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    Caruso Mazda

    4.3 (88 reviews)
    Closed 7:00 am - 8:00 pm
    Updated 2 months ago

    Services - Caruso Mazda

    Auto brake repair

    Auto engine repair

    Caruso Mazda Photos

    Recommended Reviews - Caruso Mazda

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    Paul P.

    Was contacted by new mgr. Daniel, who handled my concerns and gave me fast and thorough info I needed. Couldn't be happier with his service.

    This dealership's finance department engaged in the most deceptive bait-and-switch billing practices I have ever witnessed. I arrived with an independent 5.94% credit union pre-approval. The finance department explicitly stated they were using their terminal to match my credit union parameters so I wouldn't have to drive back to my branch. Instead, they surreptitiously switched the primary lender, inflated the interest rate to a predatory 7.61% APR, and packed my loan amount with junk fees . When I reviewed the itemized pages tonight and caught the discreprancies I gave them the keys back left in an uber , and initiated a formal billing fraud dispute with my credit card company to freeze their merchant account funding loop. If you are first time buyer stay away

    NOTICE OF DMV INVESTIGATION & $19,618.00 SURETY CLAIM (Case #PC-0000057760) ​I am documenting the following factual violations regarding my vehicle purchase: ​Failure to Pay Off Trade-In (CVC § 11709.4): The dealership did not pay off the $19,618.00 lien (Contract Line 1G) on my 2020 CX-5 within the legal 21-day limit. This resulted in my bank account becoming delinquent. ​Financing Discrepancy (CVC § 11713.1): I was promised 1.9% APR in writing. However, the final contract was processed at 5.89% APR. ​Rebate Manipulation (Line 6E): A $2,750.00 manufacturer rebate was used to justify the higher interest rate instead of the lower APR originally quoted. ​Resale Violation (CVC § 5753): The dealership marketed my trade-in for resale for $22,995 before paying off the underlying lien. ​Official Case Numbers: ​DMV Investigation: #PC-0000057760 (Cerritos Office) ​Surety Bond Claim: #100664285 (HCC Insurance) ​BBB Case: #24734622 ​Notice to Management: To maintain the audit trail for the state investigator, all communication must be in writing via email. No phone calls.

    CX-5
    Rogelio P.

    Tito and Richard helped me get into a brand new CX 5 with their special financing. Painless car buying experience. If you're shopping for a new car, I would definitely look here. Much better than other local Mazda dealers in the area.

    My New Miataaaa
    Denise H.

    HUGE APPRECIATION AND SHOUT OUT TO Israel & Bob!! They gave me the best car buying experience I have had thus far. I really appreciate Israel for all his help and information. He literally has the best customer service ever and made my experience 100x better. As well as Bob I appreciate his thorough explanation with everything and his amazing customer service as well! I seriously had an outstanding experience thanks to Bob and Israel! Like I said before their customer service was top-notch both were very friendly and great at what they do. They went above and beyond to ensure I felt was taken care of, making the entire experience enjoyable. Thank you Bob and Israel for making my visit a great time! I literally love my brand new 2024 MX-5 Miataaaa!!!

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    7 months ago

    Had a great experience with Marco. He was attentive and gave us a good price. Got the car that I wanted.

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    Page 1 of 3

    Ask the Community - Caruso Mazda

    Review Highlights - Caruso Mazda

    Richard would answer any questions I had about the cars and current deals, but still was never pushy.

    Mentioned in 20 reviews

    Read more highlights

    Long Beach Honda

    Long Beach Honda

    (1.4k reviews)

    I've been coming to this Honda location for years (one financed, then traded in & two leases), and…read morethe service has been inconsistent. I have had bad experiences in the past, but working with DONYA recently to buy out my lease was the BEST EXPERIENCE I've had with Honda. SHE SPOKE TO ME LIKE I WAS A HUMAN, not just a sale walking through the door. We had a great conversation for about 20 mins before we even started talking about my car. Once we got into the buy-out process, everything was communicated amazingly, and she did everything she could to make sure I left happy (which I did). If you go to LB Honda for a car, I highly recommend calling ahead and scheduling a chat with DONYA QUINTERO!!

