more

Dr Carl Chang is a gem. I am so happy that I drove all the way form LA to Arcadia to see him. He is so energetic and he spent a good amount of time listening to my concern and he asked many questions to get to the root cause of my skin problem. I met him in December and now my skin is clear and I just cannot thank him enough. I highly recommend Dr Carl Chang and I would go back in case of future issues. read more

Despite excellent care, I rate Dr. Chang's service at only a 3 because of the high cost. Even though insurance may pay most or all of it, we all end up paying more in the form of higher premiums when we are charged "as much as the traffic will bear." (Removal of a wart by a few squirts of liquid nitrogen is not worth $200, even if the insurance company will allow it.) From now on I will ask about costs before any procedure is done. read more

Dr Carl Chang is kind and caring and funny. He is also honest. He will tell you if something is a waste of money. He will also tell you if you ask for something that he doesn't think is a good idea or if he doesn't think he can provide the best results. He has treated me for various conditions and removed several skin growths and has always provided good results. It's always a pleasure to see him. read more

I have been to Dr. Chang's twice now. I came to him because he was local and easy to get to. At the first meeting I was pleased to find him personable, open to questions, and very attentive. Dr. Chang struck me as very knowledgeable, hands-on, and capable. He explained what my prognosis was, what it meant, and what the proper treatment would be. My concerns were immediately put at ease. At the followup visit, I was pleased to show improvement with his treatment. I now have a dermatologist that I feel I can thoroughly trust, and have no plans to go elsewhere! He really cares for his patients. And he's just around the corner!!! read more

Thank you Dr.Chang for always being INCREDIBLE and completely thorough. These are just two of the reasons my entire family comes to you. You are simply the best! read more

I've always hated going to the doctors for any reason. But, Dr. Carl is very knowledgeable and very friendly. He doesn't seem rushed and always take the time to really explain every step of the way. Dr. Carl seems to enjoy what is doing and seems to have concern for his patients. read more

Dr. Chang takes the time to answer your questions and seems to genuinely care about his patients. Highly recommend

Dr. Carl Chang is as good as they come; I would honestly give 10 stars if Yelp would allow it. Not only is he knowledgeable, but he's super thorough, polite, and kind. We took our baby to see Dr. Chang after seeing four pediatricians and another dermatologist for a skin infection that just would not resolve itself. While other doctors scratched their heads and commented that our son's condition was "most unusual," Dr. Chang was able to come up with a diagnosis and a course of treatment right away. What makes Dr. Chang truly special is the combination of professionalism and warmth. Never did I feel rushed at these visits and he always recommended the least intrusive or least harmful course of treatment. Simply put, Dr. Chang is the best! read more

Met with Dr Chang today, and just as the reviews indicate....he does not rush you through your appointment....explains everything very clearly, and gives you plenty of time to answer questions. I'm don't have insurance right now...and he was sensitive to costs...gave me some free samples...nice. I was very pleased with him, and he's funny too. read more

I went to Dr. Carl Chang after having a horrible experience with another dermatologist. Dr Chang was so pleasant, answered all my questions and totally put me at ease. He took the time to look at everything that I wanted him too and even looked at other areas of my skin just to make sure everything was OK. He did not seem to judge me, even though I am an old bat that has spent way too much time in the sun. He explained what to do with the creams,(he even gave me one of them), and told me what to expect on my follow-up visit. He thanked me for being early to my appointment!! I have already recommended him to a couple of my co-workers. The office is clean too, and the office staff professional and nice. read more

I want to thank Dr. Carl for all his great work and making painful treatment for my son not so painful and every visit very pleasant. I think Dr. Carl is a miracle doctor. I personally have never met such genuine doctor in USA. I would recommend Dr. Carl to anyone in the world. Thank you thank you thank you. read more

I've seen Dr. Chang three times now for various skin problems. Dr. Chang impressed me from the first time I met him. He came in the examination room with his hand out saying, "HI! I'm Carl Chang!" He's energetic with an up attitude and very knowledgeable about the problems I had. I didn't know if they might be cancerous or not. He checked each area out, told me what it was called and what the treatment might be. He made sure I understood everything. Turned out nothing was dangerous but he did freeze off two areas on my forehead. He told me ahead of time it would hurt a bit but was the best way to go over any ointments that would take weeks to work.(It stung a bit but not as bad as I thought). In four days the two marks on my forehead just dropped off leaving a slight pink spot. Three days after that you can barely see anything. I also like the fact that he wants to make sure you have no more questions when you leave and all concerns are alleviated. Dr Chang is one of the best doctors I've seen of any kind and I'll certainly go back again as will my wife. read more