I was referred to Carpet to Go through the Costco flooring program. I was a bit worried when I learned that many customers had some issues with Costco referred contractors for flooring. However, we were lucky to have Carpet to Go, who completed our kitchen/dining area flooring project. I was originally scheduled on Thursday/Friday, right before the Christmas. However, just a day before our scheduled day, I got a call from Carpet to Go that they would have to delay this project for a day. Then I started to worry more as I might not be able to get my floor done before the holidays. They did give me an option to do it after Christmas, but I already moved out everything from my kitchen, so I decided to reschedule to Friday/Saturday. On Friday morning, I got another call that the installer was unable to complete the work on time and wouldn't be able to show up. At that moment, I became very anxious. In order to do the flooring, I already moved away all the furniture in my kitchen/dining room. It would be lots of work for me to move things back and then move them out. I asked if the installer could come later that day, and they told me that they could try. Luckily, the installer called me to see if he could come over around noon. I said yes, and he showed up around 1:40 pm. The installer Ivan was great to work with. As soon as he arrived, he started to work on the floor. He also explained to me why he was late, which I could totally understand. He was very careful with all the details, and he confirmed with me before he proceeded. He also asked for my permission to work late, which I had no problem as I really wanted to get it done as soon as possible. The next day, Ivan showed up to finish the work. When he finished the work and showed me, he mentioned to me that my kitchen cabinet was falling, which I had known already but had no solution for it. He offered to fix it for me, but he wanted to do it through his employer. I of course am fine with that. In fact, it's better to do through the company with all the liability insurance. He was able to fix my cabinet and he even went beyond to find some matching wood pieces to make my cabinet look nicer. Overall, I am very satisfied with the service and the work provided by Carpet to Go. The price was a bit cheaper than other bids I had received. The customer service was great. A few days later, they emailed me to check in with me to see if I was happy with their work. Although I think they should have got a back up plan in case the previous project got delayed, especially during the holidays. That's the reason why I didn't give 5 stars. I appreciate very much that Ivan's hard work to make us enjoy our new flooring and use our kitchen during the holidays. I would definitely use Carpet to Go for my next flooring project. read more

Carpet To Go - Kitchen floor with newly installed LVP - Carpeting Near Me - Bellevue, Washington

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Really good people to work with. Price and value are terrific, expert and trustworthy guidance from their home sales rep. They were very patient and understanding about our situation, in which our general contractor abandoned our remodel causing a lengthy delay in installing our new carpet. read more

I found the BEST carpet stain remover here. Very pricey but definitely worth it. I am a loyal customer for 2 decades! read more

Carpet To Go - Front of store - Carpeting Near Me - Bellevue, Washington

We were very pleased with the product and installation of our bathroom floor. Although it was not that large of an area, it had a lot of angles and required a long time to measure, cut, and install. Dmitri was the best. He worked at it non-stop and cleaned up afterwards. I would not hesitate to use them again read more

OVERALL: 9.5/10 (Yelp Converted Score: 4.75/5). This carpet install happened during the COVID-19 timeframe, but since the restrictions were slowly widening, I was able to get a carpet install date for June 5, 2020. Che Lopez was the liaison I dealt with, but I actually purchased this carpet service through Costco; I got a 15% cash card (off of the subtotal) as a result! 1) VALUE FOR MONEY: 9/10. The total carpet cost came out to be under $2500, for 390 sqft of carpet being installed (2nd bedroom and dining area / main area). This cost included installation and removal of the original carpet, so this felt like a great price given the quality and premium look/feel of the new carpet. 2) QUALITY: 9.5/10. The quality of the underlayment was much thicker than the original carpet underlayment, so the carpet is slightly higher than the original (roughly 1-2mm), and the quality of the carpet itself is extremely plush and premium. It remains to be seen how long this carpet will last (I'm guessing between 10-20 years), but given that I loved the colour and quality of the carpet initially, I am pretty satisfied with my purchase. 3) SERVICE: 10/10. The installers that showed up were Max and Leo - they came promptly on time (window was for 8am to 9:30am, they called me at 9am to inform me of a 9:30am arrival); I have an 1100 sqft condo on the fifth floor, but I was only getting around 400 sqft of carpet replaced, since I had to put all of the furniture and whatnot into the master bedroom to accommodate the carpet replacement. Max and Leo are a great tag-team; they ripped out the old carpet in a jiffy, and installed the new carpet all within five hours (they had packed up completely and left by 1:10pm). After the installation was completed, they cleaned up efficiently: they swept up the previous install, and added additional carpet support pieces where necessary. Additionally, they vacuumed up any particles that were left behind as a result of the carpet cuts being made to fit the rooms installed in. read more

