I have been looking to buy a new mattress for a while. its tough w/ all the brands & the wildly…read morevarying prices. My last stop was Mattress Warehouse on W. Broad. My sales rep Aaron was incredibly knowledgeable, very nice & patient showing me all the mattresses that fit MY personal needs. Tracy walked me through the buying process. He was also extremely knowledgeable & so sweet! I couldn't be happier w/ my purchases & my experience! Their customer service was extraordinary!! so much so that I went back the next day to buy an adjustable base for my new Tempurpedic. I had yet another incredible experience with William! 3 diff people, all excellent! If you're in the market for a new mattress, dont shop anywhere else! They match/beat comp pricing & their service is 2nd to none! AAA++++

The sales team worked hard to make the sale. They gave a canned presentation that is a little stale…read morebut I left satisfied that I had made a good purchase. What wasn't explained were the delivery details.... I received a text at 7:10pm the night before with a delivery window of 7:30am to 10:30am. There is no alternative window offered and you cannot change it. Of course I read the text at 6:50am the next morning. My kids are still sleeping in the old beds. You guessed it, an out-of-breath delivery service team shows up at the door at 7:30 with mattress and box springs in hand asking me to please sign acknowledging that I don't don't want it set up. These fellows are hustling because they needed to get to the next delivery. They then call customer service on speaker phone so you can also verbally acknowledge declining setup that I asked for during purchase. So now I had two choices. Roust the kid out of bed and tear down a bed. (They won't wait for that.) or decline setup and write a Yelp review. This link, sent the night before explains their process. https://sleephappens.com/pages/what-to-expect-with-your-white-glove-delivery

When a customer comes with a question, a salesman can deal in a polite way and don't have the right…read moreto be rude. Really very very disappointed with the salesman who was there yesterday evening (02/04/2024)- don't know his name btw! Never trust these guys on low price guarantee price match. These people literally sold us a 'peeler' too(which we already have at home), when we actually went there for an 'Apple'. And finally, when we go there for price matching the apple (as per their "Low price guarantee" deal), they says we gave that peeler which costs $100 for free to you guys! Hilarious!!! Never purchasing from mattress firm again! Not recommending to friends and family either!! One another salesman William was extremely helpful when I went there one month ago. Thankful for such kind person though.

Worst mattress I've ever slept on, I've complained since the first month and nobody has ever…read morereturned my calls.. I would not recommend this company at all

It sounded like a good deal at the time, but I should have checked their store website or called to…read moreconfirm the price of the queen size mattress before making an appointment to see them. The ad posted online was misleading, but there weren't any details that stated otherwise. Upon arriving, they had many mattresses to choose from, including different sizes and materials. The advertisement I saw online was different and the actual price of the queen size mattress was much higher than what I expected. It's always a good idea to double-check the details of an ad before making an appointment or visiting a store to avoid any surprises or disappointments. The sale clerk told me that it the price listed online was for a foam topper that wasn't mentioned in the ad at all. They do offer free delivery, but I would have to help the delivery guy carry it inside, and it can only be placed in the living room because they worry that it might scratch up the walls if they help bring it to the room. Try not to let them talk you into getting one because I felt the sales clerk was saying, "This is the last one, get it before it's gone," which I didn't like. It's also important to feel comfortable with the sales associates and not feel pressured into buying something you're not sure about.

So happy I stopped by Bassett. I could not be more happy with my sofa or my experience with the…read moredesign consultant. I have a small house (816 sq. ft.) and wanted a comfortable gray leather sectional sofa, with a short side of 90 in. or fewer, that didn't have a bulky look. During my search, I had begun to think this would be impossible to find! Susan McGeorge was my design consultant and she did a fabulous job. She was understanding of the whole situation and very respectful of me and my time. She understood what I needed in regards to space, look, and function. I am used to wheeling and dealing at estate sales and thrift stores, so buying full-priced furniture is not quite up my alley. I had not even planned to make a purchase that day, but Susan made sure I had the time and information I needed to make the choice. The delivery process was easy and I am so pleased with the result. Although Bassett is on the pricey side, I literally could not find a sofa that worked anywhere else, so, to me, it was well worth it. My sofa is comfortable, attractive, and fits perfectly in my home. I highly recommend Susan and Bassett to anyone for their next furniture purchase.

Sue Gibson-Keller is a delight to work with. She easily helped with an additional item needed to…read morecomplete our dining room. Recommended.

Been here several times and know the owners by name. Very friendly and good customer service…read more Always leave out with a good deal. Also hubby likes he doesn't have to assemble furniture, can just take it off the floor!

*** Shopper beware**** I think they might use different names but this was 5519 Pride Rd. suite B,…read moreright off of Midlothian. Va Furniture Outlet #804 #Richmondva The value is cheap please don't waste your money . First it is an up charge to get the item already assembled. Example a dresser would be $20 To get the one from the floor. the front panel pieces broke off as we were getting out the care . This was a total disappointment. They offered for me to pay half price to come back and get another one out of the box. I said no that makes no sense. I just paid extra $20 to get One off the floor. The quality was poor I would pay more for value. Visually some of the sofas look extremely low, like missing legs like sitting on the floor.

Awesome service and selection! Stephanie will work with you to find your perfect furniture and will…read morebe transparent every step of the way! Highly recommended!

The staff and the owner of the furniture store were amazing. They made me feel like I had a…read morepersonalized experience and were willing to take the time to make sure I was happy with my purchase. They were also able to quickly deliver the furniture which made my day. The products and price points they have here are great. So much better than other stores I've shopped at. The associates were transparent and did not relay on tricky sales practices like most stores. Thanks so much for making one piece of my move easy.

If you purchase an adjustable base for your bed beware. Read every detail of the contract you sign…read morewith this company. Do not trust the sales rep to tell you everything you need to know about being able to return your bed. It is going to cost us roughly $2000 to return this bed within the 100 night trial. We were told it would be $200. But he did not point out that I was signing that it would be an additional $1700 loss if I wanted to return it. Shame on us for not reading ever word. Do not make the same mistake. Do not trust this staff. They are about making a sale and a profit. They are NOT concerned about customer relations. Special shout to Matt who was condescending and rude when I called to discuss my frustrations. They have lost a customer and gained a very vocal unsatisfied customer.

J and I have been looking at getting a new mattress for a while, and were just waiting until we had…read morethe money. We checked out Sleep Number a few times, and this location was really really helpful and low-key. The salesperson often called us to notify us of sales, and when we were ready to buy, we were happy to return. Our salesperson spent some more time with us, making sure we had the right items for us, and we purchased our bed on a Saturday. Maybe it was our good luck, but the bed was delivered the following Friday -- not even a week's wait! The delivery people were AWESOME. They gave us a call when they were about an hour away, and they set up the bed in about 10 minutes. We've had the bed less than a week now, but I already notice a difference. I know Sleep Number might not be for everyone, but if you are interested in purchasing, I can highly recommend this location.

Gloria is awesome! We went in and had a no-hassle deal with them, had a small hiccup with…read moredelivery, but they still came the same day as requested, set up the furniture, and ensured everything was good to go! Overall, a fantastic experience!