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    Carmen Torres, MD

    3.2 (6 reviews)

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    11 years ago

    Dr. Carmen Torres is one of the best doctors and treats you like a person not just just a patient.

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    JFK Medical Center - Paul P, myself and Roel helping me take my first steps without an assisted device

    JFK Medical Center

    1.7(237 reviews)
    1.6 mi

    I am visiting my friend and he has been experiencing much better care and so far has been more…read morecomfortable overall.

    A man experiences severe back pain, so bad that he cannot get out of his truck or walk and calls…read more911. EMTs pick him up & give fentanyl on the way to JFK Main ER. He arrives at the ER & vitals are taken. According to the medical records, the pain "started at work after heavy lifting". The man never got out of his truck, never made this statement. (Record also states he is a "current every day smoker". The man has never smoked a cigarette in his life.) They send him for a CT scan, which just shows some degenerative changes". The nurse sticks a lidocaine patch on his back. Then no one comes to see him. A nurse walks by & a family member asks has anyone taken his BP recently. Her reply,"Did you ask him?", meaning the patient. What kind of snarky response is that??? The ER was not busy, but the patient, with the fentanyl wearing off, is now extremely uncomfortable. The ER physician, Dr. S comes in to tell the patient he's being discharged. The family member tells the doctor that the patient complained of urgency & painful urination that morning. The doctor tells them to go have his prostate checked. NO LABS WERE DONE. A simple urinalysis would've shown that the patient had a UTI. There was tenderness in the right lower back area. But Dr. S ignores this and sends the man home. T - temperature (normal) I - Infection (painful urination) M - Mental Decline (patient was anxious & "tired" by discharge) E - Extremely Ill (patient felt the worse he's felt in his life with severe pain) TIME - the signs of SEPSIS. In fact, during the Severe Sepsis Screening, male RN SG, documented YES on the heart rate, which was 128 on admission, & 127 on discharge. DO NOT GO TO THE ER at JFK MAIN. Some pee in a cup. Just a simple CBC. These tests were never done & would've shown that this man had sepsis. Instead, he was discharged. By the head of the ER. After only an hour being home, the man was taken by his family to their local hospital where immediately a sepsis alert was called. An E coli infection from the urinary system... He was admitted & started immediately on IV antibiotics. Remained in the hospital, where they also discovered a mass on the patient's bladder. Cancer. A complaint against Dr. S was filed with the FL DOH. But HCA has a lot of money & great lawyers. Nothing is on record about the complete oversight by Dr. S. He gets to practice emergency medicine forever. This hospital was once known to be the best cardiac hospital in PBC. Since HCA took over, it is not #1 anymore. Even their top cardiothoracic surgeon got the heck out of there. AVOID. AVOID. AVOID.

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    Medical Specialists of the Palm Beaches

    Medical Specialists of the Palm Beaches

    1.8(24 reviews)
    1.8 mi

    Dr J Gottesgen is a professional physician caring cardiologist that I can say is a wonderful bed…read moreside Mannner

    I am writing this review to warn anyone suffering from severe, agonizing nerve pain to stay far…read moreaway from Nurse Practitioner Gigi (Gandhy Van Meeteren, APRN) and Dr. Jose Labault-Santiago, MD. For nearly six months, I lived in an absolute hell, enduring a constant 9 to 10 out of 10 pain level that routinely left me crying at my desk at work and crying the moment I got home. From my very first appointment, I tried everything to make things as clear and easy for them as possible. I even brought in a printed-out page detailing my exact symptoms--explaining explicitly that sitting at my desk and driving severely triggered intense, blinding electric fire and pins-and-needles numbness down my legs and into the bottoms of my feet. Instead of treating my severe suffering with basic human dignity or medical urgency, I was completely dismissed. I had to constantly call and message the office just to beg for any kind of relief, and it took them nearly six months of me fighting just to finally get a topical prescription cream three weeks ago. That cream was the very first time they did anything at all for my pain. Even then, they never once explained what might be causing my condition or provided any diagnostic steps moving forward. The breaking point was my final visit. I explicitly scheduled that appointment to see the actual neurologist, Dr. Labault-Santiago, and was specifically put on a waitlist just to ensure I could see the physician. Yet, when I got to the office, Gigi walked into the room instead. I immediately told her I was highly dissatisfied and that I was promised a visit with the doctor, but my concerns were brushed aside. I was left entirely in the care of Gigi, who patronized me, told me 'not to worry,' and treated me like a checklist. All she did each visit was blindly write script after script, continuously upping my doses of oral nerve medications that did absolutely nothing to fix the physical pressure on my spine. Exhausted by months of being neglected, misled, and treated like a number while my life fell apart from pain, I finally took matters into my own hands and sought a second opinion from an outside pain management specialist. On my very first visit, that specialist immediately saw my severe distress, validated my symptoms, and ordered an urgent lumbar MRI that same day. It is completely unacceptable for a neurology office to pull a bait-and-switch on appointments, ignore a patient's printed charts, and put a human being through months of needless physical trauma because they refuse to do their jobs. Avoid Dr. Labault-Santiago, Gigi, and the staff at MSPB Neurology if you want a medical team that actually listens to your pain.

    Carmen Torres, MD - familydr - Updated June 2026

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