After being out of power for five days during our storm Helene in September, 2024 I decided to have a Generac Whole Home Generator installed. After getting bids from three companies, I went with Carolina Conditions. They were the lowest cost ($4,500 under my highest bid) and could do it in the most timely manner. The install crew, lead by CJ Van Etten arrived on time and got right to work. I did tell CJ how I wanted a neat appearing installation. Of course during the day I had numerous questions, and each one was answered with easy to understand replies. I was very impressed with their attention to details during the install, while always being aware of my property and plants surrounding the generator site. The whole install team did a great job and as the customer, I was delighted with my install! SC Stimson read more

Carolina Conditions Heating Cooling Plumbing Electrical - Transfer Switch - Heating & Air Conditioning/HVAC Near Me - Lexington, South Carolina

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I have never reviewed any other company but I feel I must warn people about this company. They did a terrible job at my home in Lexington, S.C. I had to have all the work redone by another company and it cost a lot of money. The county inspectors, Dominion Energy and two master electricians from other companies looked at their work and were shocked at the poor workmanship. They left the outside meter box in an unsafe condition with exposed wires and dangling master on/off switch. They used the wrong wiring and the wrong sized breaker in the inside breaker boxes. They destroyed every surge protector in the house as well as several appliances. They offered to fix some of it, but after seeing the quality of their work, I was not willing to trust them again. They were also way too dismissive of the scope of the problems they had caused; arguing that it wasn't going to require much to fix things. I felt like they focused on the need to avoid costs of repair rather than how to make things right in what was clearly a major screwup by a new employee who was way in over his head on this job. Add to all this, they said they would compensate me for some of the cost of fixing their mess and I never saw a cent. The company may be okay for HVAC work but I sure don't recommend them for electrical work. read more

Carolina Conditions Heating Cooling Plumbing Electrical - Outside meter box with dangling on/off switch and ridiculous spliced wires all stuffed into a meter box that had to be bent up to hold all. - Heating & Air Conditioning/HVAC Near Me - Lexington, South Carolina

Scheduling. They expect you to wait from 10:00 am til 6:00pm on the scheduled day . My technician called me at 10:00 and said he would be there by 11:00. At 12:00 pm I called the office and she said this technician had to go to another job but someone would be there sometime that day . The technician didn't even call me , or the office e, to tell me that! I'll use another plumber.! read more

Got a plumbing inspection. Technician identified multiple issues and provided estimates. Fixed a leak in one bathroom. Timely, clean and professional. read more

I had a frustrating experience with this company. The technicians came out three times, and after spending over a thousand dollars, the issue still isn't resolved. One technician gave a different quote for a separate problem and promised to return the next day. I told him I couldn't keep taking time off work, so I'd call back. When I did, he never returned my call, and he left the wall in the storage room open. I was told I needed the sewer unclogged and a tree removed, but that didn't fix the problem. Then another technician came out, charged me $79, and said the issue was with the tub line. He couldn't return because his child was sick. A different tech came and asked if the previous technician had looked in the crawl space--I said he only checked the breaker box. Now they're telling me I need another line run to the kitchen sink and washer. To make matters worse, the manager, Jon Innes, was rude. He called me while I was at work saying it was finances, it wasn't that all I asked if financing was an option, since it was right after Christmas. I told him I'd pay it all if I couldn't finance, but I'd prefer financing. The technicians and customer reps were nice, but after giving me a quote, I was left hanging. I do not recommend this company for plumbing. I felt disrespected by the manager after spending over a thousand dollars and still having the same issue. I will be reaching out to the Better Business Bureau (BBB). After finding out they are not accredited by BBB. Money wasted! ATP! Show less More about me read more

I have used Carolina Conditions for 2.5 years as a VIP customer. Today I was quoted $325 for a backflow test that cost $125 last year. I also had my appointment for today canceled and rebooked for the 27th. Highway robbery. I was able to find an alternate company that is now scheduled for Monday for $99. I will be canceling my monthly VIP fee and using alternative trades in the future. The company was always expensive but customer service and pricing will be the death knell of this company now. read more

Make sure you get a second opinion/estimate before going with this company. I referred a customer to them for a fairly simple electrical job to tap into an existing junction box in the attic and laying wire (less than 75 feet) out through the soffit for a security floodlight. No drilling required. I'm not a certified electrician but as a handyman I knew this was a $300-$400 Job at the most. This company quoted my customer $650! And when I asked my customer for their itemized estimate, she said she was only given a "link" to a website which showed no estimate, just the quote. Luckily, the customer contacted me and I gave her the name of another electrician who gave her a $350 estimate and did a great job. read more

