Very poor bank. On 2/1/2025 I simply walked in after being gone for months simply to get change…read more Teller was ok. Not your long term employees I didn't imagine it I knew they saw me. Not even hello just blew me off. That's all. I see this branch still has several complaints. I'm adding my voice when done using this bank I will close it due to bad attitude of employees Not the first time. This must stop or will close account

This branch is in my usual Fred Meyers so I go in often. They have always been friendly and…read morehelpful. Today I want to compliment an exceptional employee, Aubrey Weatherly. I had an unusual request that she managed to accomplish in a professional and efficient manner. She knows her job well and she will likely go far! Thank you!

Working with Joel Morgan was easily one of the best professional experiences I've had during this…read morewhole home-buying journey. From day one, Joel was transparent, forthright, and took the time to walk me through every step of the process, not just what was happening, but why it was happening and what each choice meant for my future. He's the kind of person who doesn't hide behind jargon or canned answers; instead, he gives you clarity and confidence by being completely honest and thorough. Throughout the process, he made himself available whenever I needed to talk, and no question was ever too small or too "beginner." He talked me through interest rate options, loan structures, and timelines, always making sure I understood the pros and cons of each decision. I never once felt pressured, rushed, or like I was being sold something. When the house I was trying to buy hit a rough patch during inspection, with serious questions about the foundation, Joel was sympathetic, calm, and reassuring. He didn't try to push me in one direction or another; he simply offered clear information and possible paths forward, letting me decide what was best for me. That mix of expertise, patience, and genuine human empathy is rare. Joel also has a sincerity about him that's immediately disarming. He's personable without being performative, the kind of person who listens fully before responding. I could feel that he genuinely cared about me as a client and as a person, and that authenticity made a stressful process much more manageable. I walked away from closing not just with a home, but with a deep appreciation for how much smoother and more transparent Joel made the entire process. I can say with complete confidence that I trust him, and I'd recommend him to anyone who wants a loan advisor who leads with honesty, warmth, and real integrity.

Joel Morgan is an incredible guy!! His staff his high class and was a pleasure to work with! I…read morewould recommend this company to any person looking to buy a home! Thanks Joel for an awesome experience!

I entered the home buying process and searched for a lender. I got 3 quotes from 3 lenders,…read moreincluding Mortgage Express. I was paired with Loan Officer Jordan McKnack. Very professional and communicative! Jordan presented me with options and when I brought a quote from another lender, Jordan said he could match or beat it. They did, indeed! The underwriter was a bit slow, but Jordan was reassuring. No matter how many times I reached out in a day, Jordan was patient and responsive. Right before closing, he took a vacation out of the country. Jordan assured me I could still reach out. I was hesitant, but did and tried to keep communication minimal as not to disturb him. Anytime I reached out, he responded quickly, even being in a completely different time zone. I had a bump in the road - something came up in one of their consumer report checks and I thought my dream of buying a home was over. Jordan took care of it. He asked the company to remove it and they did! It took about two days and I felt back on track and ready to close. The interest rate I got matched the other lenders. Some of their fees seemed a bit high, however I was able to get a large enough loan to buy the house I knew my family and I wanted and needed. Mortgage Express sold my loan, however, I knew that going into the process. After closing, Jordan welcomed me to reach out to him with any questions and I did. He responded quickly and pleasantly. Mortgage Express did not make me feel like just another number. I would go through them again! From identifying the home I wanted to purchase and making an offer to closing was about 30 days exactly! I've heard horror stories about closing delays, but between my realtor, lender, and escrow company, they made it happen quickly! If you decide to go with Mortgage Express, a PHC (Portland Housing Center) partner lender, ask for Jordan. He is the best!!

Had a great experience with Mr. Maverick. He kept me appraised on the progress everyday. Got the…read morerefinance done in record time....

Please do not trust Academy Mortgage Corporation. You work with the sales team for only a few days,…read morebut you may need to deal with the support team for the length of your mortgage. Their support team is very unorganized and unprofessional corporation. They deducted from my account twice by mistake and kept me on phone for over an hour and I talked to multiple people including a supervisor. Finally they apologized for the mistake and promised to send me a check the next day. It was last month and after multiple follow-ups they simply refused to fix it and asked me to talk to my bank about it. My sincere advice to you: spend the time at the beginning and find the right business to work with; otherwise you have to spend more time to deal with frustrations like mine. Save yourself the headache and pick another company!

