I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years and visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows. read more

CarMax - Sales transaction - Used Car Dealers Near Me - Spokane Valley, Washington

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Bought a car a little over a month ago and having issues already with the vehicle. Service was not helpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again. read more

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No hassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now. read more

Very VERY pleased with my CarMax interaction. I shipped a car from Clackamas Oregon for $99, and didn't like the interior. Then I saw a vehicle in Renton that looked perfect, and I was able to ship it for free. After the test drive, I was sold on it! Bruce took great care of me, making sure I understood the process. I was waiting for an email, to give good reviews, but never got one, so I figured I'd share my experience here. Five stars for the Spokane Valley CarMax crew! read more

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Today, I was met with a rude, lying attitude from the service manager about resolving the seat repairs on my 2020 jeep Cherokee I order from Utah. It was a previous rental car, all was perfect on this car but the front seats... that looked horrible. CarMax gladly took my over 10k cash down payment, after I already paid to have it shipped to Spokane, and assured me they would take care of the seats! Some clips, or new cover... it would be made right! Like MOST Used Car places... they see and treat women like second citizen!!! I was stung around since May 21,2025... until today!!!! Their front desk service worker was already making statements to me at my first call today... about repairing my seats to working conditions.... when the seats always worked! They were just falling apart! Then I was told by the service manager, Kevin...."I spoke to my boss about this, and I have kept the old bottom front covers we already repaired, and will not put any more of our resources into this... you can come have the old bottom put back on... or keep how it is..." They only did the bottoms of the front seats!!! Now my seats in a 2020 Cherokee are missing-matched & look horrible!!! This is what I get for TRUSTING CARMAX of SPOKANE... They waited until after the CarMax 90-day warranty... strung me around... and showed NO Honesty in their words, sales, or business ethics! read more

I'll never visit another dealer again! Everything from my purchasing experience, (test driving the vehicle, discussing pricing, scheduling appointments, transaction paperwork) to returning my vehicle for a minor issue. The service team there has integrity and treated me with care The whole experience was 10/10 My wife and I love our new vehicle and we're so happy with our purchase. Will definitely be back for the next vehicle purchase. read more

Yeah nah, no bow necessary but thanks anyway. Last place I thought I'd finish my RX350 search TBH. Over six months online, negotiating OTD pricing/transit fees/potential delivery timelines, being lied to or stunned by attempted STC charges [same feces different decade], paying for PPIs in La Habra, Rancho Mirage, the Bay Area, N Spokane and finally Lynnwood WA had one at near market pricing. CarMax shipped the 2014 over to the local Valley lot for free [typically a $500+ brokered transport]. Suppose the timing was right as Lynnwood was motivated/just dropped the price by $1k, yep it happens when they want to move inventory. Wasn't my 1st color choice but [growing on me] was a clean/safe AWD Toyota product and based on extensive research sufficient for my small business needs. CarMax allowed my PPI guy 5mi Jason [great kid] an open bay/lift to go through the vehicle. Passed Jason's inspection and continued forward although only one key/fob present which was a deal killer. Fob available had questionable functionality [low battery] which was resolved but backup fob was needed. With a bit of prodding Sales mgr Matt stepped up and said they'd cover the backup [in writing upon request]. Vehicle prepped for taking possession, drove it off lot when completed and immediately onto a job site. Within an hour noticed a chip in the windshield I, somehow, hadn't spotted before and ran it back to their lot. Service mgr Mike took a look, said it looked like a low-end attempted prior repair and arranged for a full replacement w/in 24hrs! Following day over to the boyz at 509TintCustoms to matchup the glass [flawless work]. A week or two went by and I received a call from a mobile locksmith about backup fob. Set up an appointment, locksmith showed up at my place and programmed a couple backup fobs at no charge. In closing, if you happen to cross paths with a mud covered granny rig roaming around be it city, rural prairie or BFE of our beautiful INW likely just the RX earnin' and helping yours truly keep the wolves at bay. Stay safe TLDR - I prefer negotiating but If this is an indicator of future transactions they will be my first stop, stellar effort/experience Spokane Valley CarMax - read more

CarMax - RX onsite, the boyz @509TintCustoms matched up the glass [flawless effort] - Used Car Dealers Near Me - Spokane Valley, Washington

