Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Great working with aced it. Yearly upkeep keeps a/c running great. They come out twice a year to…read moreclean and maintain my system.

Caleb contacted me minutes after I submitted my request here. The promptness, honesty, and quality…read moreservice only continued from there. It was a complex job but the team executed and were very happy with the result. Would recommend to anyone. Especially in an industry where honesty is particularly needed.

Had a new HVAC system installed and ducts replaced. Tony, Eliot, Michael and Frankie were great…read more Removal of the old system and installation of the new was done very efficiently. These technicians were polite and very clean.

For a home I manage with an aging (nonagenarian) tenant it was decided to install A/C to the…read morecurrent system so that health and safety were adequate. We had contacted a local company and, while the quote and scope seemed adequate, the plan for condenser placement was not great and I had sticker shock. So I went to YELP and found JL Martin. I am so glad I did! Jared toured the home, and came up with a great plan for a new system and was able to come in around 3K less that the previous company. I appreciated the 'out of box' thinking! This included working with the city permit process as well. The biggest hold up was actually the city acknowledging and passing the plan. Once that happened the JL Martin team scheduled quickly and the install was completed in under a day. The install team was incredibly respectful, explained everything that they were doing, and took great pains to be as unobtrusive as possible. They gave me the guidance on what to expect with the state inspection and city, made sure I understood what the filter requirements would be in the future and the city signed off within 10 days of install. I could not have asked for a better experience! They really work with you and everyone, from installer to office staff to upper management were amazing, responsive and helpful. They deserve all the reviews that encouraged me to reach out to them.

100% the best experience I've had with an HVAC company or maybe a contractor in general. I had been…read moredealing with horrible and unprofessional contractors sent by First American Home Warranty, so I decided to hire my own company, and the difference was night and day. From the beginning, I spoke with Anthony, who I believe is a manager or scheduler. He was incredibly knowledgeable about the issues I was having with the furnace. He was patient and explained the different parts of the furnace in a way that made sense, instead of it all sounding like a foreign language. He was also very responsive and text-friendly. On top of that, he gave me advice to contact my warranty company and get written confirmation of what they would and would not cover regarding costs. He didn't have to do that, but he made it clear he didn't want me spending money unnecessarily. The technician they sent was equally great. His name was Andrew, and he was on time and communicative throughout the entire process. I was at work, and he provided constant updates and photos. He went above and beyond with the service and even swept up the garage before leaving. All in all, I would absolutely recommend going with these guys. I know we're all trying to save a buck here and there, but you truly get what you pay for. These guys are top of the line. I hope I don't need HVAC service again anytime soon, but if I do, I know exactly who I'll call.

Great response time and reasonable pricing! Our furnace motor blower went out and they were able to…read moreschedule me for repair the next day. Andrew was great and was able to replace the part in a timely matter and was really nice. Will recommend.

The company is excellent. When my AC went out, I was in a tough situation, and they scheduled a…read moresame-day appointment right away. I even called back to see if they could come earlier, and they did their best to accommodate me. The technician they sent, Brandon, was incredibly helpful and considerate. He explained everything clearly as he worked, which I really appreciated. This is also the same company that installed and continues to maintain my unit, and they've always been professional and customer-friendly. I highly recommend them to anyone in need of AC service.

Edgar Valenzuela came out for a complimentary service, in less than 5 min he was able to deduce…read morethat we needed $3500 worth of parts and labor before the compressor went out and we had to replace the whole unit. Mind you, we just bought this AC unit within the last 5 years. Literally the next day the air started blowing hot...now we're wondering what Edgar did during his "inspection". We have to call out our home warranty cause we're definitely not going to have this place fix anything! Suggest watching them during the inspection process

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

DO NOT RECOMMEND THIS BUSINESS! Conartist at best. I worked for them for approximately 4 years…read more I've seen them put used parts or not replace parts and charge customer full price. They owe everyone money employees, vendors, the tax man, etc. And still go on vacations. Over the years they've written me numerous bounced checks and as of today still owe me thousands of dollars. Jason will tell you any BS line both shady and untrustworthy. They should not be in business!

I had a simple rerouting of sediment trap for sale of house that needed to be performed. Brandon…read morewas quick with responses - offering servicing my house at a reasonable price. Tech Daniel made quick work of the project. Very friendly and professional. Job was completed as expected. I highly recommend going with New Age Air for future HVAC services! They easily stand out from other HVAC companies

After 30 years of non energy efficiency but faithful service, we changed out our HVAC. Decided to…read morebe proactive before old system taps out in mid summer Saw the quality of work by New Air at work and went with them. It was an all day job and they were meticulous. These new high efficiency units need professional installation. Every consumer report said "if installed properly" the units can last 20 years. I'm excited and confident about our system

We contacted All City for an emergency repair and we were immediately put in contact with Sergio…read moreC., the plumber that rapidly came out to help. Although he was unable to fix the emergent issue because the leak was from the fire suppression system (a specialized license is required to fix that), he found a major problem in our front yard with the water lines and pressure regulator. He took the time to kindly explain the severity of the issue and we soon scheduled for the repairs to be done. His work is at the level of high craftsmanship and he guided us through the decisions regarding the scope of the work. We will absolutely request him for future projects and recommend him and All City for your repairs.

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

I had a great experience with Diamond Air Servcies. Their pricing was fair and affordable compared…read moreto other quotes I received, and their communication throughout the project was excellent. They kept me informed every step of the way and completed the work exactly when they said they would. Their commitment to customer service throughout, and after the job was finished, was excellent. We experienced an issue shortly after the installation, and when I contacted them, they came out the very next day and resolved it without any hassle. It's refreshing to work with a company that stands behind its work and responds quickly when a customer needs assistance. I highly recommend them to anyone looking for a reliable, honest, and professional HVAC contractor. Their workmanship, communication, and customer service exceeded my expectations.

So glad we went with Diamond Air for our new AC and Heating system. The owner Anthony was very…read moredetail oriented when he came out to give an estimate. He's a man of his word throughout the whole process. His estimate came in with the best and most efficient name brand system at the lowest price compared to our other 3 estimates. His crew did an amazing quality installation backed by a 5 yr labor warranty. Everyone on his crew was so nice and pleasant to work with, very knowledgeable and skilled, did a excellent job, cleaned up after themselves. Everything went smooth and great! Didn't get a photo of the Furnace because it's in our attic, but here's our fabulous AC unit! It's so quiet and lots of cold air!

I wish more local companies are like this company!!…read more I bought 2 units of mini spit units but I need a professional to install them properly. So glad I met this company from yelp. Everything was excellent from A to Z in term of process, price, communication, and work ethics. Process: When I sent an inquiry about installation of HVAC, the response time was quick. Then, it's followed by in-person appointment & evaluation, then a written quote was given quickly. Price : fair and reasonable Communication: Fast & clear . The owner also offered alternative method of installation if I want to keep my artificial grass untouched. ( but I chose to put the unit directly above the turf). Work delivery: As promised, they also left the place in clean condition and hauled away boxes and trash from installation! Other: Ronnie is polite and professional. He evaluated the situation & scope of work carefully. I recommend this business!!

My AC unit went out and I contacted a few HVAC companies. Ronnie from Holy Comfort was able to…read moreprovide a 2nd opinion and a correct diagnosis of my system. He definitely saved me time and headache. His pricing was fair, definitely honest and to the point. He was on time and very well mannered. Definitely my go to the next time I need HVAC service.