I've always liked this shop. It feels like a small family/community owned car shop…read more The sales people are easily accessible. They have all the basic amenities you need. If you need your battery repaired someone can come out and check it for you. The items may be slightly higher than other places.

I ordered some items online for in store pick up on a couple weeks ago on a Saturday afternoon,…read morekeep in mind all items ordered showed in stock at this store location. When clicking place order, Site stated order will be ready within 30 mins and I would receive a confirmation email. I kept looking for the confirmation email stating order was ready but never received one. I figured I would go in the store the next day. I went into the store Sunday afternoon, I advised the rep that I had an online order but never received a confirmation email so not sure if ready. He went off to side and brought up my items. He gave me a receipt and he said he was not sure why I didn't get an email. Maybe items had to be ordered from another location, but said they did get a shipment in that morning. But if came in the morning why didn't I get the email then so I could come in. I dont know if the store confirms order complete and that's how confirmation emails are sent by them or if auto sends. He never said for sure. I am not sure if I will come back to this location even though close to my home. To be honest the rep was not too friendly, as I have experienced at another location on Greenback which had very friendly welcoming staff.

My son recommended O'REILLY to me this morning when my car was having battery issues. I went in…read moreand Tino tested my battery & confirmed I needed a new one. He also recommended i clean my engine to prolong the airfilters & explained multiple benefits of keeping the engine clean. Not only did Tino swap out my battery but he provided a demo and cleaned my engine. Tino was super knowledgeable & helped lower my anxiety over the battery issue by swapping it & and educating me on how to change a battery as well as proactive battery care. Thankyou Tino for taking such great care of my car needs today. Im now and forever will be a loyal O'REILLY customer because of the amazing customer service provided.

It was meant to be I drove to O'Reilly's Auto Parts after several mechanics gave me the run around…read morewhen all I asked / needed was for a check engine & traction light that came on in my sons vehicle to be assessed. One guy said they don't have the means to diagnose, and advised me to go to the same shop they owned in Roseville, and then proceeded to tell me that it's a process to diagnose check engine lights. Having little to no general automotive knowledge but possess common sense I drove to O'Reilly's and met Gary, who greeted me enthusiastically & with a smile, asked how he could help me (I could tell he genuinely wanted to help). I let him know my sons cars check engine light & traction light came on yesterday, and without any hesitation, he said, "I gotcha"! Several minutes later I followed him out to my son's car where he connected a diagnostic code reader, that he provided me with a print out. The cause, "Replace Ignition Coil, ignition coil #2 misfiring. Gary recommended I change all 4 spark plugs, along with coil #2, which I did, and it remedied the issue! Cannot say enough about Gary, who I found out served our great Country in Vietnam! He made my day.... Thanks buddy!!

Today's experience is why I'll ALWAYS choose O'Reilly's over any other store and I hope management…read moresees this as well. I knew my SUV needed a new battery for a few weeks now, but have been putting it off. Today, while at the park with my wife and toddler, 30 mins from home our battery decided to finally die completely. The first thing I did was uber to O'Reilly to get a jump start pack and immediately Noe was super helpful and recommended I borrow their jump pack (and leave my ID) in order to save some money until I could get the car there just so I can get a new battery. Unfortunately, the pack was not able to get the battery going so I called back and Noe offered to literally come out to me after his shift and help me install a new battery! So I placed in a new battery order online, he arrived promptly right after work still in uniform with all the things necessary (tools, the new battery I ordered, the receipt so I can get my core deposit, and even my ID!). He even did the labor himself pitch black at night, it took him only a few minutes and our car was up and running again! This review is the least I could do to thank Noe. At the end of the day all auto parts stores sell the same thing, it's this type of service that differentiates which one you should always choose.

The employees there are above and beyond! The young assistant ( a guy), unfortunately, I did not…read morememorize his name was helping me with the light bulb. I felt terrible that day.And he saw it. So he was going back-and-forth with me to switch the light bulbs and install them. He even told me to stay in the car and not move, cause I was in so much pain. Thank you so much!