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This was my first time using CarMax and what a great experience. I was at the end of my lease and over mileage. I had been to a couple of local dealerships in Spokane and Spokane Valley. The Kia dealership was not willing to give me even close to Kelly Bluebook value, $3,000 under. I received an email from CarMax, filled out the car description and received an estimate in a matter of less than a minute. I went to the CarMax Spokane Valley location and received the estimated amount after their appraisal and had the payoff for the lease and an additional $738 in my pocket in less than an hour. So easy and a friendly professional staff! If you haven't tried them, give it a shot before you waste your time doing business with another dealership that only has one goal, to low ball you. read more

If I could give zero stars I would. CarMax would not let me take the CRV to my own mechanic prior to actually purchasing the vehicle. So because they promised a "125+ point inspection" & the test drive went well, I purchased the vehicle. I immediately drove it from Spokane to my mechanic in Coeur d'Alene. The entire bottom of the car was COVERED in transmission fluid, all the way to the back bumper. The differential side seal was jammed in, looked like rushed lazy mechanic work on Carmax's side. There was also exposed wheel speed sensor wires that needed replaced. If I would have driven that car back to Montana with the amount of transmission fluid that was leaking, it would have seized the whole transmission. So dangerous, do not trust the "125+ point inspection". I then called CarMax to address the issue at 2pm on a Friday. They offered zero help as "everyone is done for the day but we can take it in Monday morning". I needed to get back to work in Montana Saturday evening. They had zero sympathy and not one single offer to help or recommendations on available mechanics, only "we can fit you in Monday". After calling over 20 mechanics I was able to get someone available to do the job. I paid out of pocket and am waiting to see if I will actually be compensated for these repairs, loss of wages, fees in transportation, emotional stress. I'm disappointed and flabbergasted at the lack of help provided by CarMax. Do not buy a vehicle from this CarMax unless you want to be lied to. read more

CarMax - Bottom of car covered in transmission fluid - Used Car Dealers Near Me - Spokane Valley, Washington

CarMax took advantage of a 19 year old female. They absolutely screwed this youn lady. Once the sales screwing was dine, they refused to honor the "free" maintenence due to a sticker the young lady placed on the car. Why? The car had been "ALTERED". YES, you read that correctly. They did do the service.....for a 50% discount. This company is every scumbag used car dealership you have ever heard. Carmaxscam.com, carmax-spokane.com read more

I love this location! They almost never mess anything up, and if they do which can happen because we are human, they do whatever they can to make up for it. They are super amiable, and always upbeat! read more

Cody Percy helped us through the process of purchasing our new Pilot, and it was seamless. They are extremely accommodating and helpful. Cody even came in on a day off to ensure we got our deal! We loved our experience with them. read more

Love how this place operates, worry free, no haggling, and waiting for the "I'll have to talk to my manager" BS. I'll definitely buy from them again however I'm not too as this truck is supposed to outlast me! read more

We've bought 2 cars from CarMax and have had a great experience for both.... the salesmen are friendly and totally NOT pushy at all. The experience both times were awesome. The process is easy and doesn't leave you waiting for HOURS, playing the "back and forth" nonsense other dealerships play. Love the customer service and the non pushy sales people... also the quick, easy process and financing they offer. Definitely found our car dealership! read more

CarMax - Used Car Dealers Near Me - Spokane Valley, Washington

You should read this before purchasing a vehicle from Spokane Carmax. The vehicle we purchased was not in the shape advertised. It had massive amounts of body issues which they were not willing to fix. More importantly there were a number of options that were advertised and the vehicle did not have which we found out later. These included stating the car had 20+ inch wheels, Harmon Kardon system, parking assistant, among several others. When we found out we let them know and while they admitted the information they had provided was erroneous they were not willing to adjust the price to what the car was actually worth and refund some of what we had paid. Unfortunately we were heading on a vacation that was organized long ago two days after the purchase or we would have returned the vehicle. We have so far spent over $700 getting the car to be half the way the photos presented to us look like. The salesman was an informed individual which is a plus since I have seen many sales people that don't have a clue what they are selling. Also, the vehicle we traded in was a plugin hybrid for which they gave us $4,000 less than the low KBB book while the car was in mint condition. That's ok. We agreed to it since we did not have time to sell it ourselves. However, they are blatantly lying by advertising that car as a vehicle that could get $4,000 in government incentive for being a plugin hybrid. This is an outright lie. The only person that gets that incentive is the first owner and the dealership knows that. So they are using a false statement to get people in the door. Same thing they did to us. I am sorry our experience was not pleasant and this is literally the first time we have ever written a bad review for anyone but I would strongly encourage you to pass on this place. Hope this helps some people. read more

I have bought 3 cars from the Spokane Valley store. We have never had a problem with any cars. Great service and even better company.

