I've been using BB&T for the past 6 years, since I was 16 in high school. I use to always have a…read moremoney management problem back in high school and would always end up having overdraft fees. This bank normally understood my lack of majority and helped me up by removing the majority of them. I've always been treated like a valued customer and have had only a few bad experience. (Such as not getting my id back or the teller missing one of the checks) All in all they are by far the best bank in the area and I highly recommend them to everyone.

I so love our bank in bluefield va. and in Princeton w.va. they are so helpful they helped so much…read morewhen my parents died and I had to take care of estate.I was lost but the two girls at Princeton took time to help me get thru it. I could not have done it without them . THANK YOU AT BOTH BANKS

Excellent local bank who cares about their customers! Goes above and beyond to get you financed. We…read moreare repeat customers and will always recommend this bank to friends and family.

Horrible bank. Incompetent staff. No one ever calls back if they even answer to begin with. They…read morelose important paperwork from the courthouse which I've had to submit multiple times. Such a headache. If you need a bank go literally ANYWHERE else

Wonderful bank. All the people are caring and friendly.read more

Spencer Lowery of the Blacksburg branch went above and beyond with the help he provided me. His…read moremanner is respectful and he's very efficient.

Walked in to open an account. Karen, did her best to explain all the ways she cannot help. First,…read moreI didn't have a copy of my kids social security card (?!) ok bank policy, moving to creating just mine. At 3:40 on a Tuesday, in an empty office, Karen explained they would not be able to open an account today, but I could "apply online". MemberOne is not great, but FreedomFirst is worse. I wanted to move my financials over to FF but at this point MemberOne is looking much better. That said, Many thanks to 30 years of University FCU in Austin TX. Shout out to service pro's that don't give you a dozen reasons they will not help you like Karen at FreedomFirst.

I've been doing business with the Bank of Marion for around 20 years and it keeps becoming harder…read moreand it seems like to get money. After I've just deposited a check, they seem to want to keep putting holds on checks sometimes 2 or 3 days and this is on third party checks which is aggravating but understandable. But when I deposit a check from another bank another financial institution and they tell me it's going to be 7 days before I can get my money. That's a whole new level of aggravation. Then when I go to get it I drop by a branch and I'm told we can only let you have up to a certain amount from a branch. I'm not dealing with this. This is so much aggravation to go through to get my own money when all they have to do is pick up a phone and call these people and verify that The funds are there to back the check. But we all know that money is transferred to them next day. There's other things that play here! We live in a world now where things are done literally overnight. The longer they can keep my money or anyone else's money in their Bank, the more they can lend on it. But it's okay. I have other banks I deal with and I will be moving all of my accounts and funds to one of those here over the next couple weeks. It's a lot of aggravation getting all that set up. The auto drafts and what not but I'm just done playing games with these people. So I gave them one star and that's only because this app made me otherwise they wouldn't have got any! And there's a lot more that I can add things that's going on over the years, but I feel like this has gone on long enough and pretty well explains most of my complaints!

Someone close to me recently contacted me asking for a large sum of money quickly. I quickly wired…read moremoney to their account at the Bank of Marion, because that is what most of us do when you have a friend in need. When my friend told me that the Bank of Marion was holding the wired money for 24 hours, I called the bank hoping to clear things up and get the money to my friend ASAP. They informed me that they were concerned about my friend being scammed. I had the same fears, and when I questioned my friend further it became clear that they were being scammed. Rob Donnelly and other employees worked very patiently, and compassionately over the next two days to return the money to my account. Had Rob and the crew not put the brakes on and been so accommodating, I would be out of a large sum of money, and my friend would have to live with the guilt of having given that money to a scammer. Thanks Rob and the Bank of Marion