Terrible service. FOOD IS NOT FRESH. Cashier doesn't know what $1-$0.65 is, had to take out her phone calculator in order to do math... why are you a cashier then? My food tasted TERRIBLE. The hamburger I got was VERY messy....... they weren't even busy but the burger looked like they rushed to make it. I took one bite & of course the buns fell apart immediately. Wasn't warm either, just a cold burger. Look at photos. Won't be coming back!! read more

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This is a pretty solid Carl's Jr. The few times I have been here it has always been a clean store. The food comes out Fast toobut thsi may be due to the fact that their have not been very many patrons in front of me. Go for the 6 dollar avocado burger. Yum. read more

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I'm a big fan of Carl's Jr. I love the flame broiled hamburgers and real chicken breast sandwiches. I'm glad this location finally opened. I work in construction and the only other option near by was a Wendy's. Just remember to be alert!! This location was only open a month ago and has already been robbed during business hours. read more

I have no idea why I am writing this review for Carl's Jr, but I guess I just realized that I really need to start yelping more so here is the first addition to my New Years Resolution to yelp more often: This particular Carl's Jr is one of those Carl's Jr/ Green Burrito hybrids. I must admit- both sides of the menu looked pretty tasty. I hadn't eaten yet today when I got there, but I also hadn't eaten at a CJ's in quite a while so it took some finesse to finally make a decision. Burrito or burger??? So many choices!!! I wound up going with the Chicken BBQ burger meal, medium, with criss-cut fries. The meal was complimented by a rather large medium raspberry iced tea. After ordering, I proceeded to the restroom to wash my hands, on my way there, I scoped out what we were working with. The inside was beautiful. Nice flat screens were strategically placed in eye's view showcasing delicious-looking food. The seating area was clean, which is always a good sign. Even the restrooms were well kept. I'd say overall the food was more along the lines of a 4-star rating. Very fresh produce, the criss-cut fries were fried perfectly, not too soggy, not too crispy, but in the words of Goldilocks, they were "juuuuust right." I even threw one of those badboys in my burger and wondered, "does anyone make a potato burger? This is really yummy!" The only bad aspect of this restaurant was the customer service. Two younger employees were working at the front while I was overlooking the menu and deciding. One male, one female. One white, one black. Not saying it matters, but if you go there and you get bad service you'll know who I'm talking about. Neither were friendly, nor looked like they wanted to be there. Not saying I blame them, but I never want to be at work and I don't look like that. I'm not even in customer service anymore. There was a Hispanic woman who was a little bit older, she was pretty friendly. The white guy was the one who dropped off the food at the table, he asked the person I was with, "can I get you anything else?" "Yeah. BBQ sauce please." He never came back. I understand it's a fast food chain and not a restaurant, but even for fast food, CJ's is a bit expensive. I've worked in restaurants and in retail for just shy of a decade, so I know customer service. All I'm saying is, if you don't want to do extra work (i.e. grab some BBQ sauce), don't ask. P.S. I would have left them a tip regardless of how much service they provided me for the sole reason that I think it's a nice gesture, it's always appreciated, and I know how it is to work in the industry... had the service not sucked. read more

I thought I'd give this location another shot because it's super convenient to me. Also, that pop tart ice cream sandwich rocks my world. The fries were gross and tasted like dirty fry oil. My chicken sandwich was dry and their ranch comes in a little tub not prepackaged and tastes yucky. Just to ruin my night, my beloved ice cream sandwiches taste like they were in the deep freezer with some burgers... And they don't come in air right sealed packaging. *gross* read more

I know it's bad to eat here...but saw burger on TV last night and fig eh...why not...didn't want rabbit food again today. Will make it up at the gym tonight and with a healthy dinner. Spot is kewl...right down from work and good service. Always clean cuz I swear..almost everytime a customer or two leave they clean the entire place. Wiping down tables and chairs, collecting trays, etcetera. Always greeted by a nice staff person with a smile and they are very considerate when bringing ur food. Thanks employees for always being happy. Definitely brings a smile to my face. Food is always good and hot. I usually like #2 if and when come but thought would try the new Philly burger. Here's to good eating... read more

It's been a long time since we've been to a Carl's Jr and it'll be longer before we go back. Restaurant was very clean and neat but we couldn't finish our burgers. We ordered some type of burger with bbq sauce, onion ring and bacon. It was awful and we did not finish fearing we would be sick. Not hot, overdone with bbq sauce, cold onion rings and raw bacon that must have been sitting around. Never again read more

I went back the same day to get my breakfast burrito fix. I ordered the steak and egg burrito with no pico sauce. Went back to work and BAM it was loaded with tomatoes and onions. GROSS !!! I drove back and went inside to change it and I watched the lady in back make it after being told specifically no tomatoes or onions and what did she do...loaded it up again. The nice girl at the counter couldn't believe the woman had done it again and went back and made one for me herself the way that I'd asked for it. I will not be back. read more

Avoid this place , workers in back talking smack about customers , long waits and people handling frozen meat products without gloves in the morning when filling the prep station for the day. read more

I went here on a Saturday night with several friends. Most of us got our food quickly, and it was hot and pretty standard for a Carl's Jr. The only disappointment was paying $3+ for chili cheese fries and receiving a box with fries, melted cheese, and what can only be described as a nugget of meat. We brought the meat nugget to one of the cashier's attention, and he had it remade. The second time, we got a couple clumps of chili and some unmelted shredded cheese on top of some fries. And to boot, the chili kinda sucked. If that's the best you have to offer, Carl's Jr, you're gonna have to remove the chili cheese fries option, or suffer the wrath of chili cheese snobs like me. read more

For some reasons unknown to me, this restaurant routinely burns its biscuits on a regular basis. I have been to various Carl's Jrs and have never experienced burnt biscuits before. A timer is desperately needed to monitor the time. read more

9:30 on a Tuesday morning and this motherfucker is closed. Great service asshole! This was a visit back in January of 2013. read more

My famous star burger (drive thru order) was cold to the touch! I will go to the one on Railroad next time! Very discouraging.