David Kirby from Carolina Conditions came over to clean our dryer vent. It really needed it, David did a great job and I was shown what was in there. David Kirby thank you for your professionalism and nice conversation. I'd certainly ask for you again. Thank you young man read more

Carl said a tech would be on 6/10 at 2 pm sharp. Did not arrive until about 4:50 pm. He was supposed to install three regulators, but the tech only had two regulators on the truck. Carolina Conditions' slogan is 'Details Matter,' but they often fail to meet their commitments, bringing only two regulators when they are supposed to install three per agreement. Not very detail-oriented in my book. Asked when the third regulator would be installed, tech said I am off tomorrow to go to NC, so I do not know when the work will be completed. They might send someone tomorrow or maybe Thursday, but I am not the one setting the schedule. At this rate, the project will never be completed. What a waste of time, gas, work hours, and effort, all while making the customer upset. Carl said he would personally be out here to inspect, but haven't seen him yet--another unkept word, and how not to build trust. read more

I needed an electrical wire removed from an old AC Unit the previous owner had wired illegally. The technician came out on tine. Was extremely polite, and even petted my cat who begging him for attention! 15 minutes and he was done! So grateful for the promptness, politeness, and (I'll admit) ... for petting my cat. Nit everyone likes cats, and some are afraid of them but when a cat meowing at demanding pets... he was so sweet to her and I really appreciated that! read more

I recommend this business. Blake Brooks was the rep sent 2 times to work on projects. He's responsible, knowledgeable and professional. Wonderful experience. read more

Carolina Conditions worked us into the schedule on short notice after our leak from the meter to the house was located. The tree roots were so extensive that they felt that an excavator MIGHT be needed which would require locator services for other underground lines. When that could not be worked in until 3 days later, they came back out after 4:00PM, manually dug out and cut tree roots to get to the leak, repaired the leak and restored full service to the house. The plumber said "I just couldn't see you folks going 3-4 days with a leak while you wait for the locator services to come out." Unbelievable!!! Who thinks customer service like that any more!!! HIGHLY RECOMMEND AND WOULD USE AGAIN!!! read more

I had them out here yesterday to look at my AC system. It was working in October, but not functional now. I called and asked for their $99 maintenance special. I always knew it would probably cost more, such is the way of HVAC in my experience. Upon arrival, the technician checked exactly one thing, the refrigerant level. Finding it low, he informed me that he could not service it because it used R-22. Fine. I get it, my system is old and needs replacing. I still got charged the full $99, and I did not even get offered a receipt. I do not feel that there was enough work done to justify the bill, and that a more honest company would have treated it like a free quote (which Carolina Conditions claims to offer). It seems like a bad business decision to lose a customer (and a 5 star review) over a hundred dollars. I do have to get a new system, but I do not have to buy it from them. If I had put that hundred dollars in a window unit, I would not be burning up in here tomorrow. Before I end this rant, I want to explain why they didn't get 1 star. The customer service rep on the phone, Kim, was phenomenal. She was friendly, professional, and quick to get me the appointment. Also, the technician was very good as well. I suspect that my complaints with this company lie with management decisions rather than with the front line employees. read more

The team at Carolina Conditions is great! They take the time to identify HVAC issues, do complete inspections, and find ways to fix each one of the properly. They don't cut corners and are not the ones to call if you need something improperly fixed - they are the ones to call when you need permanent solutions - heat leaking from ductwork, energy inefficiency, proper maintenance of the HVAC system, upgrades, and complete HVAC replacement. They may be more expensive than some other companies, but the money you will save in improved efficiently and energy conservation are well worth it. read more

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This place advertises "24/7 emergency services", yet it took us almost 5 hours to reach anyone in a dire emergency. THEN, they informed me that they couldn't have anyone come out here for TWO DAYS!!! Absolutely ridiculous and unprofessional! read more

Very great service! My unit started leaking and I didn't know what happened or what to do. Called Carolina conditions and they had a service tech come to my house. Kevin was great! He took me step by step of what happened and told me what he was going to do to fix my problem. He was very informative and very hands on. I appreciate his timely manner and the way he got the job done. Will definitely recommend Carolina conditions to all my friends and family with a tech like Kevin. read more