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My new carpet is so beautiful! Everything went smoothly and professionally. Excellent communication. The installers really did a fantastic job. I went from room to room expecting to find small flaws to ask them to fix. Nope. Perfect. Highly recommend! read more

This is a long overdue review, but the delay allows me to share rave reviews about the original installation and Carpet To Go's incredible follow up service. We replaced all the carpet in our two-story home (including hallways, odd-shaped rooms, etc.) and had an amazing experience with Carpet To Go. We made our purchase via Costco and found the experience to be really easy and the pricing more than fair. The salespeople were very helpful, and the installation people were very professional and fast! We love our new carpet, and about two years later we found that a section needed to be restretched (hallway with odd corners) and Carpet To Go's follow up services were just as wonderful as when we made our original purchase. Thanks to everyone we worked with, I will never buy carpet from anywhere else. I very highly recommend them! read more

I have driven past this place a million times and thought I would go in and give it a try when I wanted to re-carpet my TV room. I was delighted to find that it is a small, family owned business that has been in our region for over 30 years. There was incredible kindness and attention to detail in the front office. I had a special upholstery stair project that was meant to match the carpet install, and Gary, the field coordinator, was really nice and really smart and understood what I wanted to do. The install itself was done by ***. His craftsmanship was truly unmatched. Our carpet had a striped pattern which he aligned perfectly with the upholstered stair. I was truly shocked and so so happy with the end result! read more

Carpet To Go - Perfect alignment with the first section of our riser. - Carpeting Near Me - Bellevue, Washington

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Had a great experience with the team here. They were fast with their responses and when we walked in they were super helpful, took their time to answer all of our questions and provided insight when we asked. The estimator showed up on w/in the time window, confirmed two days before and wasn't late. The team that came to install showed up, wore shoe coverings and were respective of our home and worked in a professional matter. We had to leave early so we left them at home to complete the work. They finished the job, cleaned up nicely and locked our door and were on their way. Pricing wise they were competitive and did a great job. I would recommend! read more

excellent install of great product...very pleased with service and performance! Beth and Jack Crowley 15612 SE 42nd Place Bellevue, WA 98006 read more

I LOVE my new carpet. I love the look, I love the feel. Tiffany really listened to me when I came in to shop. It totally lightens up the space, especially with the white baseboard. I can now happily invite people in. And many thanks to the installation team. They were on-time, efficient, creative, quiet. It was worth every penny. I will definitely come back again. Next year, the laundry room, kitchen and family room. read more

Process was totally professional and a high quality installation. Good communication throughout. They are focused on customer satisfaction and it shows. Marco and Paulino are extremely competent and hard working installers. Apparently they have each been with Carpet to Go for at least 5 years. We are delighted with our new carpet and would highly recommend them. And a shout out to Jennifer for her follow-up after installation to ensure we were totally satisfied. read more

It's a family run business of long standing and well deserving it's great rep. Very happy with our new carpet and the service rendered by the installer Marko. New carpet in our 1600 ft town home was done promptly 1st thing in the AM and their installers worked nonstop to well after 5PM. Very happy with the job they did. They were careful handling very large heavy furniture also. Special thanks to Tiffany who handled the account and was very accommodating. read more

We obtained quotes from 3 different carpet stores. Sherrie provided us good customer service and the most reasonable quote. One example: 70 SqYrd Removal of old carpet vs 75 SqYrd from someone else. Over all, Marco (the installer) has done a pretty good job. But we would have felt much better if he had a partner with him so the job would not last from 9:30 until 8:00pm including my husband, son and myself all helping with cleaning up, put the washer & dryer back in place at the end. Marco mentioned that he's having a hard time finding a good working partner which we understand. He also worked non stop with no break which we didn't feel good about it either. He is a very hard worker. Anyway, we plan to use them again for our downstairs project and hope Marco finds a good partner by then. read more

Carpet To Go - Beautiful new carpet. - Carpeting Near Me - Bellevue, Washington

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I had a great experience with Carpet To Go, and I'm not sure there would have been anything else to make the experience any better. From costs, to customer service, to follow up after installation, the Carpet To Go team was a pleasure to work with. I'm about 8 months pregnant, just got a new home, and wanted to get carpet in as soon as possible. Tiffani was happy to take on the challenge, and we were able to pick a carpet, get measurements, order carpet, and install in a little over 2 weeks. I can't complain! I will definitely be returning to them for my future flooring needs. read more