    My first time going to the Long Beach Honda to get my car serviced and the experience was not good…read more I am used to the Culver City Honda which has better services. 1) They only have a shuttle drop but no pick up for you if you want to leave your car and go somewhere else. The culver city Honda will actually pay for an uber to pick up and drop off when you get your car serviced. 2) I got pushed for a bunch of unnecessary services that I did not need when I just wanted an oil change, tire rotation and engine coolant. Instead the service consultant told me I needed to replace thermostat and air fan in addition to the coolant. They also told me I need the air valve replaced at 100K miles. In total I ended up paying over $1200 for unnecessary things they pushed on to me. 3) Poor communication. The service consultant told me it would take a few hours and I needed up staying all day from 8am to 5pm waiting for my car to get serviced. 4) The day after I got my car serviced I took it to Costco for a new tire and Costco told me that there was a damaged post on my wheel. This was something that Long Beach Honda should have saw since I got my tired rotated the day before but they did not even notify or tell me that there was damage.

    Cabe Toyota - Cabe Sales

    Cabe Toyota

    (1.4k reviews)

    I had a great experience purchasing a vehicle from Cabe Toyota. Felishea is the epitome of…read moreoutstanding customer service and sales. She was an absolute superstar. I haven't purchased a new vehicle in about six years, so I had quite a few concerns going into the process, but she made everything feel seamless and stress-free. What stood out most to me was that I had never owned -- or even seriously considered -- a Toyota before. I've always been loyal to Nissan, along with the unfortunate mistake of owning two Chevrolets. Felishea was patient, kind, and incredibly knowledgeable when presenting information about the vehicle. She took the time to answer my questions thoroughly and made me feel completely at ease throughout the entire process. I would highly recommend her to anyone looking for quality service and a genuinely positive car-buying experience. I'd also like to recognize Dewayne in Finance for going above and beyond to ensure I understood everything in front of me. He provided exceptional service and made the financing process easy to follow. This dealership truly delivers first-class service. I honestly don't see myself going anywhere else in the future!

    We had a great experience working with Tara at Cabe Toyota from start to finish…read more We first met Tara in November to talk through ordering a Grand Highlander, and she immediately stood out for being responsive, straightforward, and never pushy. She kept us updated throughout the process, and our car arrived right on schedule in March. Going into delivery day, I was honestly prepared for the typical dealership experience where you have to say no over and over to extended warranties and add-ons. Fortunately, that wasn't the case at all. The whole process was smooth, fast, and very respectful. Angel, the finance manager, was a pleasure to work with. He was efficient, professional, and didn't feel predatory or salesy, which we really appreciated. They also gave us a fair deal on our trade-in for my beloved 11-year-old Prius which made the transition feel a lot easier. Overall, everything felt transparent and low stress. We're very happy with our new Grand Highlander and would absolutely recommend Tara and the team at Cabe Toyota.

    Mercedes-Benz of Long Beach

    Mercedes-Benz of Long Beach

    (1.1k reviews)

    We purchased my car from Newport, and have had it serviced there since our purchase. Since moving…read moreto LB, I am happy to say that I received the same great service here as well! Harry...thank you for making a mundane chore like a scheduled maintenance a pleasant one! And, while waiting for my loaner, I was eyeing my next upgrade!!! I hope my husband doesn't see this.

    This will be my second review first one i was ASKED TO HAVE IT REMOVED. So they don't have bad…read moreratings. Since they believe they fixed our problems. If i coulda given this rating a ZERO i woulda done it!!! Highly DO NOT recommend buying from this dealer ship My husband and i drove about 2 hours away to get our Range Rover sport. We live in San Diego we were excited to close the deal on our new car. (Pre owned) right from the beginning there was already a light that was (i) on the dashboard, which was a sensor we mentioned it to the sales rep at the time before driving it off the lot, the sales rep said it will automatically come off once we start driving it more, which never came off. . We bought this car June 27th 2025 2 months after that the power steering went bad. We called this dealership we purchased the car from and they had us take it to our local Range Rover. The cost for the repair was ridiculous. Over 5,000 we had messaged them again stating we weren't going to pay for that because we believed they had sold us a defective car in the first place. No way this should be happening 2 months into us having a new car . Fast forward we ended up getting it fixed with a (credit) they gave us of 1,500 and took it to another mechanic shop that was more affordable. It got fixed. However we started having multiple other problems with the vehicle. Started with a transmission leak, ended up with a transmission problem. And now our car will NOT start and it's just been sitting there for about 2-3 months. Unable to fix it since it is considered a transmission problem. We believe they sold us a broken car in the first place, this car didn't even last us a full year. Yes we still have it but it's not running nor starting. It's a bit sad we're still making the payments for a car we aren't able to drive. Do yourself a favor a DO NOT PURCHASE A PRE OWNED VEHICLE FROM THIS DEALERSHIP. i am upset we drive 2 hours for this car and we got scammed. We are trying to get a case using LEMON LAW at this point. Due to the lack of service and overall experience.