My review might not have been exact as we cannot prove the exact same 2017 Ford Escape was placed back on the lot with the exact same mileage and listing price but the return experience remains a warning flag to stay away from this dealership read more

I went into CarMax about 7-10 days ago and didn't find what I was looking for. The sales person went online and found a vehilce (2020 Subaru Outback) that I really wanted. However, it was in Renton, WA. He said he can get it transferred to Spokane within a week. A week later it came in and I came down for the test drive. Guess what..........I waited for over an hour the sales person kept going out in the lot back and back forth, back and forth.......he said he couldn't find the car. Finally.......after an hour I started to get into my car and finally, he drove up in the car. But, then he said something about a "dead battery". I got in my car and drove home. After I got home and cooled down.........I emailed the sales person and asked him, what do I need to do to buy "THAT" vehicle (the one that was shipped over for "ME". The next day, I didn't get a response. I also texted him and still didn't get a response. BEWARE ABOUNT BUYING FROM THE SPOKANE CARMAX. read more

I had an awful experience at this CarMax and with the company as a whole. I was looking to sell my car, and I drove 12 hours to come here as they gave me the highest offer, then upon arrival was met with a substantially lower offer than what I was told. It ended up being due to some damage I had not known about when selling it to them, which they failed to inform me of despite my asking why the offer was so low. They refused to resolve my grievances and slapped me with a "sorry, you're out of luck". The staff was not knowledgeable and had next to no car knowledge. I hope anyone looking to sell a vehicle avoids this location and the company as a whole. If they provide you a higher offer and it's substantially different when you come in, scrutinize it fully, and ensure they are providing you the most accurate and detailed reasoning possible. Or, in my opinion, avoid them entirely. read more

This was my second time purchasing a vehicle from Carmax. My first experience was a few years back in Vegas. After having a bad customer service experience at a country value Chevrolet in Colville, which my wife and I walked out of without making a deal, we decided to try Carmax in Spokane. I have never had a more satisfying car purchase experience than I have with Carmax. Nick worked with us and he was amazing!! He was very professional but gave us such personalized service. Within about an hour and a half we were approved and closed the sale on our Ford F150. It was so painless, so stress free. Nick made us feel very at home and very comfortable. He was straightforward and did not push us to buy anything. We had told him what we were interested in and that's what he focused on. His transparency and honesty was so appreciated. Thank you Nick for all that you did for us. I'm not sure if you know how much of an impacted you made on my wife and I that day. I also want to thank Pedy who greeted us as soon as we walked into the office. Even though he was getting ready to meet another customer who had an appointment, he still took the time to welcome us and explained that although he was about to go into an appointment with another customer, that he would get someone to help us right away. That's when we met Nick. Sara from the business office was also very patient and so friendly. There was another lady who took our down payment from the business office but I did not have a chance to get her name but she was another amazing person. I don't see ever buying a car from anywhere else but CarMax. Thank you so much CarMax for being the best place to purchase a vehicle from! read more

Got a Subaru Forester with all the bells and whistles that I wanted. Service dept. was very helpful in some of the electronic controls. No sales pressure or hype. read more

Purchased a car from here and the experience was amazing. I like there is no haggling and what you see is what you get. The entire process was easy and not stressful. On our next car purchase, we will definitely keep Car Max in our minds as an option. read more

i bought truck here 6 months ago and it has been worst experience . i think there all fraud . the transmission went out and also breaks rotors ?? after them putting new tires on this ?!!!! the estimate to fix this now is 14,000 dollars from the dealer the truck was 33,000 . this is terrible business. i would not buy any vechiles here. i called and they could care less .. i dont even know what were going to do yet . this is serious unacceptable .. read more

Bought my car at CarMax 6 months ago. Awesome customer service and unbeatable prices. Love my new MB. read more

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Had a wonderful experience with carmax. I love how easy, open and honest they are about their vehicles. I will definitely be returning in the future, so happy with my vehicle and the entire car buying process. read more

