I have been using this dry-cleaner for the last couple years, I go about once a month to have my work clothes cleaned, and I've never had a problem. They have the clothes ready when promised, prices are reasonable, the staff is friendly and quick, and most importantly the clothes always come out clean and perfectly pressed. I've never brought them any real specialty items, but I do have a couple tops that require hand-washing, and I've also had stains that needed special attention and those have turned out great. I also brought 2 very bulky sleeping bags for cleaning after a trip to Alaska and they came out like new. I see that other people have had problems with specialty items, (wedding dress, mattress pad) so maybe use caution with those types of things... but just for a regular dry cleaner, I think they do a great job, and they are always friendly. read more

WORSE EXPERIENCE EVER! Really I wouldn't even give them 1 star! I took my wedding dress there to be cleaned, initally dealt with Michelle- who was friendly and seamed knowledgeable. Told me if they were unable to get anything off my dress they would contact me or if they had any issues. I NEVER heard of any problems. I picked up my dress and after I got home was looking at it and noticed that some of the sequins on the back were obviously yellow. I called and spoke with Rob the owner. He told many things, from it was my fault as I should have educated myself about dry cleaning, how it's important to establish a good relationship with your drycleaner as the they would let you know if there were issues, to wedding dresses shouldn't be dry cleaned as they are meant to be worn only once (I asked why he provides this service then, but he didn't respond). I told him this is why I was trusting him the professional to educate me. When I said I would have appreciated someone telling me this was a possibility- again I was told this was my fault as there are pamphlets hanging on the wall. He then proceeded to bad mouth his employees and say is hard to find decent front line staff. In the end told me to come into the store and he'd look at my dress but was pretty sure nothing could be done. I came in as agreed and I have NEVER been treated so rudely in my life. He never introduced himself, apologized or anything. He looked at my dress and said "I didn't do this, there are 2 different sequins and that's what caused it" mind you the dresses is a mirror image of each other on the back and nothing On the left side was yellowed. He asked how much I paid for the dress, then looked over his glasses at me and said you get what you pay for and I didn't do this (dress was originally $875- I paid less for what that matters). I again stated I would have appreciated someone at least telling me about the damage and he said I didn't notice it. Really? And he's the professional! He told me to go after the dress manufacturer as it's not his problem. He did his job. I'll try to attach the picture but my 3 yr old can see the difference. Rob said he would not give me back a dime and walked away. VERY POOR CUSTOMER SERVICE in every aspect! You couldn't pay me to go back. read more

Carriage Trade Cleaners - Heirloom no more- This is the yellowing that Rob stated was not his fault and that the manufacturer must have used 2 different sequins! - Dry Cleaning Near Me - Great Falls, Montana

in last month ruined 2 Ariat shirts with stains and lost one and all I get is a shrug of the shoulders and clueless look.

I need a last minute same day clean & press for a shirt and pants, friendly attendant said they could help and have it done quickly. I was expecting a few hours but they got it done in less than 2 hours (left at 9am it was ready by 11am) thank you for the quick friendly service. read more

Don't even think about taking ANY items to this business! After ruining many items and CHARGING me for supposedly cleaning them, take my advice and find a different drycleaner to take your items to! I took a brand new $120.00 mattress pad to them because it had stretched out a bit and I knew if it was laundered and or cleaned that it would fit better and when I went in to pick it up the OWNER of the business told me it turned out great! I took it home and unfolded it to put on my bed and it was torn in many areas making it impossible to ever use again! I immediately took it in and asked to speak to the owner and when I showed him the torn and tattered mattress pad he got super defensive and threw his hands up in the air and basic called me a liar! He claimed I brought it in torn and damaged and basically made no attempts to help me out and told me I was in the wrong! What ever happened to the customer is always right?! In the past years I have spent so much money with this business and I would highly advise anyone, DONT give any of your hard earned money to this fraudulent business!!! read more

Over the past year I have used this company at least 6 times, each time trying to overlook the pitiful customer service. Each time I drop off clothes I am greeted by an attendant who seems attentive to my request and I feel they are going to provide a decent service. When I return to pick up ...they consistently struggle with locating my garments. When I get the garments home I have had to run an iron over them again because they were not properly done. This last time was the final straw...I have never been treated so rudely in my life. The teenager delivering the clothes had requested my first name and I enunciated it very clearly because I am used to always having to repeat my name and usually have to spell it which leads to trouble locating my order (see above) she looked at me and told me to get rid of my attitude....are you kidding me...since when do you speak to a customer that way even if I did have an attitude I in no way appeared hostile to her or anyone else... needless to say when I asked to speak with her manager I was told she was not there...well Carriage Trade you have lost a paying customer and I will ensure that anyone that works for me is advised against utilizing your services. read more