I had an excellent experience at this urgent care. From check-in to discharge, everything was…read moreefficient, organized, and patient-centered. The staff was professional, attentive, and genuinely kind.

Jim is very professional and skilled. He has a great demeanor and personality. His staff is very…read moreupbeat and professional.

I highly recommend CHC, and especially Siobhan S., the Nurse Manager at Lincolnwood Place. Like…read moremany people, I was new to navigating the complex and ever-changing needs of an aging parent, and Siobhan was an invaluable guide every step of the way. She consistently provided support with kindness, wisdom, genuine care, and a high level of professionalism. Her guidance and advocacy made an overwhelming process feel manageable, and we are incredibly grateful for her help. We truly don't know what we would have done without her. I also recommend Kiara D., our assigned caregiver at Lincolnwood Place. Like many families, we were new to navigating the complex and constantly evolving needs of an aging parent. We truly needed someone onsite who could take ownership of my mom's care and clearly communicate with us about what was happening and what was needed. Kiara has been an absolute lifesaver for both my mom and our family. She consistently shows genuine compassion, attentiveness, and a strong sense of responsibility in everything she does. Every day, she goes above and beyond, and she is truly a pleasure to work with. When Kiara began caring for my mom--who was 100 years old at the time--she was nearly bedridden and not doing well. Thanks to Kiara's steady, kind, and dedicated care, my mom is now back on a positive path. She is up, walking every day, and receiving excellent care. I cannot say enough good things about Kiara. She has my highest recommendation.

The staff is very kind. The caretakers are always warm and are patient. It is easy to schedule…read moreservices with the office. I highly recommend.

The worst agency I've ever worked for. Rude, incompetent, poor customer service andpoor work…read moreethics. Ive been this agency for 4 months, In the time I've had 3 supervisors and nobody knew what they were doing. They stole a weeks worth of pay and with no resolution in sight!!! Run not walk !!!!!!!!!!!!!! They don't deserve any stars......

Location: Wheeling, IL To Help at Home,…read more We are writing to express our sincere gratitude for the outstanding care and service provided by Hsiang-Ting Chen. Hsiang-Ting has shown exceptional compassion, kindness, and dedication in her work with my mother Wendy Jiang, Aunt Mei and other elderly residents @445 E Main St, Barrington,IL. She not only performs her household and hygiene duties with great care and attention, but she also goes above and beyond to offer thoughtful and respectful service to those she helps. Her loving heart and empathetic attitude bring comfort and support to the elderly, and her presence has made a meaningful difference in their lives. We truly appreciate her efforts and the warmth she brings to her work. From the bottom of our hearts, thank you. Sincerely, John

We called Home Instead when mom needed someone with her daily and soon we needed 24/7 care. The…read moreteam quickly adjusted our care plan. Everyone we worked with was professional and very caring. My husband and I live out of state. We received updates from every shift through the Honor app. It was such a blessing to see that mom was receiving loving care. I highly recommend the Home Instead care team.

AI (and a change of ownership) has not been kind to HI. (Nor has the new "post COVID" economy which…read morehas sharply reduced availability of caregivers as well as administrators - though some have hung in with HI since the organization took excellent care of my Mom in the last years of her life, most of her caregivers have aged out or moved on). more recently (Mom died in 2019), I hired HI to provide in home care to an aging friend recovering from open heart surgery, and spent nearly full time myself trying to find lost caregivers, chase down keys left home by one particularly distracted caregiver, and assure myself that my friend was indeed being cared for. I'm not sure any other agency would have done better but it's just very hard work and worth doing oneself if possible - these days I think Medicare will pay family/friends to caretake ill aged persons, maybe not as much as they'd make doing other jobs but keeping loved ones from running into the street or swallowing poison (by mistake).

Provides quality care for their clients. The whole staff and management are wonderful to work with,…read morecompassionate, and go above and beyond as caregivers.

Some of these people can't be bothered to cook, and my mother has lost so much weight! They lie and…read moresay she won't eat. Last night a home cooked meal was placed in front of my Mom while I was in her apartment, and my mother ate like she was starving!

Judith Lux's caregiver, Chloe, has been extremely beneficial and helpful in keeping Judith mobile…read moreand involved in the activities at her assisted living facility. Without Chloe's upbeat and engaging personality, Judith would spend all of her time in her room alone. Chloe also got Judith involved in piano lesson classes which she absolutely loves. As Judith's sister, I am very appreciative of Chloe's sincerity and help in all she does.

We have one caregiver from Home Instead/ Honor. Her name is Sharon Ly'burtus. She is amazing. My…read morefather connected with her right away. She is thoughtful and caring. She cares for my dad from 8 pm to 8 am four nights a week. She provides toileting help, dressing and undressing, and all mobility and transfer help she does it with grace and care of the details. What we like most is how much she engages with dad. Dad is 93 with advanced Parkinson's, and some heart issues. They talk about the past, sing songs together. Dad texted me this morning and said " I am up, dressed scrubbed and shaved. What a nice job Sharon does." I highly recommend her. We love her!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

After trying a few agencies over the past couple years these guys were referred to me when mom got…read moredischarged from rehab. They are the best! The company is wonderful to work with, amazing caregivers and a wonderful support staff. Thank you Homewatch!