CarMax, the HONESTY FREE way to buy a car. My Husband and I went into CarMax with one goal, to buy a car with 4WD/AWD. The salesman told us that all Ford Escapes have "intelligent AWD." Now that we own a Ford Escape minivan, we know that that is not true. As soon as we found out, about two months into owning the car, we contacted CarMax with the hopes to resolve the issue. It looked at first like they might actually fix the mistake that their sales team made by transferring a car and buying back our minivan. Instead, at CarMax we found the transferred vehicle to be faulty (auto stop function did not work, motor sounded atrocious, and tires were needing to be replaced soon). This transferred car was also going to cost a $1,000 more than our Ford Escape Minivan. We let the salesman know that the car was faulty and we would not be buying it, but we had not yet learned the appraisal value of our current Escape. CarMax offered us $14,000, $1,000 less than the initial value, $14,998. What they wanted to do was sell us a car for a profit, buy back the car for less, and then sell it again for yet another profit! All this while attempting to sell us a piece of junk for a PROFIT! The floor manager offered NO viable options for us to not be absolutely screwed and lied to. I forget to mention that during this, he essentially called my husband and I liars by telling us the salesman didn't even know what "intelligent AWD is". Unfortunately, we didn't bring our tape recorder to the car lot that day, so CarMax was able to lie and cheat again, leaving us owning a 2WD Ford Escape. We do not wish this upon anybody and will never return to CarMax. read more

My husband and I went to car Max to test drive a charger that they listed was in "excellent condition" we went to go test drive it and the rotors were warped (not a big deal) my husband has been a mechanic as well as done auto body and paint work for 20years at least. When we got out of the car to walk around it in the light (it was dark when we test drove it) we noticed deep scratches all around the vehicle and upon looking at the drivers side we can see there was obviously body work done to that whole entire side (bolts stripped on the panels where they had been removed, overspray on the door jams and trim, the paint on the spoiler was bubbly and some one had filled in some spots with a paint pen) we looked at the hood and who ever detailed the vehicle buffed almost all of the clear coat off. We were told that the vehicle was a rental and a lot of the time they do not report the accidents. This was not a big issue as we could fix it all but the car was 5 years old and they had it listed for near retail pricing. We discussed this with a manager and every time we would try to bring something up we were immediately cut off and told "you need to buy new not used then" and "what do you want me to do, we do not do body work" I was simply asking for flexibility in the price as I would have to put the money back in the car. The manager was getting so flustered he finally decided to try and walk away in the middle of us speaking and that's when we decided to take our businesses else where. We were serious in the car and moving forward with purchasing. I cannot believe how disrespectfully we were treated, I will never return there again and ended up buying some where else. read more

I waited a month for a car to ship that I was ready to buy when it arrived. I was told the car would be here on the 18th and even received an email on the 14th saying it was still in transit and that when it arrived it would take about a day or so to get ready. Today the 20th I called to go test drive and set it in stone and was told my car was taken off hold and was being shipped else where and there was nothing they could do about it saying it arrived on the 10th. When I was told what happened all they did was try to sell me other cars. I waited a month for this specific car and was sold from under my feet, even my carmax account said it was still on hold for me still. would not recommend requesting a car shipment the same thing might happen to you. read more

Was a great experience , first time buy at car max and was surprised at how fast and great there service was. Was in and out with out new car in les than an hour this place is not like your normal dealers where you go back and forth. Everything is online so application is super fast and overall they excedes our expectations. Give this company a +++++A+ would definably recommend to purchase vehicles from. read more

I had a great experience. I found the car I wanted through a google search and it took me to CarMax. The car was priced $2,000 below bluebook. I drove it and the sales guy asked if I liked it enough to buy it. I said yes. They took my trade it back for an appraisal. They came back spot on for blue book trade in value. There is no dickering. There is no salesman running back and forth between you and the sales manager 34 times. I was in and out in 45 minutes and got a fair deal. If you like to dicker, this place isn't for you. If you like a fair deal on a clean and nice car and you value your time, stop in and see them. read more

CarMax - They even put a big bow on the car when they were done washing it and filling it up. - Used Car Dealers Near Me - Spokane Valley, Washington

Carmax was awesome. They are both efficient and responsive to your needs. We had our Father pass away and title was no problem with an official death certificate. The evaluation only took about 15 minutes and another 15 minutes or less for the quote. Although we were hoping for a higher price, the agent explained exactly how they develop their quote. Pondered it for a day and arrived sharply at 10:00 and was out the door before 11:00 with check in hand. They paid off the loan with the credit union and we got the balance. No negotiations, everything is cut dry. A very peaceful and pleasant process. I highly recommend going to Carmax before you go to a dealership to get a new car. You will be dealing from strength knowing the basic value of your trade in when buying your new car or simply sell it to Carmax. read more

