I got my two cats from here about 2 years ago. I found staff to be very friendly, professional and the many cats they have rescued to be well looked after. There are many cats and kittens to choose from making it difficult to choose. Be careful, you may go in to get only one cat (like we did) but somehow come out with two! There is a long hallway with glass hatches on each side. Each hatch contains two cats. When you have found a cat you may be interested in, a staff member can open the hatch so you can get to know the cat more. Once you have chosen which cat (or cats) you would like, staff will arrange a visit to your house to ensure your home is cat friendly. Once all is approved, you can take your new cat home. You get six weeks pet insurance and possibly follow up checks in which you need to bring your cat back to the centre. I believe I only had to do this as the cats I had taken had only been at the centre a couple of weeks and not all the necessary checks had been completed.
I did have some problems with both my cats in that it was found that one cat had a flea allergy and the other had caught ring worm. We had various treatments from the inhouse vetinarian at the centre which went on longer than the free six weeks insurance. However, because it was ongoing problem, I wasn't charged for the visits beyond six weeks (it lasted a little over two months in total). Both cats are now absolultely perfect and I've had no problems since.
You do need to be aware that as they are rescue cats, the previous habitat wasn't adequate. Therefore, there is more chance for there to be something wrong when you first get them. But with a good diet, love and attention and the perhaps some necessary initial medication, your cat can be no different to buying a cat/kitten from a pet store. read more