From the owner: Homewatch CareGivers of Chicago North believes good care promotes quality of life while seniors age…read morein place. We deliver the compassionate in-home care our clients need to complete day[1]to-day activities while maintaining their independence. Home caregiving, elder care, dementia care, and many other services are available 24/7. Call us today to learn more

I am very pleased with the professionalism of this agency, the fact that the staff for my aunt's…read morecare team is led by a RN and the caregivers assigned to her case are CNA's. She has 24/7 care and the caregivers we've worked with have been wonderful. Very attentive to my aunt's needs, helping with her physical therapy and respecting her independence to make decisions regarding her schedule, her meals and what she wants to eat. My aunt's needs enjoys their company.

I got hired and onboarded in April…read more Due to ownership changes, ADP payroll was inaccessible to new hires for 3 months. This meant you could not see your tax information or paycheck stubs for 3 whole months and the office staff refused to send copies of paycheck stubs. 7 clients in 3 months because some of them lied about their needs for a caregiver. Caregivers are not there to scrub toilets or put in IVs or catheters or to take vitals. We are not nurses or maids. I have dealt with a lot of verbal and emotional abuse from clients from this company. Family members screaming and cussing at me. I have dealt with inconsistent scheduling and promised full time work for consistent clients. The lady in charge of scheduling was inconsistent and unprofessional. She would miss emails from staff and clients and repeat harass call staff and clients. The ex owner and new owner would never write her up or take disciplinary action. Run, don't walk from this company.

JourneyCare was the right choice for my husband's hospice care. The hospital recommended a…read moredifferent company but after much research and several recommendations from close friends/nurses I decided to go with them and I'm really glad I did. I'm truly grateful for the wonderful CNAs, social worker, bearevement therapist, and their whole team. My husband chose home care so I wasn't sure they were the right fit since we're located in Chicago and some of reviews for the city area were not great but went with my gut on this and they've exceeded my expectations. I believe our team was out of the Deerfield office. My husband was in his 50s, had a strong will to live despite battling stage IV cancer for 9 yrs, and a dark sense of humor. It wasn't an easy transition but the whole team worked with us both to address all of our concerns and helped him find comfort and peace. Every time I called the on-call nurse/manager they were able to help out and come up with solutions tailored to his needs. Communication was key here since my husband was reluctant to taking pain meds and anything of the sort. We didn't get to use their facilities so I don't have that experience as others have mentioned but the home hospice care was just what we both needed. I just felt very well supported throughout the entire process and was consistently kept informed.

In August 2024, we received hospice care from JourneyCare during the final weeks of my wife's…read morecancer journey - first at their inpatient facility on the Rush Hospital campus for 5 days, and then at home for 2 weeks. Overall, we found her direct care team (RNs and CNAs) to be fantastic - compassionate, skilled, and present. At home care and support was excellent, The inpatient facilities, operations, and administration, however, fell well short of expectations. Specifically: 1. Handover from the Rush Hospital team to JourneyCare was handled extremely poorly. Our POA paperwork (which had been on file with the hospital for 5 years) was lost twice. A Christian minister (outside of our faith tradition) was sent to help us draft end-of-life wishes after the second loss despite our having taking significant care to prepare these documents with our lawyers. This failure of the basics created significant unneeded stress. 2. The inpatient facilities are an embarrassment - located in old office spaces far away from the primary hospital patient buildings, our room reeked of old cigar smoke, the bathroom was moldy and shower facilities unusable, and the much of the space was being used to store stacks of old furniture. There are no nearby amenities, and the door to the building is locked with no attendant during most hours of the day - making it extremely difficult to go out for food and coffee when staying with loved ones. 3. The attending physician and supervisor team persistently made decisions about our care based upon what is covered by Medicaid and assumptions about willingness to pay -- despite us having to assert repeatedly that these were not constraints. At one point I actually showed the physician the receipt for the $5 copay for a pain management drug that we knew worked well for my wife but that she insisted over and over again wouldn't be covered and had to be convinced to prescribe. 4. While the majority of the care team was excellent, there were notable exceptions. My wife had large, extremely painful lesions in her legs. Despite telling a team that had come to bathe her, they grabbed her leg forcefully to turn her over in bed - resulting in her crying out in extreme pain. On another occasion, we were quietly playing music on her phone next to the bed to try to calm her anxiety. A nurse tech came in and said "if we're going to have a party let's turn it up!", grabbed her phone, and started blasting music next to my dying wife. 5. The ambulance service that they contracted for her transport home was not informed that there were 8 steps to enter our house, and upon arrival at first refused to carry her in the stretcher (because of her leg lesions she couldn't be placed in a chair). Ultimately, one of the drivers agreed to lift her together with me and two friends - a group of middle aged women trying to haul 300+ pounds up a steep flight of stairs. Once we had her home and transitioned to the home care team, it was like night and day. Service and support was excellent and extremely well managed from beginning to end. Overall - JourneyCare needs a major reset of their inpatient facility and operations. I would have never agreed to it had I known how it would be -- and am astonished that Rush, a national cancer institute that is renowned for the quality of its patient care, would allow themselves to be affiliated and to leverage them as their go-to hospice provider.