I stop here often to get my 5 gallon tanks filled and luckily recently they've had more technicians available to actually fill the tanks so I don't have to come back at a different time, which is great! And I recently bought two propane heaters, and now I'm having an issue with one of them, I technician should be coming out this week to take a look at it to help. I'll give an update then. read more

I purchased service a few years ago my grandson had the take prior to me and moved and I placed the account in my name bought gas last during the beginning of the year. I got sick in February and hadn't been home. My grandson went to get main and noticed no hot water and went to check water heater and noticed end the tank was gone. Will never use this company again I order gas two weeks before Christmas wasn't until after new year due to driver shortage. Not a value cost for less purchase a assume charge a tank rental fee. read more

Carolina propane is one of the best propane companies In Orangeburg to deal with. Mrs. Brenda in the office is so helpful and takes her time on the phone with customers. We have been using Carolina Propane since we bought our house in 2015 and have had no issues thus far. When we need a refill they are here within a day or two and get the tank filled. Thank you Carolina Propane for everything. read more

Clearly Carolina Propane has no pride in the customer service dept. My mom called two weeks ago to have her pilot light lit and pipes cleaned. Called to check on the status this morning and spoke with a lady who apparently is having a bad day already. I was told he (service guy I suppose ) is only one person . I asked where exactly my mom was on this "list". Couldn't even get any info there. The only reason this gal didn't get a piece of my mind is because I was worried it would put my mom further down on this list she may or may not be on. If it was possible to leave a no star review I would be doing so. I am seeing red right now because of the uncaring people that work for this place . There are people looking for jobs...maybe you should have more than one tech....what a disgrace!!!!! read more

I go to Carolina Propane in Orangeburg today to pay for a recent installation and gas delivery. They delivered propane without me being there the entire time last week. The ticket was left on the counter,, which by the way, I offered to pay for then.. The service guy Don is an excellent company representative. Today I went in to Orangeburg to pay for the service rendered. I met Dale, an unprofessional ass who yelled at folks on the phone and raised his voice to me. I wished him a Merry Christmas and he said sure, and stated his birthday was tomorrow and he had to work. I immediately wished him an early birthday hoping to lighten his mood, to no avail. I had the service quoted a month ago, but did not install until last week.He insinuated that I had the service a month ago, and I was late. Not true Dale! When he told me the total, I said that's not right, I was told $600. A significant more amount than what he said. I apparently left the complete ticket at home. My mistake and since I started moving back into my home, things are slightly in a disarray. He then insinuated that I tried to cheat them. No Dale, I brought the amount to your attention. I too have a stressful job, I have spit on, bit, kicked, slapped, told I would be followed home killed and my children raped and the best one, robbed at gunpoint, so I understand. I, Dale, keep my professional mask on , when I am with patients. You sir, should not be the face of Carolina Propane, you should be in the back. You see, Dale, the Kathy of old, would have checked you hard, humiliating and embarrassing you. But I stood there and took it, knowing the pen is mighty. So this is what my pen writes. I would tell you to bypass Carolina Propane, go with a company who works as professionals and not be belittled and condescending to. To quote Maya Angelou, when you know better , you do better. read more

Terrible customer service. I was a new customer as I had just bought a house with a propane tank. I thought I had a leak do to the quick rate at which the propane went down and the smell that was constantly lingering . I had them fill my tank and requested that they check for a leak. They filled my tank but I did not hear whether or not they checked for a leak. Less than a month later my tank was nearing empty again. I called to see if they had a record of their visit with me and what the result was and possibly if they could send a technician out. I was told they couldn't waste the drivers time with going back and asking him. I was told that it would be $85 for a technician to come and check (not fix) the tank. I asked if they could wave the $85 fee since I had already requested a check the last time and that I would pay for parts and labor since it was my tank. The customer rep, Brenda, then proceeded to accuse me of wanting free "stuff". After her telling me that I had already wasted 10 minutes of her time I finally just said OK and hung up. Not sure why someone would be so rude to a customer especially with the declining propane industry. I will take my business elsewhere. read more

Leaves a LOT to be desired. We paid for tank installation and gas, told that we would not have to wait long because we were without heat. Once the fee was paid, we were assured that the tech would call us within a day or two. Two weeks later, and not one word. We have called several times to inquire about the delivery. We have been told, now, that the tech delivers in the order that the payments/orders are received. It is now November 25th, and they are still working off of some of the orders placed in October. By the time we have gas, it will be the middle of summer next year. Apparently, they only have one technician. In this industry! Come on! There is no way to get multiple orders in place before the frost settles in permanently. I feel sorry for all of the customers who have ordered and will order in the future. Doubt you will see any propane in 2019! Definitely not recommending this business to anyone! read more