I had a pleasant experience at this hardware store. The inventory is small but many different…read morethings to choose between.

I read the previous review and thought I'd give it the store a try, especially since I want to…read moresupport small, local businesses. I'm sorry, but I can't agree with the previous positive comment. It may have been, at one time, the cool, old-time hardware store I'd hoped it would be, but that was many, many years ago. In fact, it was quite dark inside and very dirty. The shelves and racks were almost all bare. The sole employee had no people skills, usually giving one-word responses. He obviously did not care about me (his only customer) as he was not wearing a mask, saying that he didn't believe in them. I won't be back. To me, it is worth it to travel 20-25 minutes up the road to Ace, Lowe's or Home Depot.

We are not handy people. We are not knowledgable on many things you purchase at a hardware store. I…read moreappreciate the staff so much at PaulB for always being so kind & helpful. Today I asked for products that were on every end of the store. I asked for advice on fixing my hutch which has cracked wood. I spoke to so many employees and everyone had good advice and actually did service with a smile! It's so refreshing. The store is so easy to navigate. It's clean and well organized. I don't know how the prices compare to a big box store, but I can tell you I'd rather pay a bit more to include helpful service so I don't care if PaulB is more or less costly. I appreciate the care.

Just my opinion.....Paul B. is well stocked but beware.......the prices are many times no bargain…read more A small bottle of Startron for the car was above 16 bucks. That same thing at WalMart was something over 8 bucks. Other things compared to WalMart were 20-40 percent higher. I'd recommend shopping around....WalMart.....Ace hardware...Home Depot...Lowes.....or online.

This little hardware store is the best the owners are helpful and friendly , they offer many…read morethings they have wood out back ,They can-do window screens , Then also can do deliver , stone , rock , sand , if they don't have it they may be able to get it also can do some grading on your property and more in house rentals plants lots of pluming and paint its amazing little store .

They have everything you may need for last minute projects. Decent prices for location and…read morenecessity. Staff are friendly and super helpful. I had a shower tub spout with a diverter pipe that just wouldn't budge. Staff put it on the vice and quickly separated the pieces instead of trying to sell me a whole new diverter pipe.

Local small hardware store. There are times that I have had to wait for assistance because the…read moreemployees are speaking with / helping someone else, but they had done the same for me. This is a small-town hardware store where it may take a few minutes longer or cost a little bit more than a big-box store, but personalized assistance is nice. Concerning the previous review, apparently that individual has never needed help at a big-box store. There are usually insufficient employees to help, and often they do not know much about their products. Furthermore, the quality of what you purchase at Ace Fix-it is usually better than the big-box stores.

I found out that since January 2026 this store was purchased by a larger corporation that is…read moreclearly profits over people. Prices raised on many items. Many of the niche items are out of stock or no longer carried. There has been a lot of staff turnover. It no longer has the local touch. Better off going to Lowe's in York. If you still want the traditional Ace Cashman's in East Berlin is another option.

This review isn't for the store in general, but for a specific employee. I have gone to the store…read morein the past with plumbing questions and the associate who assisted me was no help at all. After a long hiatus, I returned to the store on Thursday with my husband and had quite a different experience with a different employee. Charles was the first person to speak with us when we walked through the door. He was patient. He listened to our issue we were having ,and walked us through how to resolve it! This is the service people want to receive when they are going into their neighborhood hardware stores. He didn't rush and was engaging. The cashier didn't even bother to look up when we walked In, but fortunately this wasn't a deterrent. Thank you Charles!

I have been using Ace Hardware more often rather than going to Home Depot because of the customer…read moreservice. The staff are polite and very helpful when I have questions about products.

moved to Littlestown 2 years ago and had never been an Ace customer, but its so close hubby and I…read morestarted frequenting it. Surprised at amount of inventory and have incredible assistance every time we're in store. very polite and helpful. We're regulars now! I just wish it were larger!

I had some magazines shipped to the store and they did not charge me anything for the service. So I…read moreended up buying some magazines from them as well to give them some business. The lady who attended me was very polite. Thanks.

I have been using the hardware store for quick items that I need in a hurry, and they have always…read morebeen very polite. I recommend you stop by if you visit Gettysburg PA for an old school shop treatment . Very nice people .