Today Carolina Conditions Technician "Mike" Arrived on time as scheduled. Contacted me to let me know he was coming. Completed a metered check of Voltage, Pressure readings and Amps. Discovered a valve core leak, and a Heat strip that would not open stuck Closed. I have had another local company perform repairs (9-Visits/ from May 16th to June 25th) replacing Fan motor, Freon Charging, and replaced the XTV valve. My electric bill's had shot up an additional $250.00 a month since May. So, that's May, June and July and here it is the Middle of August. Very Professional, direct to find issues and problems. That Heat strip was causing an additional 20.2 AMPS. every time it came on. I had the electric company complete a AMP check at 33.0AMPS and a reading check from 9PM to 9AM and the difference was 90 KW's in 12 hours or 180 in the cycle of a day!!!! Thank you Carolina Conditions. You have earned my business and respect. Bob Burtsell read more

Have you ever had the feeling that a company that looks at you and sizes the amount of money you have in your wallet, well that's exactly how I felt when Daniel their sales rep came over to do a site visit. Our house has been inspected by home inspection and Hvac inspections during the purchasing of house process, which both report has been sent over for their review. Their preliminary price quote to fix the issues address by the report were reasonable. A knowledge staff member Charlotte even pointed out that I may need to exchange one of the units, due to bad coils on the reports. She's the gem of the company. Charlotte said they needed to send a sales rep over in order to give us an accurate quote on the units. We complied with the request. Daniel came to the house, quickly inspected the size and age of the units. Left saying he would need to calculate the load necessary for a replacement. When asked to give a rough estimate, he responded with a $6k ballpark figure. We told him that we had shopped around and that the going price for a new unit is 4k, permitted work. He balked at that saying their are the professionals and that they put in calculations so the work they perform are better. With the emphasis on calculation being important, and that's why they are THE professionals. He followed with an estimate the following evening of one two ton unit for $5,789. I thought you were going to give me quotes for two units. I followed to ask, whether that is the proper size for replacement as he seemed on site that calculation was of upmost importance for his company, he replied that in order to get a load calculation, we had to pay $250. The program they used cost thousands. Shopping around yelp other high reviewed HVAC is my suggestion. And one can google and self calculate the load necessary for the units. It's J manual and it's really not that hard. The owner Tim has already emailed me that hopefully this can be resolved with me before posting my experience. I feel that he's very responsible to find me out. However, at the end of the day, I feel that my experience should be shared. A company shouldn't upcharge good clients, nickel and dime every turn. We are going to bite the bullet and install new units already, nickel and dime just drives a bad taste. At one point I was asked to pay $89 just to have a guy show up, and another $49 for the other unit to inspect the units. I was going to pay that amount, but the tech was 40 mins late on that days appointment and I couldn't wait any longer. So I never had that inspection performed. I have the luxury to shop around, but if your in a time crunch, maybe call out the other dealers first. I just didn't have a good experience with the sales rep. Charlotte on the other hand was always very courteous, if you ever had the pleasure you would know. read more

We used Marcus for our electric meter box replacement. He was very knowledgeable of what he was doing and the process of getting our service back on. I will definitely work with them again. read more

Problem solved! I took an early leave of work and showed up to a hot, humid house. I called a couple of companies and they weren't able to help until next week. The dispatcher at Carolina Conditions made some calls and was able to squeeze me in today. I am very thankful for her effort. read more

My air went out today (Sunday) so I called a few companies to see who could help. A couple of the companies told me I needed to wait until next week, but Carolina Conditions sent out a technician to figure out the problem. He fixed the problem while on the inspection call. I expected to wait for a few days to get it fixed, but they took care of me the same day. I highly recommend Carolina Conditions! read more

I called for 2 inspections on my new build HVAC and Plumbing. They gave me a time from 1130 to 1300 for both to arrive. The day of the inspection, the two inspectors called and said they were on their way and would be there at 1130. The proved to be true, they were both there by 1130. They both introduced themselves, which was pleasant and commensed to inspecting. Every little piece of information or question i had they answered. A question as simple as, what is that white thing coming out the ground, yes i know it now to be sewer, was explained. The HVAC technician was also informative explaining how the AC works and how to properly use my AC control system. This is the type of professionals needed in every arena. I am so appreciative of these two Michael and for some reason I cannot remember the other technicians name, my apologies. Customer service at the highest level. Give these gentlemen pay raises. Great job. Much appreciated. read more