Wife ordered a Famous star with cheese and extra pickles....I guess that means don't include hamburger meat on your $8 burger.

Standard guilty but tasty Carl's Jr., I love it here but I hate myself for it. Get the double western bacon cheeseburger and you'll know what I'm talking about. read more

When i ask for no onions and i get onions every time i'm going to write a bad review. I speak clearly. And they say okay. This is why i feel fast food workers should not get paid more then minimum wage. How hard is it to NOT put onions on my order. High school kids can do this job freaking high off whatever why cant adults do it sober. Can the people in the back not read the screen (can they read at all) Can the person working the drive through mic get off of facebook and actually put What i ask for down correctly? How hard is it to follow one basic instruction? read more

My first time coming here and I had the best customer service ever! The girl that was working the drive thru this morning was very friendly, bubbly and gave up everything we needed. She made my morning! read more

Hard to understand the mexiacn lady on the drive through speaker. She need to work on her English .

closing before business hours & rude workers at window. shame on you Carl's Jr.!!!! Teach your guys to stay until 11pm if your hours are open until 11pm. Not tell your customers you turned off the stove because you have to be out at 11pm. Wasted my entire lunch driving to you guys to be turned down. Disappointed. read more

Working in customer service, I know first hand what putting up with arrogant/disrespectful people feels like but this place actually tops them all. By far the worst place do to customer service. Drive thru cashier clearly hates her job. Can't seem to distinguish a customer from her "homegirls" dialect. People like this overshadow hard working people really wanting that $15 minimum. read more

My husband went through the drive through the other day and ordered one medium fries and one large fries. He gets home and we only have one order of the fries. Granted we live in Pleasanton and its not far from Livermore but the last thing we want to do is drive all the way back for that order of fries. Next time get the order right! We are not going to this location again. read more

Good food and friendly service. Way better than jack in the box. I had the santa fe grilled chicken which was great. Family all liked theirs too. read more

portabello mushroom $6 burger puts all other fast food burgers to shame. carls jr is a welcome addition to the area, otherwise you're at the mercy of incompetent employees at the wendy's on the other side of the freeway. read more

I have to update My review for this place there service has slacked off alil bit the food is still good, but its not as delicious as it was when it first opened, still way better than the wendys on the other side of the freeway. . read more

Stopped here for a quick breakfast. It's right off the freeway so convenient for a quick stop. Staff is friendly even though my order got mixed up. They fixed it right away. Prefer this place for their burgers (western bacon cheeseburger) over breakfast though. And love the option of the Green Burrito side! read more

7am, I'm the only one in the drive through and no customers in side. They still could get my order wrong. Thank you for the loaded burrito with nothing but eggs and gravy... nasty :( read more

Many thanks to Karen for her kindness and knowledge of the ingredients available! As a gluten free vegetarian, it was a great surprise to enjoy a fresh and delicious dinner from Carls Jr tonight :-) read more

I went into Carl's Jr today and there was a huge line of people not keeping their receipts and complaining about everything possible to the two workers behind the counter. They handled the situation amazingly trying to keep everyone happy. They were able to take care of the stupid customers and get me in and out as fast as possible. Shout out to Caleb, Samantha, Reyna, and Adrianna... They are amazing and deserve an award for great customer service and great food read more

Okay, first of all I understand that this is just Carl's Jr.- so you know this place was BAD bad if I'm taking the time to leave a review. Let's start with the drinks. I was charged $1 each for two waters that I got in soda cups. Since when does Carl's Jr. Charge $1 for water? Annoying, but if that's the rule then that's the rule. But let's talk about the sauce. I got two burgers for two people, with a side of fries for each. I asked for 4 honey mustards, which I think is extremely fair. I was given 2. I had barely grabbed the bag when the worker shut the window, so I stayed there until he opened it again, and then I asked for the additional two. In response this man really does a long sigh, rolls his eyes, shakes his head slowly, before saying "ugh you can't just keep asking for more sauce" before grabbing two more and dumping them in my hand way too hard. I really can't make this up. Like relax sir this is Carl's Jr. ‍ read more

We came here to fulfill my craving since I'm pregnant and HAD to have a western bacon cheeseburger... But the credit card machine was down so they were only taking cash. We were in a hurry to get to a wedding so we didn't have time to go anywhere else so we scrounged $8, but didn't have enough for two meals so we had to settle with the value menu and a western bacon cheeseburger sandwich only! Probably best since fast food is bad for us anyways.... But then it took another 5 minutes at the window to actually get the food! The managers was talking to the window man and they looked scrambled... But it just sucked! They could have offered a coupon or something at least so we could have gotten something better! read more