They didn't honor their quote for my vehicle sale to them even after their agent inspected my vehicle. I was relying on the sale so I could use the cash towards a new car. I will never go back to Carmin... read more

Horrific, Incompetent, and Invasive -- Never Again, CarMax We are not new to online car buying. We have completed 10 successful transactions with Carvana, so we came into this process informed, realistic, and patient. Unfortunately, buying a vehicle through CarMax was an absolute nightmare from start to finish. We only considered CarMax because they had a vehicle that met our criteria. The process appeared straightforward--until it wasn't. Unlike Carvana, which delivers to your home, CarMax delivers to a hub. For us, that hub was Rogers, Arkansas. The vehicle was initially located in Illinois. Through the app, we watched the car leave Illinois, arrive in St. Louis... and then mysteriously end up in Oklahoma City, where it sat. And sat. And sat. For days, there were no updates. When we called CarMax (since there is no local number, only a national call center), we were told logistics "wasn't updating" and that they didn't know why the vehicle wasn't moving. At one point, we were even told the car would not be transported to Northwest Arkansas until the truck was full of other vehicles headed there. Completely unacceptable. Frustrated, I went into the store and spoke directly with a manager. Even then, no one could give a clear, simple answer as to why the vehicle was stranded in Oklahoma City. An "investigation" was started. In the end, the vehicle sat in Oklahoma City for 10 days, and it took 16 days total from purchase to arrive at the destination hub. When we were finally called to see the vehicle, we were appalled. The truck was filthy, covered in road grime, and had scratches that were not disclosed in the listing. The sales manager--who had been involved from the beginning--was at least transparent and reassuring, promising the vehicle would be properly cleaned and detailed. Two days later, we returned. The vehicle did look significantly better, and we agreed to move forward with the purchase. That's when the experience somehow got worse. We were trading in a paid-off vehicle. This should have been simple. Instead, CarMax managed to take the convenience of online car buying and turn it into the exact frustration everyone dreads at a traditional dealership. The registration process was long, tedious, and inefficient. We were told we could not use a credit card and opted to write a check. At that point, we were instructed to pull up our personal bank account and show our balance. This was a shocking and unacceptable invasion of privacy. From walking in the door to leaving, we spent over two hours in the building. After weeks of delays, misinformation, poor communication, subpar vehicle condition, and invasive financial scrutiny, we can say without hesitation: We will never use CarMax again. There are far better options for online car buying that actually respect your time, your privacy, and their own process. CarMax is not one of them. Now for the good: the manager (Xavier) that opened the investigation had the best communication and did everything in his power to better our situation. He is probably the only reason we kept the deal going. We were then handed over to Nick who helped close the deal. Nick too was amazing and was the one literally buffing out scratches and assuring us we would be taken care of that our experience was a one off. In the end, we are glad we went forward with our purchase but are certain we will not use Carmax again. read more

The individual sales people are nice but the management know nothing about cars or how to quote them. It's possibly the worst experience I have ever had. I got a quote on my vehicle 20k less than the normal dealerships( I am not making that # up). I now know why carmax is not making money & will likely go bankrupt soon. If you don't have a trade in I guess you could try your luck but their inventory is overpriced and limited. I'm giving it one star because the sales people are nice... otherwise horrible. Don't waste your time! read more

They gave me a quote by email and when I went in they honored that quote and bought my car. The whole process took about 1 1/2 hours with no hassle at all. Would highly recommend this business! read more

Everyone who worked there was super nice, very responsive and cared a lot but unfortunately the cars aren't so nice. They talk a lot about how they don't accept bad cars into their inventory but we looked at about 4 different cars and all had major issues and they used the excuse of them being used cars and that's why they have issues, but a big thing they talk about in their ads is that their cars are all in great condition, until you try to get money back and they need excuses to not give it back. We paid to have a car shipped from another location and it took a week longer then the latest time it was supposed to arrive. And there was problems with the car and they told us we would get a refund if there was issues but of course they didn't give us the refund. I'm sure they've got good cars on the lot, people are pretty nice. just BE SURE TO GET IT INSPECTED BY ANOTHER MECHANIC. And I wouldn't recommend shipping from another location, pretty risky. If there's issues and you don't get it you'll most likely not get refunded. Yes they're used cars, but they brag about them being in great condition, and then they say how they're used cars and all are gonna have issues when you're trying to get a refund. The sales people are super nice though, it's not their fault the cars aren't nice read more