Fantastic place! The doctors and nurses are up to date with technology and are very nice and…read moreknowledgeable. I wasn't made to feel like cattle through a chute. Very sweet front desk staff.

Even with their busyness, these guys were really helpful with getting me in and out and taken care…read moreof with consideration. I know that the medical industry is hurting to provide and still make money these days but Family First still manages to provide efficient care. I am a patient of Dr. DeMedio.

Amy at the checkin desk turned away my 89 year old mother. Dr. Hogg wouldn't check her wound from a…read moreprevious fall because we were 15 minutes late to the appointment. But it's okay for the doctor to make patients wait an addition 15-20 minutes when running behind schedule. After begging to be seen they allowed my mother to come back 5 hours later.

I have had nothing but love for East Petersburg Family Medicine as you can see from my earlier…read morereview. However since they were taken over by Penn Medicine there has been changes that I'm not so enamored with. One of the practice's best assets is their employees and customer service. I loved that my phone call was always answered live and the clerical staff were always so helpful. Calls were returned promptly and all my insurance/billing inquiries addressed immediately. Since Penn's arrival they no longer answer with a live operator. Instead, as with most other doctor's offices you are greeted by a long menu and extended wait times to make an appointment. In other words they did away with the one feature - a live operator - that set them apart from the others and this saddens me. They also have a new check in kiosk instead of being greeted by and checked in with a human. While I don't necessarily dislike this feature the practice does have a large clientele of older patients who I have seen struggle with this. If given the option my bet would be that anyone over 60 would prefer to check in with a live person. I hope they decide to make this feature optional and not mandatory as they push now. My third gripe has been the referral department. I don't know if there have been personnel changes or if my new insurance is just very complicated for them but have been having issues getting things addressed for months now. In many ways I feel as if I am doing her job. I have even reached out to my insurance company myself (a task in itself) and gotten detailed written responses on the responsibility of my PCP and cut/paste to the referral girl only for her to continue to do her own thing. While I like that our correspondence is documented when I reach out to her on the Epic/MyLGH health app, it does take her a few days to respond. With that said I am still actively trying to resolve an issue, and hope that this issue and future ones are handled the proper manner. Despite these changes I love my doctors; Elizabeth Sigmund and Dr Elkz being my personal favorites and the nursing and clerical staff (with the exception of referrals) are wonderful. Overall the front staff work well with the back staff and I haven't witnessed a high turnover in either department. Their hours are convenient, as is there location and I highly recommend anyplace that uses the Epic system to correspond and share information and test results between doctors. They still get my recommendation.

I left this practice a couple years ago because they don't respect their patients and their time…read more My new physicians see me on time. I'm here with my grandson at his 2:05 appointment, the office is empty and it's 2:35 and no Doctor. Avoid this place like the plague!

The new facility is so professional yet friendly AND efficient. Been patient for over 30 years and…read morewouldn't change ever. The staff is patient oriented and you feel like family there. Just a plug for my dr Lauren Bieber and the PA Jenn. I am blessed with great health practitioners. Great place. Positive improvement!

Been with them for years and have seen a deterioration of services. Probably will change to another…read moregeneral practitioner.

We were in town for an event and my son needed medical care. We had an excellent experience. The…read moreassistant and doctor were very thorough. The wait was short and they keep you updated on the wait time on a screen in waiting room. The facility was modern and nice and clean. I would return if ever needed.

Do not come here. You will die while you wait. We came today and asked about the wait before…read moredeciding to stay. Hey there are "only" a few patients here ahead of you. Unbeknownst to us, that was only walk ins. This place lets people make appointments too. For non-urgent matters. Like a rash. So is this "urgent" care or a family practice that fills in idle time with walk ins? Greedy much? We waited 90+ minutes. And they don't seem to want to give you the real picture of how long you're going to wait. They don't want you to leave. . I would say to just go to the ER if it's truly urgent. Unless you want to come and sit in a waiting room all day. One caveat- Frank is lovely and the best PA we have ever met. So if you do come, make an appointment and request Frank.

First thing first, shoutout to everyone on the nursing staff. During labor and delivery Nurse…read moreMaggie was an absolute Rockstar. The Dr and Anesthesiologist were great at explaining everything and laying out all options. They were friendly and kind to the doula as well! We gave them a birth plan and they followed it completely. We had another nurse in couplet care named Binika who was outstanding and stayed 30 minutes past her shift due to an emotional situation. She was outstanding as well. Overall, the visiting hours and down time hours were perfect. Gave us time to recover and try to get some rest. Lactation support was amazing. They were very helpful with my wife and she was very appreciative of the staff for assisting her with this. My wife and I are grateful for their services and the safe delivery of our baby. Would definitely recommend Women's and Babies Hospital! The food was okay, but the peanut butter pie was stellar! The day of birth meal for the mom is between crab cakes, steak or lobster. My wife said it was delicious and the best meal she had there! Dad's don't complain about it to your wife, but that couch is rough

I had the worst care at women's and babies, they push procedures on you they don't leave you alone…read moreto rest the list goes on and on. I did not need an episiotomy and they kept on trying to get me to do it, the baby was not in distress the shoulders were not stuck and I did not want an episiotomy. They charge you an arm and a leg for bad service. The doctor I had was not able to answer any of my questions. I do not reccommend womens and babies at all. I am going to stick with the womens place for any future births I have.I also wanted to add when they did the induction they inserted the needle so it sits in my arm painfully and because of that I could not sleep when they offered to reinsert it I agreed and the second time was just as painful. They wanted to run expensive tests on me and my child I refused.

I've been going here for years, nice doctors, nice office staff…read more They're pleasant, skilled, easy to work with.

Always pleasant, professional, kind, and knowledgeable. I have never been rushed or placated.read more

Very happy with care and support provided to our own and extended family over many years. Good…read moresize and nice front office staff.

If you want to be totally disenchanted by healthcare professionals, this office is for you. If you…read morewant to be seen by someone who genuinely cares for their patients, please go elsewhere.

Horrible place, humiliating. I worked as a nurse in that office and the things I saw was horrible…read more I wouldn't say that all the offices are bad because the people that work are good people. But as the Doctor Diamantoni and nurse manager Lillian it's horrible!! The management and the treatment they provide for the patients, just expect everything to be about money. Like if you have a UTI don't expect them to send over medication they want you to go to the office and you will get a bill. And the Covid protocols are a JOKE! If you want to be a patient there then at your own risk and if you want to work there then be prepared to be overworked and under appreciated.