My family and I have been working with Joe S. at FCI for years now, and he has never failed to…read moredeliver the absolute best service and options to all of us. He's helped me navigate new insurance options for 3 vehicles now, and each and every time he's been there with an amazing deal and the service to match. They keep their eyes on the real prize - what's best for their clients. I cannot recommend it enough, do yourself a favor and give them the opportunity to give you the same gift that they have given us!

Early 2019 My wife and I were preparing to move out of state. I went to my Insurance agent to ask…read morea question and after 3 weeks without any clarification I started to look for a broker that could help us during our transition. I contacted First Class Insurance Brokers and spoke to Marc Sidaros. Marc was able to answer my questions that day. I got rid of my agent and transferred my business to him immediately. What I anticipated as being a short term relationship has continued to this day. Even now living more than 300 miles away the distance has not been a hindrance and I wouldn't considered finding another agent.

Not good on the phone.. he didnt even let me speak. wont recommend. I am a potential customer but…read morehe hang up on me.

Jay and his team are doing a great job handling my home, cabin, autos, business and health…read moreinsurance needs. Nice job!

Tried multiple times to contact after original quote but received no call back or email back. Was…read morehoping for a great experience or atleast a call back on why they aren't responding calls.

Highly recommend this agency. They'll give you a variety of options for different companies and be…read morecandid about your insurance needs. Helped me get special coverage for Uber driving and also do my house!

Nice folks but it stops there. Communication and follow through is short of horrible. Read your…read morepolicies very very carefully. I found items missing (glass on only one of two vehicles), requested revision two times and nothing was ever done. Noted ridiculous coverage amount on our Homeowners Policy for Personal Property (close to $500k). I don't have gold bars in my sock drawers. You pay for that additional coverage! I can go on but won't. Just stay away!

From the owner: Our mission at the Cassie Sanetra Insurance office, located in Richfield, MN is to provide…read moreremarkable customer service while helping individuals choose the right coverage for their needs. We offer Auto, Motorcycle, Home, Renters, Condo, Business & Life Insurance as well as many other products. We are located in your community to help cover the things that are most important to you when the unexpected happens. Life is unpredictable, plan for it! License #: MN-40846606, WI-15024240

Been trying to get a couple policies changed and 2 stopped since 1/16. lack customer service and…read moreaccountability. They are way to expensive for this to be happening.

I really like NYLife but they're going to have to do a BIG SWEEP over their offices in ALL states…read morebecause this is what happened to us in one of their states. And, first, here are the repercussions they have caused. We went to them to protect our assets for our kids. We wanted a LTC policy so our kids wouldn't lose all we've built to pass on to them. One bad result is NOW, as we cancel the policies we took out because of unethical practices on their rep's part, my husband is afraid to try again, leaving NOW our kids unprotected from losing everything to some facility. Here's what happened: We walked in, made it clear we only wanted to cover one of us because we couldn't afford to cover both. She convinced us that $398/mo would cover both of us with $5,000/mo for five years. Over and over, we made it clear that we understood that $398/mo would cover both of us and asked if that was correct? Then, we got approved and expected over $600 to come out of the bank one time after the approval to catch everything up; then it would go back to the monthly cost we expected. OVER $1,200.00 came out of our account (!) and they were going to take the monthly three-hundred-something TWICE each month! She tricked us and hoped we'd decide to just keep it instead of all the trouble we now have to go through to, once again, try to protect our children from losing all we've built. AND, we almost went overdrawn in our checking account because we expected and prepared for $600 to come out to catch us up and then go from there, but TWICE THAT WAS TAKEN! And you KNOW how she is going to try to skate by this and act as if WE didn't understand. Oh no, she understood full well what we were saying (I am completely literate, thank you) and expecting but hoped we wouldn't bother to go to all the trouble this is now causing us. Who has $1,200 extra dollars when they made it perfectly clear they didn't even have the $400 extra in their monthly budget???

I've been a client of Detlefsen and State Farm for 20 years,for my home, autos, boats, and property…read moreinsurance for rental properties. I would happily recommend people consider them for insurance needs.

I am the Office Manager here at Detlefsen Insurance Agency, & I have been been working here for 15…read moreyears now. We have the BEST team of insurance professionals in the South Metro, & you will LOVE our friendly office atmosphere where you can ask questions & get detailed answers to meet your specific situation in life. Whether it's a son or daughter just starting to drive, you are getting married, or even find yourself becoming single again - we know how to help you spend your insurance dollar wisely. Give us a call, stop in, or get a quote online today! You won't be disappointed.