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    Carol James Travel

    4.3 (6 reviews)
    Closed 8:00 am - 6:00 pm

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    Aventina Romance Travel - Our Welcome Champagne from Amy~

    Aventina Romance Travel

    5.0(5 reviews)
    4.3 mi

    Let me start off by saying-WE HAD THE BEST HONEYMOON EVER EVER EVER!…read more And that whatever you're planning, you need to bring Amy in! Because for us, this was the trip of a lifetime and she made it happen. There was romance, adventure, relaxation, and most of all connection! Of course, the ever-so-talented Amy was responsible for 99.9999% of our plans. We came to her perplexed, running out of time to get to Oceania in the summer, with a vision that could not be pulled off without years of planning expertise and a penchant for networking. It is evident to us why Amy gets all of these rave reviews she does. And why we're raving about her on here, too! At the beginning of January, I reached out to Amy asking her for help booking our 2-week honeymoon to New Zealand and Fiji. We connected the same day and she reached out over the phone, and then had us fill out a form with our vision. The target was a late March-early April trip, just in time to catch good weather in both countries. Over 2-3 months, Amy worked tirelessly to cover off on every little detail. As the sample itineraries came in, she listened intently to our concerns and preferences, helped us scenario plan ("Travel north? Or south?") And gave her professional opinion as a travel agent without being pushy. She also hooked us up with someone at Down Under Answers who was more knowledgeable than she was about New Zealand adventures to help us experience the most we could out there. We traveled from Montclair, New Jersey to Queenstown to Rotorua to Auckland to Fiji. It was virtually seamless but only because we worked with such a talented and caring travel agent who helped us plan realistic, vacation-appropriate timelines. The icing on the already incredible cake was when we received a welcome champagne bottle the first night in our first hotel with restaurant recommendations and a Happy Honeymoon note~ My husband and I will be most certainly be working with Amy again for our next trip to really get the most out of it! We hope you do too!

    Amy was recommended to me through a friend who utilized her services. She was thorough, friendly,…read morepatient, and experienced in terms of assisting us in figuring out what resort would best fit our expectations and vision. We loved working with her and would 100% recommend working with if you are concerned about finding the right location for you and having someone coordinate hotel arrangements for your guests. We had the best time of our lives and Amy helped make that happen!

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    Avenue Travel Group

    Avenue Travel Group

    3.7(3 reviews)
    1.5 mi

    Regarding Tom Nero's response to my post from late June, Tom should pay attention to his client…read morewho was left standing at a check in desk (in a foreign country no less) and whose client then had to wait 3 days until his agency sent confirmation of the reservation. Tom's attempts at scapegoating others for HIS agency's negligence is appalling. In addition, Tom should not make offers of compensation when he has no intention of keeping his word - his failure to keep his commitment and then duck & doge my follow-up calls (that he now spins as harassment) is over the top. I was well within my right to alter MY vacation plans 2 days prior to departure (not 24 hrs as Tom indicates, a mistruth). The fact that I remained at the resort and used the resort's facilities are moot since I was SUPPOSED TO BE at the resort...such a comment by Tom is absurd and laughable. Resort personnel were gracious to make a room available when in fact they had no paperwork/reservation from Avenue Travel. Not only did Avenue Travel put me in an embarrassing position at the Resort, but my humiliation continued as I had to stop by the front desk for 3 consecutive days to inquire if Avenue Travel processed the reservation. Having to do this impacted 3 days of (what was supposed to be ) my relaxing 7 day vacation. Upon my return home, I contacted Tom. He was apologetic, committed to monetary compensation and provided his cell #. When he failed to follow-up with me, I placed calls to both Tom's office/agents and then his cell...interestingly, my calls and messages went unanswered until I placed calls to him from another number). Tom copped attitude, reneged on his offer of compensation using the excuse that I "didn't book a cruise through his agency several years ago"....as if that has any bearing on his commitment of compensation for the embarrassing position I was put into. One could argue that Tom seemed to be engaging in some vengeful tactic. Tom, as the owner of Avenue Travel, has taken no responsibility for his agency's mistake. If there was some accounting issue as he claims, that issue was at their feet, not mine. Moreover, I am not aware of 5 office staff involved in my reservation (and if there were, it goes to show his office's incompetency in needing that much staff to handle one reservation). I can understand oversights occurring; however, I expect that oversights are compensated for when a client's vacation is impacted. My choice of using Avenue Travel was clearly a mistake and it turned into one problem after another. Mr. Nero and his partner would surely benefit from a Customer Relations seminar, and sadly, he doesn't seem to comprehend that their customer's experience can be the best or worst advertising. Coincidentally, I sincerely question the positive reviews written after my initial post.

    Great to deal with nice people! They handle all of my travel needs ! Dawn is very nice professional…read moreand very knowledgeable!

    Carol James Travel - travelagents - Updated August 2026

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