I emailed Carpet to Go after seeing them recommended on a community website. They responded very quickly and we decided to go in to take a look at what they had to offer and get more specific pricing. We were greeted immediately upon entering the store and Sherrie offered to show us the different types of carpet that might suit our needs. We were able to bring home multiple samples which was very helpful. When I decided that I wanted a larger sample of one option, it was sent out via FedEx and we had it the next day. They came out to measure in person, and we had our carpet installed within a week of making payment. The installers were very polite and cleaned everything up. We couldn't be more pleased and highly recommend their service. read more

They were very helpful from the beginning, helping me choose the right carpet, removing existing carpet, and installing the new one. I was very pleased with their service, and felt the cost was reasonable. read more

Where to start? 1- They did not install the carpet I picked out in the rooms I chose and said it was a "misunderstanding" and of course the carpet and cost of install was higher for the carpet they installed. 2-They do not train their subcontractors. I was told I would have to pay more for the "more experienced" installers since the carpet has a pattern. Well, the Mickey Mouse crew showed up and installed the carpet crooked through out each and every room! Obviously they were not a more experienced crew as there are also seams in several rooms. 3-Although their store employees are kind the "Customer Service Rep" is argumentative and just a joke! On their website their motto is " Treat Every Customer Like Your Mom, and Make Customers for Life". Well Mom is not happy and wants her money back! read more

Words can not adequately convey how thrilled I am with Carpet to Go! From the initial process of selecting the correct type of carpeting I received the highest level of caring and professional help. Upon selection, an appointment was made to come to my little five-plex apartment building in Edmonds to measure the complicated stairs where the carpet was to be installed. Installation was scheduled and on time. We have worked with Carpet to Go with our Bellevue home, so I was thrilled when I learned they would service the Edmonds area. Can't recommend highly enough!! Amazing prices, on time professionals and c caring and sweet staff in the store plus an excellent end result :) Super happy!! read more

I can't recommend Carpet To Go enough. We love the look of our carpet and the installation must have gone well because things looked great when we came home to new, beautiful carpet and a clean space. The team was a joy to work with (Tiffani is amazing!!!) and we are so thankful on how the full staff worked hard to deliver great pricing and service. It was nice to support a local company that "gets it"! 5 stars all the way! read more

We walked into the Belred showroom and had a wonderful experience working with Sherrie. She was patient, knowledgeable and went the extra mile to even send a carpet sample to my mom a few states away so she could be part of the process! Jim was also helpful throughout the measurement process and Marco's crew was very efficient and remedied many creaks in our floor board. Overall a good experience and had the job completed from start to finish in under three weeks! read more

Would give zero stars if possible: Carpet To Go: The Carpet Criminals Decided to use this company to purchase carpet for a small bedroom (32 Sq. Yard) Checked out some other places but decided upon this company as it's not a chain, locally owned and operated. They quoted 3 different prices, each time increasing the amount of the quote. Ist issue and I should have run out of the store. I decided upon carpet that was more expensive than others I had considered. You get what you pay for right? Well not in this case. Buying high bought me low quality crap. I had also bought the supposed high quality carpet padding, yet the carpet once installed feels like cheap carpet. Flat as a pancake. This was the Mohawk Delicate Tones II. The Instore sample felt extremely thick to the touch. It was soft like velvet, dense, and luxuriously plush. I had envisioned waking up to luxuriousness each morning. What was installed was something quite different and terribly disappointing and flat. What ensued over the next 4 months was a wild goose chase of lies and games by these Carpet Criminals. The owners used all kinds of delay tactics first saying allow the carpet to "bloom". Then Gary Long, the owner came over when I reported that the carpet still felt very flat and cheap after awaiting "the blooming period" . He agreed and said he understood. Liz Long, his wife admitted many times that this is a common complaint that they do hear about from other customers. She said people make complaints saying" "This is not as thick as the carpet I saw" (in store). She assured me that after the "blooming process" there would be an improvement. No such luck. If anything, as this carpet is being vacuumed, it feels even more flat and cheap. Liz stated that Mohawk was "under obligation" & that the sample and the carpet should be the same, and if not, she will ensure that I am made whole and that justice would be served. No such luck. She is a liar. Gary came over and took some of the carpet that had been installed. Now I realize that this sample was taken for their purposes, not mine. He had agreed that the small instore sample felt more full and plush than the actual installed carpet. He was polite and assuring that everything would be fine and that a satisfactory outcome would result. More false promises. Just hypocrisy and lies. Liz made it sound as if she would really go to bat for me, the very disappointed customer. I requested to see the complaint/claim and it basically said "the customer does not like the carpet". This terminology is not good advocacy for the dissatisfied customer. I reached out to Mohawk, the carpet maker. They explained that you must go through the seller I.E. The Carpet Criminals Carpet To Go. They politely suggested that I seek legal counsel! Liz Long must have known that Mohawk would not deal directly with the consumer, yet she encouraged this wild goose chase. Liz Long made many dishonest promises and claims through the many emails over a 4-month period. Gary too stated "I reassured Belinda. That we are on her side for now and the future". Pack of lies. Liz stated "If we misrepresented ourselves or the product in any way or committed any business ethical errors, then we will take responsibility". False promises and more lies. She stated that she "fights hard with the mill for a fair outcome" Gargantuan Lies. And here's the biggest lie of all. Liz Long states "I am 95% certain that we can get all the charges reinstated" Yes - She actually wrote that to me in an email. How does she sleep at night? Endless emails back and forth with all kinds of false promises, stalling tactics and outright lies. This is by far the worst company that I have ever dealt with. The promises of making things right and adhering to high ethical standards could not be further from the truth. Carpet To Go is run by Sociopaths. That is the only explanation for the games they played and the false advertising and promises they made repeatedly. They receive some sick enjoyment from stringing the customer along with no good outcome at all, just 4 months of wasted time and energy. One other thing, this company takes the full payment up front with the rationale that the carpet has to be made and then sent out. Lesson learned, never pay the entire amount upfront. It's a sure sign that they are hostile, dishonest, greedy, money hungry people who know that if problems arise, once the customer has paid in full, we are royally screwed. read more