Called Carolina Conditions to replace a cgfi outlet, no wiring, outdoors with easy access, just a simple job that should take 15 minutes or so. The outlet itself costs about $15, The charge from Carolina Conditions was $288. read more

The service came out on very quick notice for a non-emergency routine maintenance call. Jeremy was the technician, and was very punctual and professional and quick to amend some neglected areas of my HVAC. He did a comprehensive service and explained the process well, but not insulting to ones intelligence. I will recommend them to anyone that needs good honest service. read more

Terrible experience. Tech came out and worked on my unit. Said it was wired incorrectly and redid all the wiring. Then parts started burning out and a new tech comes out to take a look. He says that the unit was still wired wrong and that's what caused the damages. The company is now trying to bill me over $700 to fix what they broke! Absolutely ridiculous! Take your business ANYWHERE else. read more

Forest Bunting came out today and cleaned my driver vent duct work. Very professional and did a great job. Frightening how much lint accumulates in this line. Highly recommend Forest and this company. read more

This is a review related to our visit from Tom for maintenance and service HVAC Oct 3rd 2017.Tom is an exemplary individual,pride in his work,personable and obviously has know how,experience needed for this trade and ability plus willingness to explain to us how it all works.He spent time to identify and suggest practical things we could do to improve our air quality and how our system works in our home.We signed on for service agreement and look forward to seeing Tom again knowing maintenance of our investment is in such good hands. Geraldine Banfield t read more

To date, Tim and his staff have installed three new HVAC units at two separate addresses and repaired a fourth unit at a third address. They have also fixed two plumbing issues at my personal residence. I would not hesitate to recommend them. They do an excellent job and stand behind their work. read more

I purchased a new HVAC system from Carolina Conditions & it has been the worst experience I've ever had. Carolina Conditions installed 2 Mitsubishi ductless mini-split system with 7 FH model wall mounted head units. I also hired them to remove the old HVAC/furnace units & all the duct work. It's been a year to date since the initial install (10/20/2016) & things still aren't right. I've been very patient but this company has terrible response time & is not at all concerned with doing a good job or customer satisfaction after they've received their money. They were supposed to remove all parts of my old HVAC system & seal up all the ducts & vents. This took months! Until February - 4 months! The initial removal was supposedly done in a week so they could proceed with the Mitsubishi ductless install but they left many of the floor vents open or taped up with cardboard. For months I had to stuff towels into the old floor vents so we didn't have to smell the damp, nasty crawl space air. Plus it was cold in December & January & the chilled air from under the house came up through the unsealed vents. I had to put throw rugs & blankets over the unsealed ducts & the cold air still came up. I called & complained repeatedly. They would send someone out & give me excuses. I finally had to crawl under the house to take pictures & found they had left litter, discarded tubes of sealer, & parts of the old system laying under the house. Plus one of the electrical wires from the old furnace hanging uncapped from the floor beams. I sent the pictures to the owner before the owner came out 4 months later to find out what was happening. In the meantime, the techs installed the Mitsubishi system. For the initial install, they promised to cover everything so the plaster dust wouldn't be all over everything & they said they would clean everything up when they finished. That was a big fat fib. They didn't cover anything & when they drilled through the walls, plaster dust covered everything. We had most of the units wiring routed through the closets so they would be hidden. Dust over EVERYTHING! We had to wash the clothes in 3 bedroom closets & clean up the plaster dust from the shelving & floors in the closets & the pantry. It was a mess! They also damaged the shelving in one of the bedroom closets because they didn't check before they drilled through the wall. Instead of offering to fix it, they just left it like that - said there was nothing they could do to fix it because they didn't have a carpenter working for them. By this time a few of the techs were down right rude to me. As if them damaging my home was all part of the install and I should except it. It was already February and they had their money so it was no worry to Carolina Conditions. They left a very large hole in the attic floor where they removed the return air duct from the old system. A HUGE HOLE. Large enough for an adult to fall through. I could stand in the garage and see right into the attic. Their explanation was that covering that hole in my garage ceiling/attic floor wasn't included in the price (nearly $22,000)! For $22,000 I was expecting quality work. In February I finally got the owner out to show him the lousy work that had been done. He agreed that it was some horrible work & he would make things right. That took many more visits. I finally had to have a carpenter come to fix the shelving & pay for it myself, plus things were NOT right. Mid February through May the Mitsubishi system had all sorts of problems. Bad controllers, units turning themselves off, leaking pumps, & units just not working correctly. One of the worst problems are the units themselves. They won't stop blowing air. It doesn't matter if you have them set to heat or cool, they continue to blow air. We weren't told about this problem when they sold us the system. THIS IS STILL UNRESOLVED. It makes it uncomfortable to be in the rooms because there is constant air blowing on you. During the night, the unit in my mothers room blows down onto her bed. I've repeated told Carolina Conditions that this is a huge problem (there is a fix to this). My mother is 82 years old & she can't tolerate the constant air blowing on her & it's affecting her health. To date, one year later, they still haven't address this very large problem! Another problem, the Mitsubishi system pumps make a loud humming noise. The on/off cycling of the humming pump is loud enough to wake you up at night. Carolina Conditions had to replace all the pumps. THE KITCHEN UNIT PUMP IS STILL SO LOUD THAT IT VIBRATES THE WALL. September (11 months), the wall unit in the sun room started leaking like a waterfall. It took over a week to get it fixed. No rush on Carolina Conditions part. I've lost count of the times the techs have come out to work on this system. A year has gone by & I'm still having problems. Bottom line, Carolina Conditions doesn't do quality work & they aren't concerned about customer satisfaction. read more

