BUYER BEWARE - DO NOT PURCHASE SADDLES FROM THIS STORE!!…read more My good friend purchased a saddle from The Tacky Horse in April of 2024. On the very first time on a horse, it was making such an obnoxious noise that it spooked an upper level, multi-world grand champion horse and never even was sat in more than 1/2 a walking lap around the arena. The saddle was taken back and asked to be repaired. The owner Carrie advised that the rep would reach out to her - Tim Rafield with JT industries / Tough-1 / Silver Royal / Royal Heritage saddles. He never called! In the meantime, the buyer was going thru chemotherapy and fighting for her life so the busted saddle wasn't on the forefront of her concerns. In November, she returned the saddle to the store to fix and it was finally returned in JANUARY! My friend is still deep in her cancer battle and can't ride the horse any longer - and ended up selling the horse the saddle was purchased for. She also had a buyer lined up for the saddle and on the FIRST RIDE, the billet broke. Thank goodness the rider is a great rider and didn't get hurt but this could have caused serious injury! Upon inspection, the billet was never correctly attached. There was a leather cover over the connecting area and nothing was broke on either place. The saddle again was returned to the Tacky Horse and yet again, we were told a rep would call us and never did. The saddle was repaired and basically we were accused of tampering with the saddle (that doesn't have a single mark on it btw because it HAS NOT BEEN RIDDEN IN) and that there is no way this could be a manufacturing issue. I finally tracked down the sales rep, who had nothing to say other than lies on how long ago we purchased the saddle and that the issues were new. We just want our money back on the defective saddle - we could have had it sold by now had it not been defective. Upon some research, Royal Heritage saddles are made by Silver Royal - which is a Tough-1 / JT Enterprises brand. I will include all the screenshots of interactions with their lovely sales rep who seemed more concerned about keeping money in his dealers pocket than doing the right thing for the customer and standing behind the products he sells. BE CAREFUL DOING BUSINESS HERE! One of the worst experiences in the horse world I've had in a while!

The only place that I go for my horse's nutrition, my tack and any other advice or product!…read more Love the Tacky Horse!