Just bought a car there last week. It is a 2010 dodge grand caravan. I noticed my allignment was out. I went back in for an allignment. It is worse now than before! Here are the issues I have had since I bought it 1 week ago. 1.allignment issues 2.when using Cruise control it red lines my engine 3.my rear heater control has an electrical short 4.my tires needed balaneed 5.now it threw a code for bank 1 emissions and I need a new 02 sensor. They refuse to get me in to fix my car. I am leaving for Florida on Saturday. Maybe the car max in Florida can get it right. But this car max is AWFUL! Don't go there. They will sell you a pile of shit. read more

We'll start with the positive. I purchased my 2016 Nissan Sentra Sport at CarMax about 4 months ago. Was very impressed with the level of customer service and professionalism. The car that I decided on was at a different CarMax dealer across the state. They initiated a FREE transfer of my vehicle and it only took 5 days to arrive!! Jake and Davis were rock stars! They listened to what I had to say and were sensitive with the concerns I had being a first time buyer. Never once did I feel like I was being pressured into a decision. I opted out of the warranty package that CarMax offers and stuck with the 30 day return/warranty plan. About 3 weeks into owning the car the brakes started squeaking and violent pulsating was coming from the front wheels. CarMax honored the warranty and said that they had "fixed the issue". About a week later my brakes started squealing again!! I immediately called CarMax and they honored the now expired 30 day warranty because I had initially contacted them within the warranty time frame. They "greased" my rear brakes and sent me on my way....never heard of anyone greasing brakes!! 2 weeks passed and my brakes BEGAN TO SQUEAL...AGAIN!! I decided to take my car to Golden Rule Brake (a local, trusted, christian owned mechanic) and have a free estimate done to see what the problem was! The free estimator quoted me an $800 front AND rear rotor and rear brake pad replacement. They said my rear brakes were metal to metal!!!! I took the paper quote to CarMax and strongly encouraged them to honor the estimate of the obvious problems!! I clearly stated that I will not do business with a company that lies to me about issues of safety on a brand new/ lightly used vehicle!! No one should ever have to have their brakes checked 4 times in a month, especially on a NEWLY PURCHASED VEHICLE!! Cover ALL your bases when buying though this CarMax dealer. read more

Got my dream car from them. Approved when other places didn't. Very kind people who genuinely care about helping you find the right vehicle. Will definitely stick to them for vehicles and recommend to others. :) read more

I purchased my car in February 2022. At the end of May I took my vehicle(Honda) to a manufacturer dealership where they did a multi-point inspection. During that inspection they found some issues with my car. I was skeptical since it was a dealership so I took my car for a second opinion. The second shop agreed with the dealership. Kind of concerning CarMax put this car on the showroom for sale when certain maintenance should have been taken care of before selling the vehicle. When I found this out I notified Carmax since I had only had the car for about 90 days. I called Carmax to speak to someone. I was called back once and was not able to get to the phone, I tried to contact them multiple times after that with no luck of getting a callback. I don't think it is typical for someone to buy a car, drive that car for about 1,200 miles and then have to put $1,500 into mechanical issues especially after putting a large down payment 90 days before. read more

I cannot be happier with my experiences at Carmax. I bought my car there a few years ago and they made the process so easy and with excellent customer service, they couldn't have been nicer. Since then I always take my car there for oil changes, they have the best price for full synthetic and Tony makes it easy to book an appointment. Once, while waiting, we even received free snacks from their vending machine guy! I got my brakes done yesterday by them because the price was great and they took the time to not only wash my car but clean my foggy windows. I wholeheartedly recommend CarMax! read more

Alfonso took great are of us, and made sure it was a quick car selling process! He was kind and knowledgeable and did not try to pressure us into buying another car while selling ours. Thank you Alfonso for the help and making the car selling process quick and painless. read more

It's a weird concept not haggling for a vehicle; but it definitely makes the whole process worth it. The truck I bought was a great price, got the max care along with it since it was also a great deal. But overall the staff was friendly, didn't feel any pressure, and was a fast process. The only thing I recommend is going through your own bank. Carmax got me 8.5 APR and told me that was an excellent deal; immediately called my bank and gave me 4.1. Honestly not a big deal, just go in with multiple options and you'll be fine. read more

Fantastic car dealer. I have bought three cars from CarMax now, and they are always fair with my trade as well as the price of the new car. I know ANY vehicle I buy from them will be safe and dependable!! I love the no pressure sales process and my my sales person was honest and reliable. Thank you CarMax for another fabulous experience! read more

Do NOT suggest their financing. I was laid off due to Covid at the end of March. I called in May to use their emergency payment holds due to covid but was paid up through June. They told me to call back end of June to hold my payment for July. When I called in they told my that they no longer offered it and would not uphold what the previous agent told me. Very disappointed. read more