    Long Beach BMW - BMW i4 M Sport Package

    Long Beach BMW

    (1.4k reviews)

    I received world-class service from Jacqueline, Ivan, Andy, and Joe! From beginning to end, the…read moreentire experience was professional, smooth, and enjoyable. Jacqueline purchased my Mercedes convertible and then introduced me to Ivan, who helped me purchase my new BMW X2. Ivan was wonderful to work with and made the entire process easy and comfortable. Andy handled the financing and took the time to explain everything to me detail by detail, making sure I understood each step before moving forward. I truly appreciated his patience, professionalism, and transparency. Joe was also a great part of the experience, and the entire team worked together to make me feel valued as a customer. Thank you, Jacqueline, Ivan, Andy, and Joe, for providing such exceptional customer service. I absolutely love my new BMW X2 and would highly recommend this team to anyone looking for a first-class car-buying experience!

    I purchased a 2021 7 Series from this group. Naturally, the Sales Department were attentive as they…read moreare there to make the sale. However, the remaining portion of the dealership does not care about you. I should have paid attention to the fact that there were several people in the waiting room waiting on their cars to be serviced. And when I asked about the lower rating the dealership has online, they said it was due to the Service Department. Well, I live out of town and will be getting my car serviced in Bakersfield, so the service department does not matter to me. NOTE: It took them well over a month and many follow up calls to get me the second key to our Certified BMW, which I learned later was supposed to be given at the time of sale when it is a CPO (Certified Pre Owned) sale. Now that I have had the car a couple of years, things change and I traded it in for a brand-new car. In doing so, I have this Unlimited Miles Warranty that has 2.5 years remaining on it. I called BMW to see about having the remaining amount prorated back to me in a credit. They said that I needed to speak with Long Beach BMW where I Purchased the car, Finance Department to receive this credit. I have called this dealership 15-20 times now. NEVER a return call. How Rude right? So when it comes to making the sale, they are all about you and making that money. But when it comes to service, they have obvious issues and especially when seeking to speak to them after the sale, they have no interest in speaking with you since that would involve refunding you a balance they you deserve. They are just there to make money. Don't let them fool you into thinking that they are a Service Oriented Provider. BMW makes a Nice Car. There are Plenty of Dealerships that will sell you one. You may want to look for options at dealerships other than Long Beach BMW.

    West Coast Toyota

    West Coast Toyota

    (1.4k reviews)

    I recently completed a deal for a Tacoma SR5 here and I just wanted to leave a thank-you note for…read moreDes Palomares, our sales agent. She was incredibly helpful, knowledgeable and supportive while we went through all the process and paperwork. Although it took some time to get everything done, she was always super nice, transparent, and happy to help with personal advice. Would 100% recommend to ask for her to anyone who is looking for a new vehicle!

    I never thought I'd be writing a review , or a positive one, for a car sales experience . But we…read morehad the best car buying /leasing experience here the other week , that we've been telling everyone about it. I hate buying cars, feeling like vultures ( the salesmen) swarm on you when you enter the car lot , do tricky things to keep you there for hours , then having to do the whole haggling thing while they try to upsell you on all these things . For me, it's just always a bad experience . We went here on a Sunday a couple of weeks ago , checked out some Toyota sequoia's , no one swarmed on us, we found a very helpful salesman Anthony that didn't pressure anything , helped us find what we were looking for and did a test drive with us -with my whole family of 5 in the car . We got a great trade in rate for our car ,from the manager Donnie , who was so pleasant , no tricks , very transparent , looked at our car in a timely manner because I needed to get going . My husband closed the deal that night with Donnie , financing with Macy who was so helpful, and then the cherry on top is that Anthony came to our home to finish the paperwork and bring the car . Concierge service !!!!! We didn't have to stay at the lot for hours ! This blew our mind. To top off this amazing experience , Anthony called us a few days later just to see how we were liking the car and if everything was going well so far. Hands down , BEST car buying experience of our lives ! And we've bought a lot of cars over the years . This will be the place we go to for any future needs . Highly recommend this place! It is not that vibe or feeling you dread when going to look at cars or going to buy a car.

