They refuse to assist with providing a remedy to the 89 decibel sound occurring in the home. read more

Carroll Organization - The own Arium Kildaire and refuse to fix the issue that prevents sleep, everyday living, and work in the home. - Property Management Near Me - Atlanta, Georgia

If I could put no stars it would be too much. Woodstock 260 managed by Carrol Properties is an organization that has no structure. Try callping them... endless voice mails left and never returned. My suggestion don't bother with them. read more

Customer service DOES NOT exist here at Arium Glenridge formerly Nevadan. I am in my second apartment within a year for a foundation leak issue. Within the first apartment no one acknowledged my work order and the leak turned into mold. Now in the second apartment 7 months in another foundation leak. My repairs took 3 WEEKS FOR REPAIRS and I am not being offered rent reduction. I pay Carroll Companies and they are pointing the finger to the vendors. This is proof that they do not value our relationship or care about my inconvenience. I pay to reside within my ENTIRE apartment not partial. Reviewing my repairs they not even 100%, the carpet edges are not stuck down, the base boards are still yellow and has two mold spots, it is obvious that the job was rushed. I have yet to see how and where on paper that they tested the wall and carpet for mold/mildew. You would think calling the resident relations representative would help, she just directs you back to the property management team and does not call back as promised. I see now why this property has so many bad reviews. Caring is not their duty. What I am asking for is good faith coverage as I am a paying tenant. I work to pay for good customer service and honor those who admit to fault and stop getting the run around. read more

I have lived in these apartments for 8 years. Six of those years have been in the same apartment. Living here has gone from bad to worse. As you can tell by the pictures these are NOT luxury apartments. This apartment complex was built in the 80's and yet they want to charge as much money as apartments going up around in the area here in 2018 and 2019. Makes no sense. We were told when a big dog was loose that they had no money to take care of it. Tenants do not want to hear about your money problems when we paid our rent and gave you $1,300. Safety is their responsibility. I have called the front office and corporate and I am told the lawn workers are on the property. How does that help me? They might be on the property but they have not been by my place. One week in August they cut my lawn and only once now in September. Corporate has not called me back either. Nothing is being done and that is not right. read more

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My Belongings and personal items were stolen because management allowed other non staff members/service personnel in my unit without my permission. The heading is only the tip of the iceberg of the bad service and indifferent attitude I received from the management staff at the property by the property manager Marcus and his Regional Manager Larry. It started when I moved into this unit. I came on the July 31st to sign the lease and move some items into the unit. Upon arrival in the unit it was occupied with an unknown person male sitting at the counter. I was told by the manager Marcus not to worry once I finish moving my things in he would lock and secure the unit. He did not have keys ready even though he knew I was coming to sign the lease and take possession. That should have been my first warning ineptness . However I gave him the benefit of the doubt. My first mistake. I was unable to make it back the following day before 5 in time to get the keys so I sent my business partner to retrieve them. Well guess who he sees in the unit the same male sitting at the counter, with my personal belongings I moved in the day before sitting there unsecured. 1st sign of arrogance/indifference. To make matters worst he noticed drinking glasses I had brought the day before were broken on the floor and pushed to the side. With no note of apology, not even an attempt to get it up and hide the crime. the second sign of arrogance/indifference. I move into this $1200.00 a month unit that is suppose to be all inclusive. The problem is the TV that is suppose to be installed is sitting on the stand still in the box. The cable that is suppose to be included is not hooked up and the screen to the window is laying against the wall. This was the case for the following three days I'm living in a unit with no ability to watch anything. The fourth day the cable guy comes and Im heading out to work and the on the ball manager never made a key so when I tell him Im heading out please have the manager let you in, Marcus calls me while I'm driving to my meeting to inform me that I have the only Key and that it's no big deal they will have to do it some other time. 3rd sign of arrogance/indifference. It maybe big deal to you because for some reason you don't get it, Im in a house going on a week without one of the main amenities. If you had a servant attitude and you put your resident/customers needs first it's not okay it is unacceptable. Customer service arena demands that type of personality. Instead he gives an arrogant I'm doing you a favor personality. 2 days later I finally got cable and my TV hooked up almost a week after moving in. No apology nothing!. HERE IS THE LAST STRAW INCIDENT. Keep in mind my partner has wrote an email to through the company's website on his disappointment in service. This email I was told goes directly to the regional Larry we received no reply. I tried to look the other way then the last occurred. My partner and I sell electronics/computers in our store and online. The stock that I moved in and was assured by Marcus would be secured an item from that stock was missing. I contacted my insurance company to inquire about coverage of the loss. I was asked for a detailed list of people who entered the unit since this was not a forced entry. This was difficult to do since the unit was not ready when I moved in and atleast a half of dozen people were in and out including some unknown male. Oh I forgot on the 4th or 5th day the AC stopped working on a 90-100 degree day, I think I lost 5 pounds that night. Add one more service person. I approached Marcus with my concerns and the request from the insurance company for video and the list. I never received the video and the list was missing the unknown man on two different days Marcus on purpose omitted him. I emailed him why(no answer)I asked him to call so we could discuss and he argued with me saying he does not have to answer any of my questions he is the property manager. He then stated he will have his people call me I thought people what people. He meant his Regional Larry it seems I guess he knew he would back him, his people! The end of the day they I don't care about his people. He had no right to put my property at risk. unfortunately he has a supervisor that is just as indifferent to customers. read more