My wife and I just sort of "stumbled" into Carpet to Go as we looked to replace carpet in a new residence. They received good reviews, so we decided to take a look. Immediately upon entering the front door, we were greeted by a very knowledgeable associate who asked a lot of questions about our residence, colors, price considerations, sq. footage, etc. Then, after collecting all of the information took us around the store and helped us pick out a half dozen swatches - all very appropriate for our needs. We made a choice right there, then had a representative come to our house, measure, deliver a quote, and the purchase was made. Within two weeks, the carpet was installed, and we couldn't be happier. Very cost effective, knowledgeable, no pressure staff, and we are very happy with the process. Would recommend to anybody shopping for flooring. read more

Carpet to Go recently was fantastic throughout the entire sales and installation process including followup! Mark provided all the answers to our questions during the initial sales visit to choose the carpet style/color and measure. My wife and I were also impressed with the installers attention to detail and the care with our recently painted walls during install. The finished in about 5 hours and left our home and driveway/yard free of debris. Great job, Carpet to Go! read more

I had a great experience with Carpet To Go when I replaced my carpet with engineered hardwood, via the Costco deal. The entire process was great, from bid to installation. When tearing up the old carpet, the crew found some mold in my office. They were patient and willing to wait on installing the floors until after I had the mold remediated. Their installers were very experienced and did a fantastic job with installing the floors. They also installed all new trim, and did a great job doing so. I would absolutely recommend them to anyone looking to make flooring changes and/or get baseboard replaced. read more

We had old carpeting removed and put in luxury vinyl flooring. The process was smooth, and the floors and stairs look beautiful. The team worked hard, was thorough, very detailed and did an excellent job cleaning up each day. We were pleased from start to finish. Great communication and follow up. I would highly recommend. read more

Marco & crew showed up on time, did a beautiful job, and they went above and beyond to ensure everything was done timely and professionally. I have recommended them to others and will continue to do so. Thanks for the great work, we love our new carpet. read more

Quality carpet, courteous and professional installation and excellent customer service! I definitely recommend Carpet To Go and will use them again! read more

First rate service from Laura V and the entire team at Carpet to Go. Transformed my out of town, can't get there to see the carpet, nightmare carpet experience into a DREAM. Laura V answered endless calls from me, and she even recommended a wonderful carpet to match the paint I had chosen. Since I was painting and recarpeting my condo from out of town, I could not get there to see the carpet and carpets change names dep. on where in the country you live. Did anybody know that?? Was on a very strict time crunch and couldn't wait to receive the samples. Rave reviews from all who have seen the finished product: paint (BM balboa mist) and carpet (Shaw flooring dream) combination. It's not their fault they can't sell any other product than Shaw flooring to Costco clients. That's part of the package if you are going through Costco. If you want products other than Shaw then you CANNOT mention Costco because as Theo B states they are bound by their contract to sell ONLY Shaw products to Costco members. I also worked with Betsy and she was very accommodating in all of our telephone dealings. read more

Carpet To Go - Beautiful carpet paint combo recommended by Laura V - Carpeting Near Me - Bellevue, Washington

