Josh P. was wonderful! He was extremely helpful. I submitted my loan before the end of the day, he…read morecalled and discussed rates, told me what my payment would be, I submitted my purchase agreement via text and he continued to work on it the next day while he was on vacation!!! His exceptional service and positive attitude made this a wonderful experience and exactly why I keep coming back.

Used to be great but not anymore. No personal teller interactions when you go to the location. You…read moreget ushered past a real person so you can go to a virtual teller machine in the corner. Had my debit card hacked a second time with them yesterday and when I tried to call I was on hold for over an hour. After I asked if they answer phones on FB I got a call back. Not good or worth the time anymore.

This goes out to anybody that banks as Sheboygan area credit union. Don't do it it's always the…read moretime the customer service sucks and they don't care about you. Nobody answers the phone when a customer tries to call there a left on hold. And if you're lucky somebody doesn't answer and they make you go through their voicemail options that's not a bank that's a credit union and they don't care about you they want your money.

The only star I would give this bank is for their loan opportunity. They have good rates and are…read morereasonable. Everything else? 0. Their customer service is HORRIBLE. 1/10 times will not answer the phone. Their app is slow and does NOT update correctly. you can go negative .01$ and get charged 30$!!!! It happens every damn time. I do not hardly use my debit card and for this exact reason. Horrible and frustrating experience w this bank

We used US Banks estate planning service before my stepfather passed, now he is gone and they lost…read morethe beneficiary designations, attempted to force opening a probate (contrary to WI state law) through misinformation and lies, when presented with the transfer by affidavit at a local branch I was told I needed to call about 8 different departments (waiting on hold for over an hour each). When I was finally able to access accounts and info I was told they would not accept checks for deposit(or cashing) in owners name or estate of (my bank said in WI they should be accepting checks in the owners name as long as the account is open and active, as that is the intent of an transfer by affidavit). I again was dirrected to call about the loan, I was told that the loan would not go into default due to my informing them fo the death and information would be sent, so I waited. Next letter LOAN IN DEFAULT! Still no further info sent. Use US Bank if you want your loved ones to be lied to and manipulated in their time of grief! Great business ethics kick em when they are down, kick em twice if you can make a buck.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Clunky website, ancient processing. I've been trying for SIX…read moreMONTHS to close my HSA after I was laid off in January. SIX MONTHS. What's holding it up? Apparently emails to an inbox that don't get checked, an absolute lack of follow-up, and repeated requests to FAX (it's 2023 who still uses a FAX MACHINE to conduct business) forms, which seem to never arrive. If I didn't know better, I'd swear this bank is just losing my account closure requests just to hold onto my balance and collect the $4.50 monthly fee for as long as they can. I've had multiple HSAs better than HSA Bank's.

This organization is HORRIBLE. I purchased eyeglasses in October 2025 and requested a reimbursement…read moresince I paid with my own money. Long story short, they charged my account and it resulted in a negative balance and they closed my account, even AFTER they sent me an email stating they'd close within 60 days; I was well in the window before they closed my account. It's been a nightmare to get this account back open. Inadequate customer service and no one keeps a record of notes.