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Capital One Bank

Capital One Bank

(7 reviews)

Hobby

The customer service is rude. Even if u get there 45 minutes prior to closing they start locking…read morethe door n if left a document in the car they don't let u get it they will make you come back again. Like if capital ones has several branches they don't not in my area so I always have to drive a good amount to deal with kind of people. The manager told me of a new stablisment I ask if she could please write it down for me she rudely and with a loud voice said is in the bullit board take a picture. The capital one has several people working there but honestly all them act like they can't handle a simple task. You ask a question all you hear is mmmmm let me ask it goes down the like asking one another and at the end not even the manager knows. I can see why so many capitals one branches have close the ppl they hire sucked. I ask to open a business account n they said it was late to come another day 45 min b4 it close, mind you i already had a personal account with them and had all my info n documents they needed but i guess since they were anxious to leave they decieded to make 1million excuses . Very disappointed I don't known what happen to the old customer service Capital one used to have. Very sad but I will be changing banks after being with them for soo long So If u have to purchase something on a good deal n need you cash save n fast forget run from Capital one they will not help unless ur man to flirt with then for all means go those girls will for sure help but if u on the older side or a female they will be dogging you what u wearing b4 they come help.

Worst service. Representatives do not know how to help. All they did was get on phone with a…read moreCapitalOne customer rep to get guidance. The rep did not even explain the issue correctly. I have asked the same question regarding 1 issue 3 times at this branch and have gotten 3 completely different responses, which were all incorrect. They don't care when you ask for a manager- they are never there. Representatives need better training on the terms and conditions of Capital One and need to learn that if they are not familiar or able to answer, they should assure the client gets connected with someone who can. Rep gave no offer to assist in resolving my issue. Her response to asking to speak to someone else -"they're just going tell you the same thing"..

Cash Store - paydayloans - Updated July 2026

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