    Glenn E Thomas Dodge Chrysler Jeep

    Glenn E Thomas Dodge Chrysler Jeep

    (1.2k reviews)

    If you're looking for excellent customer service and a hassle-free car-buying experience, I highly…read morerecommend Glenn E. Thomas Dodge Chrysler Jeep. Shopping for a new vehicle is always stressful, especially when you're switching brands after 14 years of loyalty. My family and I visited four different dealerships while searching for the right vehicle, but after visiting Glenn E. Thomas Dodge Chrysler Jeep, we knew a Jeep was exactly what we were looking for. What truly made the difference was the outstanding service we received. From the moment we arrived, the staff treated us with professionalism, respect, and genuine care. Their knowledge and willingness to answer every question made the entire process smooth and enjoyable. A very special thank you to Isaac Barrajas and his manager Greg Yudt for his incredible patience and dedication throughout the entire process. He went above and beyond to make everything easy, never pressured us, and made us feel like valued customers every step of the way. That level of customer service is rare these days, and it did not go unnoticed. Thank you to everyone at Glenn E. Thomas Dodge Chrysler Jeep for making what could have been a stressful experience into such a positive one. I couldn't be happier with our new Jeep and will gladly recommend this dealership to my family and friends.

    Review is specifically for the parts department. Older guy with a golf looking shirt…read more My girl and I were sent to look for a part. When she called, she was treated extremely rudely. She gave a description of what she was looking for and immediately placed on hold. Someone else came on the line asking if she was helped. She said "I think so someone just took my information " and the person responded "that's not what I asked you". Wtf?? Once he did start helping her, he spoke extremely rudely, implying she didn't know what she was talking about. THEN , I called in myself and had no problem getting the part. I went in and the old guy had the audacity to bring up my girl to me. Who in TF does he think he is ????? How does he have a job ??? Old ignorant rude miserable man. Shame on you for employing this trash. I added a pic of his signature. We will be contacting you again to make sure he was fired or something.

    Timmons Subaru - Snacks

    Timmons Subaru

    (1.3k reviews)

    Thank you so much to Miguel Lopez for being so helpful, kind, and professional throughout the…read moreservice. He really tried his best to get everything done that I requested as a customer. I'm very happy with my first experience buying a new Subaru. I hope my new car will live up to the quality and reliability I've heard about from my friends. Subaru has such a great reputation, and that's why I decided to switch from Acura to Subaru. Thank you again, Miguel, for making my first Subaru-buying experience such a great one!

    This rating is a special shout out to Russell Csonka from internet sales. I reached out to the…read moredealership about a car they didn't have on the lot, but Russell give me very specific details about the ordering process in case I wanted to order one to my spec. Furthermore, he invited me and my wife to come down and test drive a similar model before placing the order to confirm the trim and options we want. The entire time, there was ZERO, absolutely ZERO, pressure from him just to make a sale. He spend time answering all my questions, gave very detailed explanations, and even contacted corporate for me and looked into an issue related to my purchase. Contacted him on a Thursday about a car, went to test drive Friday, placed an order that day, and came home with the car exactly a week later. Of all the car buying experience and programs I have participated in, Russell is BY FAR, the most polite, honest, and sincere sales person my wife and I have ever interacted with. Seriously, ask for this man if you are thinking about buying. You are not going to regret it. It is an honorable mention that his son, Rusty, also works at the dealership and he helped me order the Crosstrek I bought my parents back in 2022. Another top notch sales person. This dealership is very fortunate to have this father/son team.

    Caruso Mazda - car_dealers - Updated August 2026

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