From the owner: first time home buyer home buying…read moremortgage no cash down house buying

As a principal broker I only refer out THE BEST! When I'm representing a buyer, it's an advantage…read moreto me to work with a lender who knows how to smoothly navigate to the finish line. Believe me, I've worked with my buyers' lenders and had all kinds of catastrophes crop up that delay or prevent closing. Jeannine is a detail person who communicates well with clients and skillfully navigates the home buying process. No surprise. Lending rates are very similar no matter which lender you go with, it's the service and knowledge that differs. Look no further!

Jeannine was recommended to me by a friend and did not disappoint. She was knowledgeable, flexible,…read moreand really took the time to walk me through the process as a first time home buyer. She was instrumental in helping me be able to choose a property, close the deal, and picked up the keys to my new condo in less then 30 days. Jeannine is a pleasure to work with and I'd highly recommend her and her team to anyone.

Adesina was amazing to work with - so knowledgeable, excellent communication, solid support team,…read moreclearly motivated to help our family find the right match for our situation. We are so grateful to Adesina for her support and would highly recommend her. We were buying from across the country in early Spring 2020 when everything started to shut down - and everyone was scrambling to refinance. Adesina and her team went above and beyond for us and we were actually able to close ahead of schedule despite these professional pressures and the stress of Covid that we were all facing. This is our third home buying experience and we have never felt as supported. From day one Adesina's professionalism, knowledge, experience, commitment, emotional intelligence and presence inspired our trust and confidence. Buying a house is a major endeavor and we felt so grateful to be working with Adesina.

If you are looking for an advocate, teacher, cheerleader, or coach, Adesina is your girl. She's…read morenaturally optimistic and truly cares about her clients. She's also committed to education and is always looking for new opportunities to share with her clients. If you don't think you can buy a home, talk to her. She'll get you on the path to homeownership. Highly recommend Adesina!

Ann Hays is a genius with numbers. She provided us with multiple options to finance our first…read morehouse. She is extremely friendly and knowledgable, and will do everything she can, to get you financing at the best rate. thank you Ann! we love our house!

Ann helped us purchase our home last year (2016). We can't recommend her enough. We had a very…read morecomplex multi-family and VA loan situation. She researched many options and came up with some very creative solutions. At one point we didn't think there would be a solution for us. She dug further and found a way to make it work. She knows her "stuff" inside and out. She was also patient in walking us through all the details and her follow-up was excellent. She also has a great support staff. This year we refinanced the same home when she found some better rates. Thanks Ann and your staff also.

Our experience was working with Don Haber on a home purchase…read more We thought our rate was locked in after receiving our Good Faith Estimate until about two weeks later when the rates hiked up. The very day the rates were at their highest during our escrow, Don called us asking if we wanted to lock in our rate in case the rates increased further. I was confused thinking that our rate had already been locked in, but we chose to wait in hopes that the rates would drop back down, and they did slightly, but not as low as they had been for the first 2 weeks of our escrow. I found it a little sketchy that the first time he felt the need to talk to us about locking our rate was at the worst time possible for us to do so. It seems to me that the right thing for anyone in that position to do would be to have a conversation about locking in mortgage rates right after or even before the buyers go into escrow. If he had done that we would have locked in at that time. Our mortgage will end up costing us $10,000 more over the life of the loan because of this lack of communication. In his defense he credited us part of his fee in the closing costs but we were still left pretty soured about the deal. I'm not sure if the way our mortgage was handled was intentional or accidental but either way it could have been a lot better for us.

NW Mortgage Group has been terrible! Unprofessional and a painful process is all we have…read moreexperienced with them. They have lost some documents, made multiple requests on documents we already submitted (they just didn't look through them), have an incredibly unorganized system, and have successfully turned this process into a nightmare! One word encompasses the team we worked with: incompetent. Do not waste your time with them. Go with another broker, they cannot be trusted!