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The entire first floor of our home needed a new makeover in regards to the wall-to-wall carpet. From the initial meeting with the Estimator from Carpet To Go to the actual day of install had been a seamless and professional experience. Jim text us 24 hrs in advance to give us an approx time of arrival for the install team. Dale and his team arrived promptly and finished the job in a professional and timely manner. We are so pleased and absolutely love our new carpet and environment- seems like a brand new home. Product of choice is beautiful. We highly recommend Carpet To Go for a seamless, enjoyable carpet install experience. Please give this family run business your support, as every person of contact in the office is highly professional and engaging to work with. Nicole W~ Mercer Island read more

Carpet installation was pretty much perfect. The team was courteous, professional, efficient, and did a great job in every respect. Highly recommended. read more

I did not have a great experience with Carpet To Go. I had difficulties with them communicating, rescheduling when we'd taken off work to be home twice, and leaving areas of damage behind when I asked them to come complete incomplete work. I'm disappointed. read more

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If you are looking for new floors of any kind and customer service, integrity and good workmanship is important to you, you MUST call Carpet to Go!!! After a painter from hell ruined our bathroom, getting that repaired by another painter and shower/tub refinisher, working with Carpet to Go was a dream! They were so patient with me from the beginning with my indecision and when the job kept changing because of subsequent rescheduling due to the "fix" we had to endure. The installer was very patient and pleasant. The floor went in beautifully, but we have now discovered maybe some prep should have been done differently and Liz is right there with options and suggestions. I won't go anywhere else for my flooring needs! Thank you to the Bellevue staff and Liz!!!!!! read more

Tiffani and Betsy were knowledgable about and easy to work with. Tiffani gave me some samples to take home and evaluate is different like, which made a huge difference. Once I placed the order, I was able to get the flooring installed within a week! The installation went well, not perfect, and I would have liked to have seen a little more attention to detail by the installer. Note- If you live in a condo, there is a $60 fee, which is b.s. in my opinion, but I was unable to get it removed. read more

I was really happy with this company. They were less expensive than my second option but they took no shortcuts. They were fine with adapting to and accommodating some of my minor requests. They got the job scheduled and completed quickly. Basically they were everything you want in a good company. read more

I needed a area carpet and went to several carpet stores and I must say that Carpet To Go was awesome. They were professional, helpful and most of all honest. Because I wanted a 6' round Sherrie worked with me and how I would have a large piece left and what might be done. Not only will I have a area carpet, I will also have runners. No other company suggested the "left over" which I paid for. I would highly recommend Carpet To Go and Sherrie for All your flooring needs. read more

My experience with Carpet to Go was perfect in every way. I tend to feel a bit overwhelmed any time I decide to make a major purchase, especially one that I will be living with for many years. After I did some initial carpet research I headed to Carpet to Go and it was smooth sailing from the moment I walked in the store. Tiffani was great to with and within a couple days I made a selection, placed the order and had an installation date. Marco and his assistant installed my carpet and they did a meticulous job with a challenging area. My living room has an irregular shape which is complicated by an angled rock fireplace plus a stairway (also carpeted) with a wood framed railing that goes to a lower floor. I (along with my cats) love the new carpet and I even considered sleeping on it the first night because it feels so luxurious under foot. Based on my experience I highly recommend Carpet to Go. read more

Having replaced the downstairs grungy carpets and linoleum with hard flooring in 2021, this year we replaced the upstairs. I was so happy to see all that dirty, stained carpeting go out the door! We once again went through Costco, who uses Carpets to Go. This time, they only sent over one man, and I was skeptical that he could get basically the same square footage done within the same amount of time as the two man crew from last 2021. They said he is their best installer and guaranteed the timeline. He did all the demo, hauled everything away, installed a new sub floor, and installed all the flooring within 4 days. My floors look great and we couldn't be happier. Communication with the company is excellent and I highly recommend them if you are thinking of getting some flooring work done. Bonus: depending on when you hire them, you may receive a 10% or 15% Costco gift card which can be used towards shopping or towards a future contracted job. It comes to a lot of $$$ with a job this size. read more

I stopped into this Bellevue store not expecting to find the same selection as other carpet store, but I was mistaken! Sherri greeted me and was most helpful. I compare shopped and they met the price of other stores and I like that they're family owned (I think they are franchises, but whatever). They met every deadline and came on time which is always impressive. Juan and Ishmael were professional and courteous. I will definitely use this store again should I need more carpet! read more

Great experience beginning to end. Good communication from sale through job completion. We had a big job, and I thought there was no way they'd finish in two days. The installers worked tirelessly and meticulously to get it done, and get it done well. Extremely happy with the install, and the product! read more