Highly recommend Autozone @ 2020 Blue Oaks Blvd. Every time I go in all staff are always very…read morehelpful. But today, Aaron C., thankfully, went above and beyond with helping to get my daughter a new car battery, and he even changed it for her! It's comforting to know we have auto help close by. Thank you so much Aaron C!!!

I brought my car in tonight because the check engine light was on…read more Felipe greeted me when I entered and kindly diagnosed the car. He gave me a printout and did some research to show me what the problem could be. I've been to this location several times and I've never had a bad experience. The store is always clean and parking is easy.

I can't say enough good things about Lone Star Service. They truly came through for me and my…read morefamily during a stressful situation. One of the bolts on my brake caliper backed out right after exiting the freeway, causing the caliper to rub against the inside of the rim. At the time, I wasn't sure what the issue was just that something was seriously wrong. I safely pulled over, called AAA, and then had to quickly decide where to have the vehicle towed. After doing some research and seeing how highly rated Lone Star Service was, I gave them a call and explained the situation. They immediately worked me into their schedule and took the vehicle right away, which was a huge relief. Not only did they diagnose and fix the problem quickly, but they also got me back on the road in an impressively expedient manner. On top of that, the cost was more than fair, especially considering the urgency and quality of the work. If you're looking for an honest, responsive, and highly capable shop, I highly recommend Lone Star Service. They were absolutely wonderful, and I wouldn't hesitate to trust them again.

Excellent service. I would recommend this guy to anyone who wants a local auto shop. He's a no…read morenonsense mechanic.

Franklin's Family Auto provides quality service at a very fair price. We have had them do a number…read moreof service jobs that would have cost 2'xs more at the dealership. Their service representative can be trusted and will not up-sale you or provide a service that is not needed. Trust is important and that is something they possess in spades.

Quality I had an…read moreappointment and they didn't pre-order parts for spark plugs. (Clearly they don't expect people to show up.) I used to do work at a place in Truckee so yeah, we ordered the parts in advance, and sent back what we didn't need. DUH John's daughter was super snotty and I know more about Cars than she does guaranteed. they had to order parts which John said would take half the morning (so why did I have to show up at 8 AM and they said if I left and came back when the parts came in I would lose my place in line so what is the point of having appointments ? my car was there almost all day and I had that instinct when I pulled up like I need to just go over to the dealership they quoted me only $50 higher and it's a boxer engine in a Subaru so you want the dealership master technicians on it. Because when I got my car home, it backfired three times because the spark plug wasn't seated properly by their mechanic at Franklin's NEVER AGAIN NEVER AGAIN

I was referred to Segurra's from a service rep at O'Rileys auto on Harding, "Robin"(she's also…read more awesome, friendly and very knowledgeable). I was looking for an honest & reliable mechanic. Segurra's responded quickly. Raul explained exactly what my car needed and why, he didn't try to overcharge or oversell me on services I didn't need and even though they were super busy everyday they were still able to work with my schedule and get my car in quick and fixed at a very reasonable price. I will be referring and reusing this shop if my car ever needs services again.

As expected, good and honest mechanics are hard to come by. Raul and his team and Segura's have…read morebeen great to us. My wife and I were new to the area and Raul has already helped us out on nearly half a dozen issues. He's honest, quick, does good work, and his pricing is fair. Whether you need a simple AC recharge or more serious repairs done to your vehicle, from our experience Segura's has been great for both.

Dillon from sales and parts has been extremely helpful. I purchased a car through them and he…read moreoffered to help source parts etc... even if they didn't have it, he'd send links and spots that do. Super awesome guy and a great representative of their business. Would 100% do business with them again

I found door assemblies for my Prius at the Autogator website at a much better price than I had…read moreseen elsewhere. All of the employees I met were courteous and very professional, especially Jay, the person I dealt with. The website warned that there were some dings on the front door, but the dings were so small I could hardly see them. I appreciate their honesty and clarity. Phil