I was unfair to Carolina conditions in my initial review , I let my frustration s get the best of me, my wife and I bought our house in 2016 and although we are seniors, we were very naive, and were ripped off by most everyone we dealt with, trim that was supposedly replaced was caulked and painted over, ac ducts were never replaced like we were told, the list goes on, I recently had heart surgery and was out of work and money for 3 months, now we are trying to get fixed what we can afford, so when someone gives us a verbal estimate of one amount, and then we get a written amount for a thousand more, I felt like we were being taken advantage of. I don't believe this to be the case with Carolina conditions, they were all very polite professionals, so I apologise. Just wish the world had more compassion for one another. God bless us all. And to the owner of C C, thank you for your service, I have 3 brothers 2 retired from the Marines, and 1 was in the Navy. 2 Grandsons that were in the Army. read more

I work for a large office building where Carolina Conditions has done several jobs to replace/improve outdated plumbing. They have been on time and have done excellent work! We also have had them do work at multiple rental houses for air conditioning, plumbing and routine servicing and they have always been solid! I have a lot of trust in these guys since they have been professional and reliable time after time! Would highly recommend! read more

We had a humidifier under our house to help control the high humidity. Humidity was still an issue. Carolina Conditions figured out that the humidifier wasn't working properly, made the repair and now we don't have an issue. read more

We called Carolina Conditions this morning as our furnace quit furnacing and our air conditioning refused to condition any longer. The office sent Eric out to inspect and diagnose the issue. Eric was extremely professional, friendly and very willing to stop and explain each issue. It turned out that the recommendation was to replace the system. Daniel came to us, also extremely professional, friendly and very willing to explain and answer questions for us. I must say that I really expect that the comments made earlier by Mark C. were likely the result of a misunderstanding. I highly recommend Carolina Conditions and appreciate all those from the company we came into contact with. read more

Please know that Carolina Conditions will not stand behind the equipment they install. My unit, installed by Carolina Conditions, was within the manufacturer's warranty. They refused to inspect the problem without the $89 diagnostic fee despite me offering to provide photos and video of the water coming from the unit into my home. They stated that their labor warranty was only for 12 months and I would be expected to pay for labor so they could pay their technicians on top of the diagnostic fee. So, please know that beyond that first year you are on your own and they will make money off of you for the diagnostic and repairs so the 10-year warranty they say the product has, really isn't worth much to you unless you're fine paying a diagnostic to receive an undeterminable quote for equipment that was installed by their technicians. They literally worked to find every loophole possible to not have to cover the equipment. It's just not good business. If you're okay with that, by all means take your chances, but I'll look for a company that stands behind the equipment they install. read more

Tim is great. His guys and staff are all obviously trained in what they do. They replaced a complete system for me that was ruined by the flood on October 2015. Instead of just tearing out what was wet, they took it all out. The house is 35+ years old so Tim had his guys move all the vents to more efficient spots in the house and it is working perfectly. I would highly recommend Carolina Conditions and I will be using them again. read more